Why Your Business Feels Broken, and How to Fix It

On this week’s episode, I had a brilliant conversation with Harv Nagra, Head of Brand Communications at Scoro and host of The Handbook: The Operations Podcast. Harv brings a unique mix of insight from marketing, operations, and systems design, particularly for growing agencies and professional service firms.If you’ve ever felt like your business is spinning too many plates, this one’s for you.🌟 Some of the highlights we dig into:✅ Collaborating with finance: How operations + CFOs can lead smarter system rollouts.✅ The Business Maturity Model: 5 stages of growth from “chaotic era” to “innovation era.”✅ Burnout warning signs: Why broken internal systems silently sabotage leadership teams.✅ The reality of accidental founders: Growing beyond creative chaos without losing identity.✅ Infrastructure for scale: Getting the right tech, people and processes in place to grow cleanly.