Voices - #003: Crafting premium brand & customer experiences: Lessons from Japan and Amex

In this episode of EVOLVE Voices, Jade Maravillas hosts Tracey Delaney. Tracey Delaney is a global brand marketing leader with over 20 years of experience driving brand equity across premium financial services companies such as Natwest and AMEX, where she spent over 15 years in global leadership roles. She has a deep connection to Japan, living there for many years since the mid-90s and speaking fluent Japanese. In 2020 she launched The Sparkling Sake Brewery with Naoki Toyota, marrying her love for Japanese culture, beverages and brand building, and is building another exciting venture in this space, which we’ll be talking about in this episode. A true citizen of the world, Tracey is trilingual in English, Japanese and French, and is a citizen of the US, UK and France, where she now lives. Visit The Sparkling Sake Brewery website: https://thesparklingsakebrewery.com/ EVOLVE Voices is a flagship initiative within the EVOLVE ecosystem, dedicated to amplifying the stories, experiences, and insights of extraordinary commerce leaders and ambassadors from the EVOLVE Commerce Club. Through a dynamic blend of interviews and live events, EVOLVE Voices unites diverse perspectives, while showcasing local experts who bring unique insights from their home markets to enrich our international community. EVOLVE Linkedin page Jade Maravillas Linkedin