The paradox or polarity between decentralised and centralised decision-making

When it comes to giving software teams the autonomy to make their own decisions, trust can be a delicate thing. This is particularly true when those decisions can have a wider impact on other teams and the overall system. If organizations are shifting towards decentralized decision-making, how do they replace the safety net of authority with trust through practices that put accountability closer to where the work happens?In this session, we'll explore the paradox between centralized and decentralized decision-making. We'll discuss how a centralized approach aims to prevent mistakes but can also block teams from developing business-centric solutions, while a decentralized approach can lead to more sustainable decisions and empowered teams.This will be an interactive, 1-2-all session. Andrea and Kenny will each present for ten minutes on their practices and experiences, followed by a ten-minute dialogue. The session will then open up to everyone for a broader conversation. We'll use a Miro board for sense-making exercises to help us model and explore these ideas together.

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This episode was published on October 16, 2025.

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