How to Fix Your Accountability Problem | Three Crucial Conversations for Leaders with Joseph Grenny

In recent years, "quiet quitting" has made headlines as employees grow increasingly burned out and disengaged. But while it feels like a recent phenomenon, is it actually new?Joseph Grenny, New York Times bestselling author and co-founder of Crucial Learning, explains why quiet quitting is really a rebranding of a decades-old leadership challenge: a lack of discretionary effort. Or, discretionary effort is the gap between the minimum effort an employee can give without being fired and the maximum effort they could offer. As this gap grows, Joseph argues it isn't an employee problem; it's a leadership one. And it’s a gap that intentional conversations can close.Joseph walks through three conversations every leader needs to have to move their teams toward real engagement. By sharing real-world examples, Joseph illustrates that the conditions for strong performance are within every leader's reach. Here’s a hint: it’s not through policy or performance reviews, but through the quality of the conversations you’re willing to have.Chapters[Start] The Quiet Quitting Problem: Heather introduces Joseph, and he tackles this central question: why are so many employees only doing the minimum?05:43 Discretionary Effort: A look at the concept of discretionary effort and why it has become the defining leadership challenge of the knowledge worker era.10:41 Crucial Conversation One: Why the way leaders frame work determines whether employees show up transactionally or with genuine investment.17:30 Crucial Conversation Two: A look at The Other Side Movers, a moving company staffed by people who would otherwise be incarcerated, to see how they work with accountability.28:06 Crucial Conversation Three: When expectations and observed behavior diverge, how a team responds determines the health of its culture, and a closing Q&A with Heather.Links and ResourcesCrucial LearningCrucial Conversations: Tools for Talking When Stakes Are HighCrucial Conversations for Accountability CourseCrucial Conversations for Accountability MiniseriesLearn more about Joseph Grenny here.The Crucial Skills Podcast is brought to you by the authors and experts at Crucial Learning, home of Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability training.