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What's on the horizon for self-service banking? episode artwork

EPISODE · Aug 23, 2024 · 18 MIN

What's on the horizon for self-service banking?

from Bank Customer Experience · host High Performance Media and Events

Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more.In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myers, EVP of global banking at Diebold Nixdorf about the ins and outs of self-service banking solutions and trends.During the conversation, Myers covered topics ranging from the adoption rates of cash recycling in banks to customer experience trends in more. Some of the topics covered include:What are the top ATM features?How can banks made video banking work in their market?What about security?How do ITMs fit in the broader omnichannel banking world?How can banks successfully improve the customer experience with self-service?

What this episode covers

Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myers, EVP of global banking at Diebold Nixdorf about the ins and outs of self-service banking solutions and trends. During the conversation, Myers cov...

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Frequently Asked Questions

How long is this episode of Bank Customer Experience?

This episode is 18 minutes long.

When was this Bank Customer Experience episode published?

This episode was published on August 23, 2024.

What is this episode about?

Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more.In today's episode of...

Can I download this Bank Customer Experience episode?

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