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Will AI Chatbots replace first-level customer service people in B2B? episode artwork

EPISODE · Apr 5, 2024 · 19 MIN

Will AI Chatbots replace first-level customer service people in B2B?

from Master B2B Friday 15 · host Master B2B

This week Andy & Brian talk about: - Amazon's bigger investment in Anthropic and what it means for the future of eCommerce - A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future.  Plus, Andy shares and example of an interaction he had with Hume...

What this episode covers

This week Andy & Brian talk about:- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce - A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future.  Plus, Andy shares and example of an interaction he had with Hume...

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Will AI Chatbots replace first-level customer service people in B2B?

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Frequently Asked Questions

How long is this episode of Master B2B Friday 15?

This episode is 19 minutes long.

When was this Master B2B Friday 15 episode published?

This episode was published on April 5, 2024.

What is this episode about?

This week Andy & Brian talk about: - Amazon's bigger investment in Anthropic and what it means for the future of eCommerce - A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future.  Plus,...

Can I download this Master B2B Friday 15 episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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