Why Every Healthcare Technology has Tradeoffs

Welcome to Episode 7 of the Ardexia Podcast where we speak to leaders, clinicians and advocates for better healthcare. This week, we talk to Dr. Minal Shah, a hospitalist, physician informaticist, and health technology leader at CommonSpirit Health, one of the largest health systems in the US, where she supports more than 25,000 providers.In our latest Ardexia Insights conversation, Minal and I explored what happens when organizations understand trade-offs versus when they chase innovation without understanding ecosystem impact:→ Why clinical judgment and medical knowledge are different things→ How the patient portal inbox became a burnout driver→ What limits scaling (hint: it's operational, not technological)→ Why off-ramps matter as much as nudges in clinical decision support.Technology doesn't have silver bullets. Every digital health solution involves trade-offs. Organizations that don't understand this create new problems while solving old ones.Dr. Minal Shah designs and implements clinical workflows at scale across EHRs, virtual care, and applied AI. Her North Star is protecting clinical judgment and the patient-physician relationship as healthcare becomes more digital. She focuses on ensuring technology earns its place by reducing cognitive burden, strengthening trust, and enabling clinicians to practice medicine more effectively.The conversation revealed what happens when organizations understand trade-offs versus when they chase innovation without understanding ecosystem impact.