The Voice of the Customer Creates "Needed" Coaching

Send us Fan MailAccording to an online article on www.CustomerThermometer.com  the following research showed the value of a great customer experience:54% of customers have higher expectations for customer service today compared to one year ago.This percentage jumps to 66% for consumers aged from 18 to 34 years old.MicrosoftGartner predicts that 89% of businesses are expected to compete mainly on customer experience.GartnerGartner have also predicted that by 2019 more than 50% of organizations will redirect their investments to customer experience innovations.GartnerWorldwide, 67% of people believe that customer service as a whole is improving.MicrosoftIn 2017, 64% of Americans contacted some form of customer service.Statista52% of people around the globe believe that companies need to take action on feedback provided by their customers.MicrosoftAround the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand.MicrosoftWhen asking consumers what impacts their level of trust with a company, offering excellent customer service is ranked number one.ZendeskA customer experience promoter has a lifetime value to a company that’s 600 to 1,400% that of a detractor.Bain34% of companies are implementing “customer journey mapping” into their customer service.Salesforce70% of consumers say they have already made a choice to support a company that delivers great customer service.American ExpressService insight and knowledge is also key to a good experience according to 62% of consumers.American ExpressAmericans will pay 17% more to do business with firms with great reputations when it comes to customer service.American Express52% of consumers say they have made an additional purchase from a company after a positive customer service experience.Zendesk90% of customers are influenced by positive reviews when buying a product.ZendeskMore people read positive reviews of customer service online than negative ones by 6Welcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:We provide many styles of speaking services:We provide virtual keynotesWe specialize in 4 part virtual series (we always customize)We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talkGet More Info Here:  https://form.jotform.com/241193119118149