We Fucked Up...and let the customer drive the bus | Episode 16

Have you ever let the client tell you they're a special little flower? That your standard processes simply canNOT apply to them?...no? Well, then you haven't quite fucked up like we have.In this episode we welcome Mick Weijers, Founder of Customer Success Snack, to chat how to overcome a know-it-all customer:00:00:00 - Intro00:03:30 - When the customer takes the wheel00:05:59 - Even senior leaders fall for it00:07:49 - Holding your ground in tough calls00:09:06 - The client who knew better (but didn’t)00:12:13 - Faking confidence vs. building trust00:17:08 - When big accounts push too hard00:25:59 - Which outcome framing works best?00:29:22 - Key takeawaysAnd hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribeMentioned in this episode:Subscribe to The Segment!The tech news you need. ...and some you don't.SegmentAdvertise your brand with Lifetime Value MediaAdvertise with LTVCome Shop the LTV Store!LTV Shop