What Most B2B Companies Get Wrong About Customer Success

from The Chat - Conversations with Leaders of Marketing and Sales · host Zotly

Customer onboarding expert Donna Weber reveals how to turn new buyers into long-term advocates. Learn how her Orchestrated Onboarding framework drives faster time to value, stronger retention, and revenue expansion. Discover why aligning sales, marketing, and customer success is the key to post-sale growth.You’ll hear:How to stop the handoff chaos that kills momentumThe mindset shift that turns onboarding into your biggest growth leverWhy "time to first value" is the metric every team should chaseHow one company reduced onboarding costs by 30 percentWhat B2B leaders must do now to improve retention and expansionIf you're in SaaS or high-ticket B2B and care about renewals, referrals, and long-term revenue, you need this strategy. Watch now and start turning first impressions into lasting impact.

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This episode is 46 minutes long.

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This episode was published on November 23, 2025.

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