Tonya Seavers Evans, Director of Communications and Community Engagement at Cinch Home Services

SummaryIn this episode of the Built by People podcast, Tonya Seavers-Evans, Director of Communications and Community Engagement at Cinch Home Services, shares her extensive experience in internal communications. She discusses the importance of trust and transparency in communication, especially in the context of rapid changes brought about by AI. Tonya highlights the challenges of communicating effectively with diverse employee groups and the need for streamlined approval processes. She also shares exciting community engagement initiatives and emphasizes the importance of using data to improve communication strategies. Looking ahead, Tonya expresses her hopes for successfully integrating AI into their communication processes and offers valuable advice for leaders navigating these changes.TakeawaysTrust and transparency are essential in internal communications.AI is changing the landscape of communication and requires adaptation.Streamlining the approval process can enhance communication efficiency.Community engagement initiatives can foster employee involvement.Using multiple communication channels can improve employee engagement.Data analytics is crucial for understanding communication effectiveness.Thoughtful planning of communications can lead to better outcomes.AI can serve as a valuable partner in communication efforts.Leaders should prioritize transparency in using AI.Sharing best practices among communication professionals is vital.