Where Customer Success should sit in a SaaS organisation

Customer Success is not just a team. It is a company-wide responsibility. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore where Customer Success should sit inside a SaaS organisation and why customer outcomes need wider ownership across the business. They discuss why many companies still treat Customer Success as a function rather than an operating model, and what needs to change at C-suite and leadership level. We cover: Where Customer Success should sit in the organisationWhy Customer Success is not just a departmentHow leadership teams can support customer outcomesWhy customer centricity needs company-wide alignmentWhat needs to change across Sales, Product, Support and leadershipHow CS leaders can help drive organisational change This is a practical episode for SaaS CEOs, CCOs, CROs and Customer Success leaders who want Customer Success to become part of how the whole business creates value.