The Inaugural Episode of “We Are Regional West” Podcast

Celebrating 100 Years: Innovations and Improvements at Regional WestIn the inaugural episode of the We Are Regional West podcast, host Julie Franklin interviews Bradley Hertzler, MD, a surgeon at Regional West Physicians Clinic-Surgery, Vascular Diagnostics. The episode celebrates the 100th anniversary of Regional West while discussing significant changes to enhance the patient experience, such as expanding physician representation on the Board of Directors, improving communication and billing processes, and transitioning to the Epic electronic health record system. Dr. Hertzler shares his personal journey, the importance of detailed patient care, community involvement, and ongoing physician recruitment efforts to provide comprehensive healthcare services. The episode underscores a renewed commitment to serving the community with passion and dedication.00:00 Welcome to the Regional West Podcast00:33 Meet Dr. Bradley Hertzler00:43 Celebrating 100 Years of Care02:16 Improving Patient Experience04:03 Community Engagement and Events04:39 Enhancing Communication and Details06:22 New Electronic Health Record: Epic07:15 Expanding Services and Physician Recruitment08:47 Looking Forward to the Next 100 Years09:33 Conclusion and Future Episodes