The CX Files #23 - Gina Williams

Learn in this video: The "Tamagotchi" AI Philosophy: Why treating your AI like a digital pet is the key to winning results.- How to turn a "Me + 3" headcount constraint into your biggest competitive advantage.- Why turning phone support back ON actually increased efficiency (despite being 60% of volume).- How to empower agents to think like business owners and resolve issues without constant escalation.Gina Williams is the Director of Customer Experience at Midland Radio Corporation. With a background spanning retail, tech, and geospatial industries, Gina calls herself the "accidental businesswoman." She is an expert in leading lean, high-performing teams and leveraging data storytelling to earn CX a seat at the revenue table.-----Is your knowledge base ready for AI? Is your AI set up to find and use your knowledge base reliably? We help your customers solve their own needs with delight, instantly. Customers see a 50% improvement over their existing vendor and 2.5X return on investment. Visit https://www.helpfeel.com/en/helpfeel-ai to learn more.