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What's new in bank CX? episode artwork

EPISODE · Oct 18, 2024 · 14 MIN

What's new in bank CX?

from Bank Customer Experience · host High Performance Media and Events

One of the biggest moving targets for banks or any business is customer expectations. They are constantly changing and volving as customers become more used to automated, tailored experiences. How can banks meet these expectations and deliver a good customer experience? Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX in today's episode of the Bank Customer Experience Podcast.Bradley Cooper, editor of ATM Marketplace spoke with Brown live at the Bank Customer Experience Summit held in Charlotte from Sept. 9 to 11, 2024 about a variety of topics including:What's the biggest areas banks are investing in for CX in 2024?What role does AI really play?What role do branches play?How can banks meet customer expectations?You can watch the podcast in full above.

What this episode covers

One of the biggest moving targets for banks or any business is customer expectations. They are constantly changing and volving as customers become more used to automated, tailored experiences. How can banks meet these expectations and deliver a good customer experience? Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX in today's episode of the Bank Customer Experience Podcast. Bradley Cooper, editor of ATM Marketplace spoke with Bro...

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What's new in bank CX?

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Frequently Asked Questions

How long is this episode of Bank Customer Experience?

This episode is 14 minutes long.

When was this Bank Customer Experience episode published?

This episode was published on October 18, 2024.

What is this episode about?

One of the biggest moving targets for banks or any business is customer expectations. They are constantly changing and volving as customers become more used to automated, tailored experiences. How can banks meet these expectations and deliver a good...

Can I download this Bank Customer Experience episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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