Why Listening Is Key To Patient Retention

from Dental BossLady Leadership Academy Podcast · host Dr. Terri Pukanich

Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next. Bullet points (00:47) Patient retention (01:49) Customer service and running a business during Covid (03:30) Making things right and having compassion (07:02) Having gratitude for patients who complain (09:45) Meeting expectations (15:53) Listening to your patients (17:03) Tracking retention inside your practice (19:29) Increasing your retention (23:50) Think about your response first (25:48) Saying you are sorry

NOW PLAYING

0:00 29:34

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

Shadowwork and The Divine Union Within

Dec 5, 2025 ·50m

You gotta RELEASE to RECIEVE Babes 💁🏽‍♀️

Oct 9, 2025 ·33m

The Manifestation Matrix 👁️

Oct 3, 2025 ·40m

Reclaiming the Divine Feminine Throne as The Crone 👑🖤🌙

Sep 11, 2025 ·31m

Why destiny swap when you can just do this?

Aug 27, 2025 ·39m

One thing is for sure, two are for certain…

Aug 18, 2025 ·54m

Similar Podcasts

Big Old Life: Heather Blackbird interviews people on planet earth. Heather Blackbird loves asking questions. This podcast is a learning experience. Join me, Heather Blackbird, as I talk to people about their lives. Frequency of new episodes is a little all over the place and I'm learning as I go. Big Old Life is a small way of talking about the vastness of life, one person at a time. If you are reading this or found this podcast it's probably because someone you know gave you a link to it. :) Explicit The Sacred +Profane Podcast nephtaragrace The Sacred + Profane Podcast is a provocative conversation dedicated to cementing a better future for all. We specialize in unpacking the nuances of what is considered sacred and profane, particularly focusing on sex, death, and all that pertains to the circle of life. Our aim in focusing on such ”taboo” subject matter is to demystify what is unconscious, bring to light what has been known for centuries as ”the occult,” and empower the rapid transformation that is occurring on the Planet. Explicit Undeniable w/ Braxton Curtis Braxton Curtis The official Podcast of Braxton Curtis.A Father, Husband, and Business Owner just trying to figure it all out. Explicit Bitcoin Gateway Lea meakin Welcome to Bitcoin Gateway, the podcast where we dive deep into the world of Bitcoin, hosted by Lea Meakin. This show is for anyone who’s ever felt overwhelmed by the complex world of cryptocurrencies and wants a simple, straightforward explanation. Each episode, we’ll break down the basics of Bitcoin, explore its history, and discuss its potential impact on the future of finance. Whether you’re a complete beginner or just looking to expand your knowledge, Bitcoin Gateway is here to help you understand Bitcoin, one episode at a time. Explicit

Frequently Asked Questions

How long is this episode of Dental BossLady Leadership Academy Podcast?

This episode is 29 minutes long.

When was this Dental BossLady Leadership Academy Podcast episode published?

This episode was published on March 11, 2022.

What is this episode about?

Can I download this Dental BossLady Leadership Academy Podcast episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

URL copied to clipboard!