Trust and Governance in Financial Services with Stephen O’Donnell

In this episode, host Paraic Mac Donnchadha speaks with Stephen O’Donnell, non-executive director at Cambridge Building Society, about the critical role of trust, governance, and regulation in financial services. Stephen shares how boards act as a “pivot of trust” between stakeholders, emphasizing transparency, accountability, and strong culture as foundations for sustainable business. He also highlights how Cambridge Building Society differentiates itself through member-first values and community impact, reinforcing trust beyond compliance.   This show is sponsored by the Intergroup Consulting Method, the quickest, most powerful and effective way to turn around relationships that have soured among groups at work, or among groups that have got bogged down in delivering a major project. We use this method to help organizations, in only two days, to replace resistance, rancour and resentment with mutual trust, shared resolve and new hope for the future. This results in smoother functioning teams, higher retention rates, and team happiness. To find out more, visit our website at: www.intergroupconsulting.com