Two Habits That Will Change How You Lead | Heidi Gempel

What if two simple habits could change everything about how you lead? In this episode, Shannon sits down with Heidi Gempel — executive coach, former VP or revenue and distribution management at Minor Hotels, and founder of HGE International to talk leadership, courage, and the habits that separate good leaders from great ones. Whether you're a hotelier or not, this one's for you.In this episode we cover:00:00 Introduction00:50 Heidi's career journey — from Le Méridien to founding HGE International04:21 Why she made the leap from corporate VP to executive coach08:14 On taking the entrepreneurial leap — risk, freedom and reward09:11 The human side of hotel revenue management10:17 How human bias affects automated revenue forecasting12:37 Why leaders hide behind data — and how to stop14:29 The leadership gap AI is making worse15:25 How technology is changing promotion decisions16:25 Why revenue managers are still the "rate police" (and how to change that)21:55 Heidi's 15-minute challenge — two habits every leader needs22:35 Habit one: ask one good question instead of reacting23:10 Habit two: reflect on the decisions you're avoiding27:31 How Heidi defines success now vs. early in her career29:21 Thinking in seasons, not quarters31:00 A toast to hoteliersAbout Heidi Gempel:Heidi Gempel is an ICF certified executive coach, certified results coach, strategic facilitator, and trainer, and the founder of HGE International. Heidi works with leaders across the hospitality industry to unlock their potential and build lasting performance.🔗 HGE International: https://www.hge-international.com/coach-heidi-gempelAbout Hotelier Huddle:Hotelier Huddle is the podcast for hospitality professionals who want real conversations about leadership, revenue, and what it takes to thrive in the hotel industry. Hosted by Shannon Knapp, and produced by Heidi Egger.Need help developing your hotel team’s revenue management and commercial skills? Visit www.sknappconsulting.com 🔔 Subscribe so you never miss an episode.