The CX Files #42- Kamron Kunce

Learn in this episode:- How to launch a new sub-brand to shift customer perception without losing legacy trust.- The process for mapping a 70-year-old customer journey to find hidden friction points.- Why shifting from reactive service to proactive strategy is the key to B2B growth.- How to get buy-in for innovation in a culture that is used to doing things the old way.Kamron Kunce is the Chief Marketing Officer at RJ Young and their new service Velocity One. He has a unique background in the music industry and e-commerce which he uses to lead brand strategy and customer experience for the premier business technology provider in the Southeast.--Want a reliable way to save support costs and increase revenue from your department? Save time and delight customers with Helpfeel's done-for-you deployment and seamless VoC-based optimization.Join 625 leading businesses using Helpfeel's ultra-reliable AI chat, search, and knowledge base.Learn more: https://en.helpfeel.com