EPISODE · Feb 6, 2018 · 11 MIN

What Should Wells Fargo Do Now?

from The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth · host Beyond Philosophy

Special Episode - Colin Shaw and Professor Ryan Hamilton discuss the recent $185 million fine placed on Wells Fargo by the Consumer Financial Protection Bureau, the largest such penalty the agency has issued. What should Wells Fargo do now? How will this impact the viability of the bank in the eyes of consumers? What should other organizations do to avoid a similar CX disaster? Find out in this special episode.

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What Should Wells Fargo Do Now?

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