Working with an Outsourced IT Manager

Working with an Outsourced IT ManagerJoin Pat Sprehe and Steve Longenecker for insights into working with any outsourced IT management function, including database or security management as stand alone services, as well as managed services generally.Your organization can benefit as we reflect on our 20+ years of providing IT services and shed light on how you can get the best out of your IT provider.This webinar will cover how to learn the IT lingo, and cover the general timeline anywhere from the first inquiry to fully outsourced coverage, including how to decide which functions can be outsourced.How to engage with vendors and service providersBest practices and checklists for your daily and monthly interactionsAnnual planning with your outsourced IT managerHow to plan and practice for emergency communications with your provider if your accounts are hacked or you suspect an attackWhat do you need to keep in house? What do you have the option to outsource?Learn how to get the most out of a modern hybrid approach to IT management. It doesn’t have to be all or nothing – this webinar will give you some practical steps to make the decisions and improve your existing relationships with outsourced IT management.Presenters:Patrick Sprehe joined Community IT in 2010 and has provided technical support to a variety of clients on a variety of issues.  As Network Management Team Manager he is responsible for the Community IT team that maintains client networks and helps people overcome their nonprofit technology challenges.  Prior to coming to Community IT, Patrick spent several years working as a System Support Associate at Search for Common Ground.Since joining Community IT, Patrick has graduated from University of Maryland, University College with a B.S. in Information Technology.  Patrick is also A+ and Network+ certified and has an additional certification with Windows 7.  In his spare time Patrick teaches and learns Karate at Polander Academy of Martial Arts in Bethesda, MD.As Director of IT Consulting, Steve Longenecker divides his time at Community IT primarily between managing the company’s Projects Team and consulting with clients on IT planning. Steve’s appreciation for working at Community IT Innovators is rooted in respect for the company’s dream and vision, and for the excellent colleagues that that dream and vision attract.Before coming to Community IT in September 2004, Steve was an 8th grade science teacher at Takoma Park Middle School, and – though that was a long time ago now – he still draws on lessons learned in that first career. Steve is MCSE certified. He has a B.A. in Biology from Earlham College in Richmond, IN and a Masters in the Art of Teaching from Tufts University in Massachusetts. Steve is married and has two children. One of his favorite activities is playing Ultimate Frisbee. _______________________________Start a conversation :)Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/email Carolyn at [email protected] LinkedIn on reddit/r/nonprofitITmanagementon the Community IT websiteThanks for listening.