EPISODE · Jan 27, 2026 · 16 MIN
The Shift to Agentic AI in CRM: What’s Real vs. Noise
from GlideChat · host GlideFast Consulting
First GlideChat of the year! We’re kicking things off with the topic on everyone's mind: AI.Live from Glidefest 26 in Tampa, Eldon Sebastian (Senior Director of AI Delivery) and MJ Kuchenbrod (Service Delivery Director) dive into Agentic AI, what's real and what's noise. They tackle the #1 mistake companies make: applying AI to CRM without a defined process.Learn how to stop the noise and start seeing results.
What this episode covers
First GlideChat of the year! We’re kicking things off with the topic on everyone's mind: AI.Live from Glidefest 26 in Tampa, Eldon Sebastian (Senior Director of AI Delivery) and MJ Kuchenbrod (Service Delivery Director) dive into Agentic AI, what's real and what's noise. They tackle the #1 mistake companies make: applying AI to CRM without a defined process.Learn how to stop the noise and start seeing results.
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The Shift to Agentic AI in CRM: What’s Real vs. Noise
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