We have to talk about IT!

In this episode of Tales of a Travel Agent, Jake and Becky dive straight into the biggest topic shaking the industry right now: the disruption in the UAE and the ripple effects it’s had across bookings, customers and travel agents everywhere. From crisis managing stranded clients to the real risks of dynamic packaging, it’s an honest look at what happens when things go wrong in travel.Along the way there are plenty of rants, a few laughs and some brutally honest industry truths.In this episode:Becky’s mum has officially joined Team Jake (and is now buying him chocolate)The UAE disruption and how travel agents handled the chaosThe real risks of dynamic packaging when things hit the fanWhy some travel agent social posts went a bit too farThe shocking knowledge gaps around package travel regulationsA hotel in New York charging for WiFi in 2026…A random solo travel moment in Germany that proves how small the world isJake’s trip to the Geordie Ball and a table full of wineA shout out to The Good Travel Agent bootcamp partnersBecky’s boxing match for charity and a plea for donationsAs always, expect industry gossip, real travel stories and the kind of conversations only travel agents truly understand.Got a story or travel nightmare to share?Email [email protected] and it might feature in a future episode. ✈️ Hosted on Acast. See acast.com/privacy for more information.