The Impact of Going Global for Credentialing Programs with Frank Perna, NAHQ

In this episode of the Tried and Tested podcast, Isabelle-, is joined by Frank Perna, Director of Certification at the National Association for Healthcare Quality (NAHQ). Frank brings over 15 years of credentialing experience to the conversation, sharing his expertise in managing and overseeing certification programs across various industries.  Together, Isabelle and Frank explore the complexities and rewards of expanding credentialing programs to international markets. Frank discusses NAHQ's journey in taking their certification programs global, detailing the strategies that led to their success. The conversation delves into the driving factors behind organizations' decisions to go international, the benefits and challenges they might encounter, and how programs must evolve to remain relevant in a global context.  Tune in to hear valuable insights into the complexities of the international credentialing market. This episode delves into the opportunities that global expansion presents, such as reaching new audiences and increasing program visibility. It also addresses critical considerations like maintaining exam security across borders and the importance of localizing test development to meet diverse regional needs. These insights are essential for any organization aiming to successfully navigate the challenges and capitalize on the benefits of taking their credentialing programs international.  Frank Perna is the Director of Certification at the National Association for Healthcare Quality (NAHQ), based in Chicago, IL. At NAHQ, he is responsible for all aspects of the development, maintenance and delivery of the Certified Professional in Healthcare Quality® (CPHQ) certification program. He has over 15 years of credentialing experience, managing and overseeing certification programs for associations in various industries, including construction, supply chain and logistics. Frank holds the Certified Association Executive (CAE) and Certified Credentialing Professional (ICE-CCP) credentials.