Why We Treat Our Guests Like Friends - Fernando Calvo, Bohemia Suites Gran Canaria

This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, Fernando Calvo, General Manager of Bohemia Suites Gran Canaria, shares insights into creating a luxurious and personalized guest experience that feels like staying with a friend. Listen now to learn about:Philosophy of Service - Learn about the philosophy of service that emphasizes making guests feel comfortable and at home.Team Management and Motivation - Discover how the management team encourages staff to feel like hosts and part of the company.Balancing Professional and Personal Growth - Understand the importance of balancing professional growth with personal life in the hospitality industry.Guest Personalization Techniques - Explore the methods used to gather guest preferences and tailor their stay accordingly.Building Long-term Relationships with Guests - Find out how the hotel builds lasting relationships with repeat guests and creates a community.Handling Feedback and Continuous Improvement - Learn about the importance of listening to guest feedback and continuously improving the service.Maintaining Quality Basics - Understand why maintaining quality basics is crucial before building additional guest experiences.Adapting to Different Types of Hotels and Guests - Gain insights into how the type of hotel and guest expectations influence the level of service provided. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands