The CX Files #24 - Darryl Heffline

Learn in this episode:- Real-world tactics to take a product line from $6M to $150M using customer feedback.- The Tip of the Spear concept and why frontline support has the most valuable market intel.- How to confidently bring bad news to the C-Suite without fear of backlash.- A 5-step framework for building a compelling case for change within your organization.- How to avoid burnout by aligning with a company culture that values transparency.Darryl Heffline is the CEO of Glasfloss Industries and an expert in operations and organizational change. With over 40 years of experience across transportation, aerospace, and logistics, Darryl has led 30+ major initiatives resulting in tens of millions in revenue. He is also the author of "Shifting Gears in the Crossroads," a guide to navigating personal and professional disruption.-----Is your knowledge base ready for AI? Is your AI set up to find and use your knowledge base reliably? We help your customers solve their own needs with delight, instantly. Customers see a 50% improvement over their existing vendor and 2.5X return on investment. Learn more: https://www.helpfeel.com/en/helpfeel-ai#CX #AI #CustomerService #leadership