The CX Files #29 - Ty Givens

Learn in this episode:- The myth of AI as a magic wand for support operations.- How to separate agent performance from customer frustration with company policy.- Why most companies hire for service but actually need retention specialists.- The three places to find expertise when you do not have the budget for a full-time hire.- How to move your team from being problem movers to true problem solvers.About TyTy Givens is the founder of CX Collective and a veteran support leader who has shaped the customer experience for brands like Thrive Market, Intuit, and Sees Candies. She is known for her SWAT team approach to fixing messy operations and building scalable, human-centered programs that drive growth.--Get AI self-service with 95% first response accuracy and zero friction. Join 550+ businesses getting unparalleled efficiency. Learn more: https://en.helpfeel.com