The one with CX the customer would pay for - Karyn Furstman E203

What's on your mind? Let CX Passport know...🎤🎞️ “The one with CX the customer would pay for” Karyn Furstman Founder & CEO CustomersFurst in CX Passport Episode 203🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Karyn Furstman1:31 Lean Processes and CX: Why it matters3:40 Embedding CX into daily operations5:25 Involving leadership in CX transformation6:18 Where CX should live in an organization7:51 Avoiding the "CX as a project" trap11:13 How to succeed without a CX seat at the table14:20 Tying CX improvements to financial results17:21 The CX leader as an orchestrator19:52 First Class Lounge24:09 Creating real results as a CX leader27:16 Collaborating with the CFO on CX initiatives29:58 Leaving corporate America for consulting31:50 How to connect with KarynIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Karyn LinkedIn: https://www.linkedin.com/in/karynfurstman/