Why Customer Focus and Culture Matter More Than Technology – A Discussion with Nick Atkin

On this episode of the Transformation Leaders Podcast — we dive deep into the real meaning of transformation with Nick Atkin, CEO of Yorkshire Housing. If you think transformation is just a project with a beginning and an end, think again. In this conversation, you’ll learn: ✅ Why true transformation is about continuous change, not one-off programmes ✅ How culture, people, and customer focus are the real drivers of success ✅ What every leader needs to know about managing challenging stakeholders and building trust-based relationships ✅ Why innovation in sectors like housing is more critical — and more possible — than ever before Nick brings honesty, humour, and a ton of practical wisdom about leading change in a regulated, customer-facing environment. Whether you're a transformation professional, a change leader, or a senior executive shaping the future of your organisation — this episode is packed with insights you can act on today. 👉 Don't forget to like, comment, and subscribe to stay updated with future episodes focused on helping you become an even more impactful transformation leader! 📢 Get Involved: Got a question for Nick or Tony? Leave a comment below or email Tony directly at [email protected] — we’d love to hear from you and might feature your question in a future episode! 🔎 Learn More: Explore the Transformation Leaders Body of Knowledge—a proven framework to help you lead with clarity, confidence, and purpose across all phases of change. Available at: 🌐 www.thetransformationleadershub.com 👥 About Tony Lockwood: Tony is the founder of The Transformation Leaders Hub (#TLH), launched to help transformation professionals build their brand, grow their network, and unlock new career opportunities. His day job? Principal Consultant at FSP Consulting Services, where he helps organisations thrive through digital transformation. 🌐 www.fsp.co 👥 About Nick Atkin: A proud Yorkshireman (listen and you'll understand!), Nick is a highly successful Chief Executive with a track record of leading organisations through transformational change, driving performance improvement, with a focus on maximising the untapped potential from businesses and people. A confident, energetic nationally renowned inspirational leader who embraces technology to deliver customer focussed, value for money, efficient, innovative working practices & solutions. Highly skilled at engaging at a national and regional level through an engaging personal style with a wide range of housing and health organisations, councils, politicians, government departments and agencies, as recognised by being listed in the top 25 most influential people in housing for the last five consecutive years. Contact Nick: https://www.linkedin.com/in/nick-atkin-9685675/ 💡 Enjoying the show? Hit Like, Subscribe, and Share to help grow our community of forward-thinking transformation leaders. Let’s keep transforming—together.