The CX Files #20 - Erin Lindheim

Hear the story of Erin Lindheim, and her 30 years of expertise in tech and Customer Success. Whether you're a CX leader or just passionate about customer-centric growth, this episode is packed with actionable insights you won't want to miss.With a career spanning from Microsoft to Zendesk and beyond, Erin shares her unique insights into the evolution of customer experience strategies including: - How she transitioned from IT to leading Customer Success with a focus on genuine customer interactions. - The critical role of AI in enhancing, not replacing, human connections in CX. - Why empowering your team is essential for creating brand advocates and driving growth.Erin's Career Bio:Erin is a seasoned tech leader with over 30 years of experience, starting her career in IT before joining Microsoft through an acquisition. Midway through her journey, she pivoted into CX, discovering a passion for helping clients succeed while guiding complex software implementations. She’s since held senior Customer Success roles at Zendesk, Checkr, Everlaw, and Fieldguide, blending big-company scale with startup agility. Earlier this year, Erin launched her own Customer Success consulting practice, becoming an Executive & Professional Coach, where she focuses on helping companies and individuals grow with intention. Chat with Erin' about consulting at e2lventures.com (not e2lconsulting.com as mentioned in the episode.)Check back soon for more stories inside Customer Experience!#CustomerSuccess #CX #AI #Leadership #CustomerExperience