The CX Files #26 - Chris Love

Is your support team drowning in tools?In this episode of The CX Files, we sit down with Chris Love, Director of Business Operations at Run Pod. With a background spanning VMware to Frontier Airlines, Chris is an expert at scaling support operations without losing the human touch. He helped drive 200% revenue growth at Run Pod by focusing on scalable operational frameworks.In this episode, we cover:- The shocking cost of tool bloat (and how to fix it).- The "Doorman vs. Doormat" analogy: How to balance AI automation with white-glove human service.- Why most AI pilots fail because of bad documentation.- The one question every Support Director needs to ask their frontline agents today.If you are a CX leader trying to justify budget or streamline your operations, this conversation is for you.---Save your team a dozen hours per month on the tedious part of getting rock-solid AI chat and search. Your whole org and customer base could be spending time on valuable core work. 550+ Helpfeel business customers saw a 50% reduction in tickets over their existing vendor and measured an average 2.5X return on investment.Learn more: https://www.helpfeel.com/en/helpfeel-ai#CX #AI #CustomerService #leadership #toolbloat