Using hospitality to transform train travel

Stop treating transportation like a commodity. Learn how hospitality wins riders, loyalty, and revenue.Patrick Goddard turned hotel service into a thriving intercity rail experience that customers love.Guest: Patrick Goddard, CEO of Brightline Trains Florida, leads the $6B project that relaunched private intercity rail in the US, delivering 300,000 monthly riders, a 75 NPS, and 95% on-time performance.- Design passenger journeys that feel like a hotel stay, increasing loyalty and repeat bookings.- Convert car-centric travelers by marketing real guest benefits that reduce friction and boost adoption.- Scale operations while protecting service: tactics to raise capacity, manage GDS distribution, and improve yield.- Lead teams through industry change using a white-belt mindset, resilience hiring, and values alignment.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality