The CX Files # 6 - David Ricley

Learn how to make customer satisfaction a major competitive advantage with David Ricley, Director of Customer Care at Union Wireless, the #1 retail customer service company in Wyoming🥇In this episode David talks about creating long-term value for customers and the impact of aligning employee and customer experiences. As a long-time employee at Union Wireless himself, he has been instrumental in achieving top tier customer service that drives long-term subscriptions and high NPS scores across all tiers of customers.--Search "Helpfeel EN" on Google to learn how your business can solve 98% of all customer self-service needs in 30 days with Helpfeel.Check out our other CX files episodes to learn the art and craft of CX from leaders driving the space forward.