The intelligent insurer: Moving beyond legacy constraints with AI-driven modernization

We unpack why AI value in insurance stalls when organisations treat legacy as a technology problem instead of a foundation problem across data, process and mindset. We map a practical path from quick efficiency wins to intelligence-driven modernisation that actually changes decisions and operating models. • legacy as systems plus operating model plus mindset • avoiding the trap of layering AI over old processes • efficiency-driven AI wins in underwriting document handling • moving from faster work to better decisions with AI support • AI ambition running ahead of data readiness and modernisation reality • iterative test-and-learn guided by a north star • starting with the business problem then assessing maturity • portfolio approach to pick easy proofs and harder high-value bets • AI as a consideration alongside operational resilience and cyber security • success factors: clarity of purpose, human change, constant relevance checks