PodParley PodParley
PodParley
Who should own the digital customer experience in B2B? episode artwork

EPISODE · Mar 29, 2024 · 20 MIN

Who should own the digital customer experience in B2B?

from Master B2B Friday 15 · host Master B2B

This week, Andy & Brian talk about: - Home Depot's $18 billion purchase of roofing distributor SRS Distribution, and how that will impact Home Depot's strategy moving forward. - Who should own customer experience? Master B2B recently held an executive roundtable in Atlanta and asked this question and the answers were all over the map.  The guys discuss where they think customer experience should live in an organization, and why that matters.

What this episode covers

This week, Andy & Brian talk about:- Home Depot's $18 billion purchase of roofing distributor SRS Distribution, and how that will impact Home Depot's strategy moving forward. - Who should own customer experience? Master B2B recently held an executive roundtable in Atlanta and asked this question and the answers were all over the map.  The guys discuss where they think customer experience should live in an organization, and why that matters.

NOW PLAYING

Who should own the digital customer experience in B2B?

0:00 20:53

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

Why Live and Evergreen Models Both Fall Short

Feb 4, 2026 ·18m

The 48 Laws of Power by Robert Greene 08 of 08 Episodes

Sep 29, 2023 ·76m

The 48 Laws of Power by Robert Greene 07 of 08 Episodes

Sep 29, 2023 ·73m

The 48 Laws of Power by Robert Greene 06 of 08 Episodes

Sep 29, 2023 ·72m

The 48 Laws of Power by Robert Greene 05 of 08 Episodes

Sep 29, 2023 ·75m

The 48 Laws of Power by Robert Greene 04 of 08 Episodes

Sep 29, 2023 ·75m

Similar Podcasts

PodQuesting Dwight J Randolph- WolfShield Media PodQuesting: -By WolfShield Media and Dwight J RandolphJoin us on an exciting journey to master the world of fiction podcasting! At PodQuesting, we document our quest to improve and innovate, sharing valuable insights, strategies, and behind-the-scenes tips along the way. Whether you're an experienced podcaster or just starting your first show, our podcast is your go-to resource for everything podcasting.Discover practical advice, creative techniques, and lessons from our own experiences as we explore the ever-evolving podcasting landscape. Ready to level up your skills and embark on this adventure with us? Tune in and join the quest!Have questions or feedback? Reach out to us at [email protected] and visit our website:WolfShield.Media The Course Mentors Podcast The Course Mentors Hey there, future course creator!Ever feel like turning your know-how into an online course is like trying to solve a Rubik's cube blindfolded? Well, grab your headphones because "The Course Mentors Podcast" is here to be your secret weapon!Meet Aimee and Odette (that's us!), your new best friends in the course creation world. We've been in the trenches for over a decade, and for the last five years, we've been rocking the online course space. Now we're here to spill all our secrets in bite-sized, 15-20 minute episodes that'll fit perfectly in your coffee breaks.No fluff, no filler - just real, actionable advice that'll take you from "um, what's a landing page?" to "holy moly, I just hit six figures!". We're talking everything from crafting your course to marketing it like a pro and building a business that'll have you pinching yourself.Whether you're dreaming of ditching the 9-to-5 grind, adding a sweet extra income str The 48 Laws of Power by Robert Greene (Full Audiobook) Robert Greene Amoral, cunning, ruthless, and instructive, this multi-million-copy New York Times bestseller is the definitive manual for anyone interested in gaining, observing, or defending against ultimate control – from the author of The Laws of Human Nature.In the book that People magazine proclaimed “beguiling” and “fascinating,” Robert Greene and Joost Elffers have distilled three thousand years of the history of power into 48 essential laws by drawing from the philosophies of Machiavelli, Sun Tzu, and Carl Von Clausewitz and also from the lives of figures ranging from Henry Kissinger to P.T. Barnum.Some laws teach the need for prudence (“Law 1: Never Outshine the Master”), others teach the value of confidence (“Law 28: Enter Action with Boldness”), and many recommend absolute self-preservation (“Law 15: Crush Your Enemy Totally”). Every law, though, has one thing in common: an interest in t Sunbury Life news & features Sunbury Life Hear the weeks news headlines from the Melbourne suburb of Sunbury in our weekly news wrap - out every Friday. There's reports on Hume City Council meetings, news from across Sunbury, and occasional feature interviews.SunburyLife.au is a hyperlocal news website run by dedicated volunteers serving the town of Sunbury in north/west Melbourne.

Frequently Asked Questions

How long is this episode of Master B2B Friday 15?

This episode is 20 minutes long.

When was this Master B2B Friday 15 episode published?

This episode was published on March 29, 2024.

What is this episode about?

This week, Andy & Brian talk about: - Home Depot's $18 billion purchase of roofing distributor SRS Distribution, and how that will impact Home Depot's strategy moving forward. - Who should own customer experience? Master B2B recently held an...

Can I download this Master B2B Friday 15 episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
URL copied to clipboard!