The NEW Coaching Weapon: The Voice of the Customer

Send us Fan MailThis according to SuperOffice.com: We live in a customer-centric world. Business leaders, such as the CEO of Amazon, Jeff Bezos realized it early enough to define his business ethics as “customer obsession” and turned his company into a global symbol of success.Even though customer focus has been there for a while, Bezos seems to be its most devoted advocate, explaining: “All the success that we currently have is due to the fact that we put customers first.”The positive or negative word-of-mouth has the power to make or break any business.Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBAProgress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversational leaders. We offer a number of training reinforcement courses, in addition to one-on-one and group coaching, to provide unique support options tailored to YOUR company’s needs.It doesn’t end there! Our Coaching Enthusiast Community offers a platform for managers, training leaders, and HR professionals to swap stories, access live events, exclusive content, and more!Visit progresscoachingleader.com or email [email protected] for more information.Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:We provide many styles of speaking services:We provide virtual keynotesWe specialize in 4 part virtual series (we always customize)We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talkGet More Info Here:  https://form.jotform.com/241193119118149