Tracy Lopez | Community Scheduling & Workflow

On today’s episode, TeleTracking’s Susan McLaughlin meets Tracy Lopez, product specialist for Community and Scheduling Workflow at TeleTracking. To get started, Tracy talks about how healthcare is impacted by the changing on-demand culture precipitated by Amazon. What you'll learn: • Delivery of Service vs. Emotional Experience (1:20) • Convenience of Text Communication (2:15) • Evolution of the Patient Experience (4:30) • Impact of PCP Experience on Overall Health System (6:10)