A New Era of Dentistry

Is the divide between your front office and clinical team costing your practice money? Getting dental insurance claims paid on time requires more than just good billing administration; it requires a unified team approach. In this episode, Ashley Bond sits down with her sister and former hygienist, Lauren Stanford, to tackle the friction that often exists between the clinical staff and the billing department. They dive into why common treatments like scaling and root planing are frequently denied and explore the critical role the hygiene department plays in reversing that trend. Lauren shares her firsthand experience on how a hygienist's daily habits directly impact the financial success of the entire office. Tune in to discover the specific documentation strategies that get claims approved, learn how to cultivate a trusting team culture that eliminates office rivalry, and find out why total transparency with patients is an absolute game changer for your bottom line. Email us on: [email protected] Visit our website: https://www.withwisdom.com/ #DentalBilling #DentalHygiene #PracticeManagement #DentalTeam #DentalInsurance #TeamCulture

Most dental practices are losing money to insurance billing mistakes and they do not even realize it. Behind every unpaid claim, denial, and delayed reimbursement is a hidden system problem that slowly drains the health of a practice and the peace of mind of the people running it. In this episode, Ashley Bond shares the personal story behind Wisdom and how growing up in her father’s dental practice shaped her understanding of the real struggles dentists face every day. From making early mistakes at the front desk to witnessing the stress of insurance delays, staff turnover, and financial uncertainty, she saw firsthand how broken billing systems can impact not just revenue but also the personal lives of practice owners. What began as helping her father fix ongoing billing problems eventually grew into a mission to support dental offices across the country. Ashley explains why dental billing is more complex than most realize, why consistency and expertise matter more than shortcuts, and how combining human experience with the right technology can help practices regain control, increase collections, and focus on what matters most which is caring for patients and building a sustainable future. Email us on: [email protected] Visit our website: https://www.withwisdom.com/ #DentalBilling #DentalPractice #DentistryBusiness #InsuranceBilling #DentalOffice #PracticeManagement

Many dental teams feel a constant pressure to stay ahead of the curve without knowing exactly how to navigate the technical world. This discussion explores how artificial intelligence serves as a tool for efficiency rather than a replacement for people, highlighting its journey from early data algorithms to modern language models that anyone can use. From drafting complex insurance narratives and job descriptions to managing automated phone notes, these tools are designed to handle the repetitive tasks that often lead to team burnout. While the technology is powerful, maintaining a human in the loop is essential to ensure accuracy and to provide the empathy that a robot can never replicate. By automating the administrative work, the practice can finally prioritize face to face patient care and improved communication, provided that the team remains vigilant about security and never inputs sensitive information into non compliant platforms. The ultimate goal is a fully integrated system where various tools work together to manage scheduling and insurance verification, allowing the staff to leave on time and focus on the relationships that truly build a practice. Connect with Laura Nelson Mango Voice Website: https://mangovoice.com/ LinkedIn: https://www.linkedin.com/in/laura-nelson-rocks/ “Brush Up” on AI for Dentists and Teams (facebook group): https://www.facebook.com/groups/brushuponai/ Want support for your dental billing or want to see how Wisdom can help you increase collections? Visit the link below. https://www.withwisdom.com/ #DentalAI #ModernDentistry #PracticeManagement #WorkflowEfficiency #PatientCare #FutureOfDentistry —--------------- Intro/Outro Music: Squawk of the Clown - Instrumental By: Tony Sopiano XXYGPVSTWSAOFFBM Hook Music: https://pixabay.com/music/main-title-epic-hollywood-trailer-9489/

Struggling to understand why your dental practice is collecting less even when you are working harder? You are not imagining it. Across the U.S., dental practices are facing a growing crisis of uncollected revenue. In this episode, Ashley Bond breaks down the real reasons collections have become so difficult, from the complexity of dental insurance to staffing challenges, system breakdowns, and the emotional toll on teams. You will learn why the problem is bigger than your practice and what steps you can take to protect your revenue, support your team, and restore confidence in your financial systems. If you are ready to simplify your billing, reduce denials, and create a healthier revenue cycle, this episode will guide you toward clarity and practical solutions. Want support for your dental billing or want to see how Wisdom can help you increase collections? Visit the link below. https://www.withwisdom.com/ #WisdomDentalBilling #DentalInsurance #DentalPracticeManagement #RevenueCycleManagement #DentalRCM —--------------- Intro/Outro Music: Squawk of the Clown - Instrumental By: Tony Sopiano XXYGPVSTWSAOFFBM

You are the glue that holds your practice together, but who is holding you together? This is your essential guide to confronting the silent crisis of burnout and finding the leadership and community needed to truly thrive in dental office management. This podcast dives deep into the unseen burden carried by the person running the front lines of the practice: the dental office manager (OM). It highlights that OMs often feel isolated and overwhelmed by responsibility, which is the root cause of burnout. The discussion uncovers the two major industry struggles, overcoming this professional stress and solving the challenge of finding top-tier clinical staff. Listeners will learn practical, realistic leadership principles, including the power of genuine authenticity and why owning your mistakes builds profound trust with your team. Crucially, the episode provides strategic insight into how effective delegation frees up your time to lead, not just manage, and why joining a focused community is the key to incremental success. Connect with Zach Phone number: 321-614-4302 Website: https://www.dentalomleadershipnetwork.com/ —------------- Visit our website: https://www.withwisdom.com/ Email: [email protected] You can also call us at: 314-648-2663 —--------------- Intro/Outro Music: Squawk of the Clown - Instrumental By: Tony Sopiano XXYGPVSTWSAOFFBM

Technology can streamline your dental practice, but it should never replace the human touch that builds trust and lasting relationships. In this episode, Ashley Bond and Savanah Carlson explore how innovation and empathy can work hand in hand to create a more connected, efficient, and fulfilling dental experience. From leadership lessons to the power of authentic communication, they uncover what it really takes to keep your team aligned, your patients cared for, and your practice thriving in a digital world. Connect with Savanah Carlson Email: [email protected] Website: https://maxassist.com/book-a-demo-savanah/ Visit our website: https://www.withwisdom.com/ Email: [email protected] You can also call us at: 314-648-2663 —--------------- Intro/Outro Music: Squawk of the Clown - Instrumental By: Tony Sopiano XXYGPVSTWSAOFFBM

Burnout in dentistry is more than just feeling tired — it’s that sense that no amount of rest will ever be enough. Ashley Bond knows this firsthand, from her time at the front desk to her experience in the dental chair. She shares the real stressors that wear teams down: endless insurance headaches, staff turnover, and even the little daily frustrations like printers breaking at the worst possible moment. In this episode, Ashley talks openly about how “hurry culture” and never-ending to-do lists keep dental teams stuck in survival mode. She highlights how the stress doesn’t just stay in the office – it spills over into life at home, team morale, and even the patient experience. Listeners will walk away with practical solutions, from simple breathing resets to smarter delegation and better systems. Ashley champions tools that cut administrative burdens so teams can focus on what they love most—caring for patients. The message is clear: burnout prevention isn’t just about self-care. It’s about reshaping workflows, creating a supportive culture, tracking the right numbers, and leaning on real human support. For any practice ready to reclaim peace, profit, and joy, this episode is packed with actionable guidance. Visit our website: https://www.withwisdom.com/ Email: [email protected] You can also call us at: 314-648-2663 —--------------- Intro/Outro Music: Squawk of the Clown - Instrumental By: Tony Sopiano XXYGPVSTWSAOFFBM

Clinical notes could be the reason your claims get denied. Here’s how to fix it. In this episode of A New Era of Dentistry, let’s dive into one of the most overlooked causes of delayed or denied dental insurance claims: incomplete or unclear clinical notes. You’ll learn why billing starts in the back office, not with the billing team, and how the entire dental team from assistants to providers can work together to improve documentation. Let's break down real-world examples, the shift from narratives to clinical notes, and how SOAP notes can simplify your process while protecting your revenue. Whether you're a dentist, office manager, or biller, this conversation will help you transform your notes into clean, payable claims. If this topic hits home, don’t miss our full webinar. We go deeper into the real reasons claims get denied (and it’s not just coding), how to shift your team's mindset, and what small changes can make the biggest impact. Access the full webinar here: https://www.withwisdom.com/resources/billing-begins-with-the-back-office Tired of claims getting denied? This guide breaks down exactly what to include in your clinical notes so they stand up to insurance scrutiny. You’ll learn what reviewers look for, how to avoid costly mistakes, and how to get your whole team aligned so you get paid faster, with fewer headaches. Click this link to get your “Clinical Notes Blueprint” https://www.withwisdom.com/resources/clinical-notes-blueprint

She’s cutting the middleman and rewriting how dental care works—Megan Lohman is making affordable dental a reality, not a privilege. In this powerful episode, Megan Lohman opens up about how she’s transforming the traditional dental landscape. As co-founder of Plan Forward, she’s created a model that removes the need for insurance, giving both patients and providers a cleaner, more transparent way to access dental care. Megan shares the origin story behind Plan Forward, revealing the frustrations that sparked her mission to create a better alternative. She explains how membership-based solutions are offering predictable, accessible, and truly affordable dental services to people across the country. Throughout the conversation, Megan highlights the broken reality of insurance-dependent systems and how practices are now reclaiming control of their own dental offerings. She emphasizes the importance of clarity, communication, and community in delivering excellent dental care, and how that vision is already changing lives. From practice profitability to patient satisfaction, her insights reveal a roadmap to sustainable, affordable dental success that doesn’t compromise on quality or integrity. Whether you're a clinic owner, provider, or someone searching for smarter dental care options, this episode brings inspiration and actionable ideas from someone truly shaking up the industry. Megan Lohman isn’t just imagining a new future—she’s building it. Connect with Megan: Facebook: https://www.facebook.com/teamplanforward LinkedIn: https://www.linkedin.com/company/teamplanforward/ YouTube: https://www.youtube.com/@planforward7526 Website: https://www.planforward.io/ Plan Forward is offering an exclusive limited-time promo for our listeners—now through April. Visit https://www.planforward.io/ and mention Wisdom to claim the deal and help your practice deliver truly affordable dental care.

Make your dental practice unforgettable - beyond just good clinical care. Discover how small yet meaningful gestures—like custom-engraved toothbrushes, perfectly timed gifts, and heartfelt patient interactions—can transform your practice’s word-of-mouth marketing. It’s not just about flashy promotions or gimmicks; real success comes from building trust and delivering genuine care at every level, from the practice owner to the entire team. When patients feel valued, they don’t just return—they become enthusiastic advocates for your practice, sharing their positive experiences with friends and family. Connect with Shawn Zajas at http://shawnzajas.com/ or email [email protected] to learn more about creating memorable patient experiences. You can also catch more insights on The Shawn Zajas Show podcast. For dental billing support and practice management solutions, reach out to Wisdom at [email protected]. Please don’t forget to subscribe. #DentalPatientExperience #PatientCareInDentistry #DentalMarketing #WordOfMouthMarketing #ImprovePatientSatisfaction #PersonalizedDentalCare #DentalRetentionStrategies #BuildPatientTrust #DentalPracticeManagement #PatientLoyalty #EnhanceDentalExperience #MemorablePatientCare #DentalBranding #GrowYourDentalPractice #BestDentalPractices

When a successful dentist discovered how to reduce his house payment to just $24.19 per month, it sparked a revolution in dental practice financial management. Now, Howard Polanski helps dentists transform their cash flow, achieving an average of $65,000 improvement in their first year alone. In this episode for dental professionals, Howard reveals his strategic approach to financial freedom, showing dentists how to escape the common trap of high profits on paper but empty bank accounts. Whether you're drowning in practice loans, struggling with student debt, or simply want to optimize your practice's financial health, this episode delivers actionable insights. Key Financial Strategies: Converting fixed debt payments into manageable cash flow Strategic use of lines of credit for practice management Bridging the gap between accounting profits and actual cash Breaking free from traditional banking constraints Connect with Howard Email: [email protected] Website: http://www.financiallyled.com/ Ebook: https://www.financiallyled.com/ebook Phone: 512 608 1020 Your CPA speaks the dialect of the IRS, but you live in the real world where cash flow is king." - Howard Polanski's practical approach to dental practice financial management could be the game-changer your practice needs. Do you need help improving your dental practice’s financial health? Contact us at [email protected]

Have you ever wondered how understanding metrics can revolutionize your dental practice and enhance patient care? In this enlightening episode, we sit down with Dr. Aditi Agarwal, the co-founder and Chief Growth Officer of Practice by Numbers. Dr. Agarwal shares her diverse experience within the dental industry, from starting at a young age to becoming an associate, solo practitioner, practice owner, and now a tech entrepreneur. She discusses the pivotal role of metrics in improving both the operational efficiency of dental practices and patient outcomes. Learn how Practice by Numbers provides indispensable tools for dentists to diagnose problems within their practices through comprehensive tracking of Key Performance Indicators (KPIs). Key Takeaways The Importance of Metrics: Dr. Agarwal explains how tracking KPIs can help dentists make informed decisions, plan for the future, and understand patient needs better. Empowering Your Team: Discover how delegating specific metrics to staff can boost their performance, keep them motivated, and reduce the administrative burden on dentists. Patient-Centric Approach: Learn how focusing on metrics related to patient care, such as treatment acceptance and hygiene recare, can significantly enhance patient satisfaction and treatment outcomes. Practical Advice for International Dentists: Valuable tips for internationally trained dentists looking to break into the U.S. dental market, including the importance of standing out through research, community outreach, and excellent grades. Connect with Dr. Aditi Website: https://www.practicenumbers.com/ Email: [email protected] Looking for more insights or have questions? Feel free to reach out to us at [email protected]. For more information, visit our website at www.withwisdom.com. We'd love to hear from you!

Are you ready to uncover the secrets that keep dental practices safe, compliant, and thriving in today's fast-paced world? In this episode of A New Era of Dentistry, we explore how digital tools and proper documentation can transform your practice. Discover strategies for handling OSHA requirements, tracking CE credits, and building systems that safeguard your team and patients. Key Takeaways: The top 5 compliance essentials for dental practices. How to implement a digital compliance system for seamless tracking. Why outsourcing isn’t a weakness—it’s a smart strategy. Tips for managing risk and staying prepared for audits and inspections. Don’t let compliance issues hold you back. Watch the full video to learn how to streamline your systems and focus on patient care. And don’t forget to hit Subscribe for more expert tips to elevate your dental practice! #Dentistry #DentalCare #DentalCompliance #OSHA #DentalOfficeManagement #DentalHygiene #DentalRiskManagement #DigitalToolsForDentists #DentalPracticeTips #DentalTraining #CECredits #DentalSafety #PatientCare #DentalInnovation #DentalTeamSuccess #DentalDocumentation #ComplianceMadeEasy #DentistTips #DentalAssistant #DentalOfficeTips #DentalPodcast #DentalBilling #DentalExperts #PracticeManagement #DentalEducation

Struggling with inefficiencies in your dental practice? Discover simple yet powerful strategies that utilize resources in Dentrix to streamline your daily operations, improve patient communication, and prevent financial headaches! In this episode, we dive into the four essential daily reports every dental office using Dentrix should master. From balancing day sheets to handling claims allocations and perfecting billing statements, we cover the most critical Dentrix reports that can make a difference in your workflow. Plus, hear expert insights on building trust with patients through transparency and communication, ensuring no account is overlooked. Key Takeaways: Why sending billing statements daily keeps patient accounts current and improves communication. How automating processes can save time and eliminate errors in your workflow. The importance of informing patients about pending claims and estimated balances to avoid surprises. How focusing on proactive management enhances trust and reduces long-term frustrations. Expert tips on leveraging Dentrix's reporting features to optimize your practice's financial health. Connect with Dayna Johnson Website: https://novonee.com/ Looking for more insights or have questions? Feel free to reach out to us at [email protected]. For more information, visit our website at www.withwisdom.com. We'd love to hear from you!

Is outsourcing the answer to creating a better front desk experience in dental offices? In this episode, Ashley Bond and Stephenie Neville dive into the pros and cons of outsourcing front desk tasks versus managing them in-house. Discover practical tips on preventing team burnout, streamlining billing, and providing a top-notch patient experience. Perfect for dental practice owners, and office managers looking for ways to improve efficiency and service! 📌 Subscribe to the channel for more insightful episodes and industry tips!

How can sobriety change the way we approach social and professional settings? In this episode of Wisdom, Ashley Bond talks with Laura Nelson, founder of Sober Life Rocks, about their experiences with sobriety and creating safe spaces for non-drinkers. They dive into 'Sober October,' inclusive events, and breaking the stigma around alcohol-free living. Don’t miss this insightful conversation about personal growth and community support. Connect with Laura: Website: https://soberliferocks.com/ Linkedin: https://www.linkedin.com/company/sober-life-rocks-professionals/ Looking for more insights or have questions? Feel free to reach out to us at [email protected]. For more information, visit our website at www.withwisdom.com. We'd love to hear from you!

How can integrating psychology reshape the future of dental practice management? Join us as we sit down with Jonathan Bonanno, CEO of Zia and PhD candidate, to dive into the power of psychological safety and empathetic leadership in transforming dental practices. This episode is packed with wisdom on leadership and practice improvement you won’t want to miss! Connect with Jonathan Email: [email protected] (recruiting/consulting) [email protected] (speaking), Website: https://talentbyzia.com/ Looking for more insights or have questions? Feel free to reach out to us at [email protected]. For more information, visit our website at www.withwisdom.com. We'd love to hear from you!

Host Ashley Bond of Wisdom and and guest JJ Littrell from Tuatara, a strategic finance agency for dentists, explore strategic financial insights for dental practices. The discussion emphasizes the nuanced consideration of hiring associates and the vital role of finance in enhancing business decisions and practice growth. Reach JJ and the Tuatara team at https://growwithtuatara.com/. Contact Ashley at [email protected], and learn more at withwisdom.com.

Tune in to explore the challenges dental practices face in maintaining a strong social media presence, especially during staffing shortages and time constraints. Dental practice marketing expert Rita Zamora of Connect 90 and dental billing expert Ashley Bond of Wisdom discuss the importance of consistent marketing, even during busy periods, and how social media can be used not only to attract new patients but also to engage the right audience and improve case acceptance. They also share insights on social media management, offering advice on posting frequency, responding to comments and direct messages, and creating effective content calendars to help practices maintain consistency. Connect with Rita at connect90.com. Connect with Wisdom at [email protected].

In this episode, Lynne Leggett, CEO of Victory Dental Management, shares her coaching approach to leadership in dental practices. She emphasizes the dentist's role as a coach, with the practice manager as an assistant coach, to build a strong team culture through clear boundaries and expectations. Lynne highlights how many practices struggle due to a lack of leadership focus, urging dentists to prioritize team building over numbers. For more information, contact Lynn at [email protected] or Wisdom at [email protected].

Teresa Duncan and Ashley Bond dive deep into the challenges and intricacies of managing a dental office. They discuss a wide range of topics, from empowering dental assistants to prioritizing tasks and leveraging modern technologies like artificial intelligence (AI) for efficiency. You can reach Teresa at https://www.odysseymgmt.com To schedule a discovery with Wisdom, copy/paste: bit.ly/44zkRQH Email Ashley and the Wisdom team at [email protected]

In this episode hosts Ashley Bond and Stephenie Neville dive deep into the realm of dental practice training with expert Brenda McNulty of DSO Facts. Together, they explore the critical role of Standard Operating Procedures (SOPs) and the steps necessary to ensure their effectiveness and implementation. Brenda offers a wealth of knowledge, experience, and actionable advice for dental practices aiming to enhance their operational efficiency and empathy. To contact Wisdom, go to bit.ly/44zkRQH, to reach Brenda, go to https://dsofacts.net/.

A listener shares their troubling experience with a new associate dentist. The office manager recounts observing questionable clinical skills and poor treatment of dental assistants, leading to conflict and distress. Despite raising concerns with the practice owners, the situation worsens, resulting in the office manager's resignation and the eventual firing of the problematic dentist. Discussion include handling clinical performance issues, conflict resolution, and the importance of direct communication and trust in the workplace. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. Submit stories here: https://forms.gle/1VMi6r2sj9LyRoqD8

In this episode, Dr. Dar Radfar (aka Dr. Rad) joins us to explore the critical role of sleep in overall health, emphasizing the severe consequences of untreated sleep apnea, such as increased cancer risk and reduced life expectancy. He discusses symptoms of sleep apnea and advocates for dentists to actively identify these signs. He also addresses why sleep issues are often under recognized in dentistry and highlights the need for increased awareness and education in the field. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. to reach Dr. Radfar, you can find him online at https://radseminar.com, as well as most social platforms. (see link in his site footer!)

Explore how the unique accounting setup of dental practices can lead to embezzlement risks. Many dentists, focused on patient care, may overlook warning signs like behavioral changes in staff or financial discrepancies. Learn practical tips to safeguard your practice and maintain financial integrity from expert David Harris, CEO of Prosperident. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. you can reach prosperident here: https://www.prosperident.com/

Miscommunications during patient transitions can lead to confusion and inefficiencies, but with the right strategies, your practice can run smoothly. In this episode, we delve into the essential process of patient handoffs from the clinical team to the admin team in a dental office, including role play! To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected].

Ever dealt with a coworker whose antics belong in a sitcom? You’re not alone! In this week’s Dental Drama spotlight, we're diving into the bizarre and often hilarious world of tumultuous team members. Ashley kicks things off with her unforgettable story of "The Sunbather". Steph shares a jaw-dropping tale of a doctor who had a rather unorthodox use for a dental scaler—hint: it involves his rear end. We know you've got your own office horror stories, and we want to hear them! Send us your wildest, weirdest, and wackiest dental drama stories anonymously. Whether it's about personal hygiene woes or just plain strange behavior, your stories might just make it to our next episode! To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. Submit stories here: https://forms.gle/1VMi6r2sj9LyRoqD8

Explore the growing issue of burnout in the dental industry. Burnout affects everyone from office managers to dentists, driven by staff shortages, excessive duties, and emotional stress. We discuss key causes like poor communication and the struggle of wearing too many hats.. Listen to practical tips and improve your practice’s well-being, and most importantly - your own. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected].

In this episode the hosts are joined by Dilaine Gloege, a certified expert in dental coding and a renowned dental speaker, author, and consultant from Tidewater Dental Consulting. The discussion focuses on the critical issue of inappropriate billing practices within dental offices. Dilaine explains the nuances and legal implications of misrepresenting who performed treatments. She emphasizes the importance of accurate documentation and reporting to avoid inappropriate billing, detailing how failure to do so can lead to serious consequences such as investigations by state dental boards. The episode also touches on the challenges dental offices face when billing out-of-network and the crucial need for staff to effectively communicate these matters with patients. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. You can reach Dilaine at tidewaterdentalconstulting.com.

Join us for a deep dive into the essentials of Clean Claims submission in dental insurance billing. We discuss why accurate patient and insurance demographics are critical and emphasize the importance of attaching the right documents. Learn how to avoid common pitfalls, and avoid claim rejections. Listen for practical tips on streamlining your claims process to ensure timely payments and smooth dental office operations. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected].

This episode explores a case of embezzlement in a dental office in Indiana, where a mother and daughter allegedly stole over $50,000 by convincing patients to pay in cash, which they pocketed instead of depositing. The hosts discuss the financial and operational impact of such crimes on dental practices and stress the importance of vigilance in financial management and regular audits. Drawing on personal experiences, insights regarding how to prevent embezzlement are offered. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. Submit stories here: https://forms.gle/1VMi6r2sj9LyRoqD8

In this episode of a New Era Of Dentistry, hosts Ashley Bond and Stephenie Neville delve into the crucial topic of avoiding improper dental insurance billing. They discuss the importance of accurate record-keeping, understanding EOBs, and having billing experts in your practice. They highlight common examples of improper billing, such as listing the wrong provider on claim forms, altering service dates, and unreported patient discounts. The hosts stress the importance of following insurance rules and regulations, and hiring credentialing and billing specialists. Listen to learn how to safeguard your practice from the serious consequences of billing mistakes. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. Free Dental Billing Downloads: https://bit.ly/4cebBnL

In this episode of "A New Era of Dentistry," the hosts interview Shelley DeGroff, CEO of PPO Advisors, about the complexities of credentialing in dental practices. Shelley explains what umbrella companies are and their role in expanding network reach for insurance providers by serving as third-party administrators. She delves into the pros and cons of using umbrella companies versus direct contracts with insurance providers, highlighting that the choice depends on a practice's specific needs and goals. The discussion also covers the implications of mergers, like the recent Guardian and MetLife merger, and how these affect credentialing and fee schedules. Shelley emphasizes the importance of understanding these networks, regularly reviewing EOBs (Explanation of Benefits), and staying updated on changes to prevent unexpected impacts on billing and reimbursements. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected].

In this episode, Ashley Bond and Stephenie Neville dive into the crucial topic of preventing surprise dental bills, emphasizing the importance of thorough insurance breakdowns. She shares real-life examples, such as a patient named "John," who faced unexpected costs due to an overlooked waiting period for crowns, highlighting how such surprises can erode patient trust and result in negative reviews. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected].

Join hosts Ashley Bond and Stephanie Neville as they delve into a gripping story shared by a dental office manager. Amid the daily challenges of dental practice, what happens when personal affairs spill over into professional life? This episode unpacks the emotional confrontation between a doctor’s wife and a hygienist, revealed through an anonymous tip, and its impact on the team. Tune in as we explore the boundaries of professional discretion and the personal toll of office drama. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected]. Submit stories here: https://forms.gle/1VMi6r2sj9LyRoqD8

Dive into the evolving world of dental billing with hosts Ashley Bond and Stephenie Neville. Discover how Ashley's journey led to the creation of Bond Dental Billing and her partnership with Wisdom, aimed at transforming dental practices with innovative solutions. To get in touch with wisdom go to withwisdom.com, or here: bit.ly/44zkRQH. Email us at [email protected].

Welcome to "A New Era of Dentistry" with hosts Ashley Bond and Stephanie Neville. This podcast supports dental professionals through expert insights and practical advice. Rotating episode focal points include: -Discuss current trends in dentistry, "Hot Topics" - Review of dramatic experiences in the dental practice via news articles, listener submitted stories, and personal experience , "Dental Drama" -Insights from dental industry experts, as guest speakers, "Guest Speaker" -Deep dive into dental practice systems for better patient care, "Deep Content" Follow Us! Stay updated and connected by following us on social media. Facebook: www.facebook.com/wisdom-dentalbilling Instagram: www.instagram.com/wisdom_dentalbilling Youtube: www.youtube.com/@wisdomdentalbilling Subscribe to our podcast on major platforms and visit our website at www.withwisdom.com for more resources. Reach out to us at [email protected]