AV/IT Amplifier

In this episode of The AV/IT Amplifier Podcast, Ryan Gray sits down with Zach Moss, Project Manager in the IT department at Yavapai College, during a live recording at the Arizona Community College Technical Conference in Tucson, Arizona. Zach talks about what project management actually means inside higher education IT, where the work can stretch from campus remodel conversations to ERP replacement, portal launches, vendor coordination, and the daily challenge of keeping complex work moving across teams. The conversation quickly moves beyond timelines and task lists into the reality of leading projects when the technical answers live with subject matter experts, the stakeholders all have different needs, and the role often becomes less about having every answer and more about knowing how to remove the next barrier.Ryan and Zach also dig into transparency, ambiguity, risk tolerance, and the emotional intelligence required to manage technology projects without turning every issue into a crisis. Zach explains how taking good notes, focusing on the problem directly in front of him, building enough runway for timelines to shift, and meeting people where they are helps him keep work moving even when plans change. The episode closes with a wider conversation about accountability, trust, celebrating wins, choosing the right people for the work, and why successful project management in higher education often comes down to taking something that does not exist yet and bringing it together for students, faculty, and staff.Topics DiscussedRecording live at the Arizona Community College Technical Conference in TucsonZach Moss’s role as Project Manager in the IT department at Yavapai CollegeWhy project management looks different depending on the projectBuilding a project management role when the position is new to the departmentCoordinating work across ERP, portal, campus, and IT projectsLeading projects when the subject matter experts know the technical detailsRemoving blockers without personally knowing every system or acronymLiving in a constant state of emergency without treating every problem as a crisisTaking good notes and focusing on the problem directly in front of youKnowing when something is a Thursday problem instead of a Tuesday problemCreating enough runway so timelines can shift without panicThe difference between real imperatives and invented urgencyRecalibrating expectations when plans, features, or deadlines changeUsing transparency to build trust with teams and executive stakeholdersThe “you know everything I know” approach to project communicationWorking through forever projects and vendor implementation challengesWhitewater rapids as a metaphor for constant technology changeBuilding the right project team with the right ownershipMeeting people where they are in communication and work styleDefining project management as taking a scope or goal and bringing it togetherConnect with Zachhttps://www.linkedin.com/in/zach-moss-mba-pmp-4732b1290https://www.yc.eduConnect with Ryanhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

In this one off InfoComm 2026 episode, the tables turn as Laura and Rebecca from Igloo Vision take over the microphones and interview Ryan Gray for a change. What starts as a lighthearted booth conversation quickly turns into a surprisingly honest discussion about recognition, community leadership, HETMA’s future, the pressure of being seen by others, and why the best technology is often the kind instructors never have to think about.Ryan talks about winning AV Professional of the Year, the importance of working yourself out of a job, and why HETMA’s future depends on shared ownership beyond its original leaders. The conversation also dives into student centered classroom technology, including beamforming microphones, automated camera systems, capture workflows, and the role of AI in helping students translate class experiences into learning that fits their lives. Also, somehow, HETMA becomes cucumber lime electrolyte water and Ryan becomes “Persistence Man.”Topics DiscussedRyan being interviewed instead of hostingThe HETMA podcast takeover from InfoComm 2026Laura and Rebecca from Igloo Vision turning the tablesRyan’s role at Yavapai CollegeRyan’s role with Higher Ed AV MediaReceiving the AV Professional of the Year awardThe challenge of accepting recognitionWorking yourself out of a jobBuilding teams that create opportunities for othersHelping work outlive the person who started itHETMA as a volunteer driven organizationThe early growth of HETMA during the COVID eraShared ownership as the future of HETMABringing new leaders into the communityHETMA’s presence at ISE and international growthThe importance of education led community buildingHow higher education AV may translate differently outside the United StatesBalancing structure and substance in a growing organizationTechnology that supports teaching without getting in the wayDesigning AV systems around the student experienceBeamforming microphones in learning spacesShure ceiling microphone systemsAutomated camera systems and Huddly CrewLecture capture and recorded classroom experiencesAI searchable class contentSupporting working adults, parents, and students with complicated livesMatching teaching styles to student learning needsThe value of technology that feels automatic to instructorsConnect with Laura Millshttps://uk.linkedin.com/in/laurakellymillshttps://www.igloovision.comConnect with Rebecca Wadehttps://www.linkedin.com/in/rebecca-wade-979094154https://www.igloovision.comConnect with Ryanhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

This week on the AV/IT Amplifier, Ryan continues the conversation with Philipp Gude of GUDE Systems, moving beyond the product conversation and into the people, personality, and philosophy behind the company. The episode starts with the most important technical matter of all: how exactly Americans are supposed to pronounce “Gude,” why “good” works just fine, and how quickly a strong product name can become a full episode worth of puns.From there, Ryan and Philipp get into the energy of InfoComm, what it means to make a traditionally dry category like power management feel engaging, and why smart power is more than just something sitting in the bottom of a rack. Philipp talks about working in a family company, his path through engineering, IT, and sales, the pride and responsibility of having his name on every product, and why his confidence in GUDE comes not just from the engineering team, but from the feedback he hears every day from customers. The conversation also wanders, in the best possible way, through Cologne, German beer, factory tours, grilled salami and gouda sandwiches, the future film Mr. Strom, and the value of creating enough trust that people will tell you the truth.Topics discussedThe difference between saying GUDE in German and saying “good” for English speaking customers.How GUDE’s slogan, “good, great, GUDE,” turns the company name into a natural brand advantage.The danger and delight of making too many power management puns.Why AV and IT people often build big public systems while personally preferring to stay in the background.Philipp’s answer to whether he is an introvert or an extrovert: both, depending on role and day.InfoComm as an exhausting but energizing week for people who thrive on connection.Making power management feel more engaging without losing sight of how serious and important it is.Philipp’s unexpected path into the family business after work in chemical industry, IT, engineering, and technical sales.What it feels like to sell a product that literally carries your family name.Why Philipp says his confidence in GUDE comes from customer feedback as much as from knowing the engineering team.GUDE’s firmware being built from scratch and the value of knowing what is actually inside the product.Cologne, the Cologne Cathedral, German beer, and why ordering “a beer” may be the right move in Germany.The imagined movie of Philipp’s life: Mr. Power, or better, Mr. Strom.The best sandwich question, answered with grilled salami and gouda.The importance of blunt, honest feedback from customers, colleagues, and team members.How assumptions about family businesses can miss the real story of how someone started.Where to connect with Philipp and GUDE Systems.InfoComm booth details and HETMA member show floor tours.Connect with Philipp Gudehttps://www.linkedin.com/in/philipp-gude-pdu/https://gude-systems.comConnect with Ryanhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

In this episode of The AV/IT Amplifier Podcast, Ryan Gray sits down with Philipp Gude of GUDE Systems during the final run up to InfoComm 2026. Philipp shares the story of GUDE as a family company, founded by his father more than 35 years ago, and explains how that structure shapes the company’s approach to decision making, long term investment, and customer relationships. The conversation quickly moves beyond power distribution as a product category and into the operational realities of higher education AV, where reliability, remote rebooting, standardization, and human support all become part of the same equation. GUDE will exhibit at InfoComm 2026 in Las Vegas at booth C1706, where the company plans to showcase smart IP power solutions for AV and IT infrastructures.    Ryan and Philipp also talk about the reputational nature of the AV industry, the value of HETMA Approved testing, and why feedback from actual higher education colleagues often matters more than a logo, spec sheet, or certification alone. Philipp previews smaller NEMA 5 15 PDUs, smart UPS products, vertical PDUs, remote reboot tools, open REST API support, plug and play drivers for platforms like Crestron, Q SYS, and Extron, and self healing watchdog functionality. The episode closes with a wider conversation about GUDE’s global reach, German manufacturing, US availability, international power standards, and how HETMA can build European presence by partnering with existing regional communities rather than trying to force a duplicate model into a place where strong networks already exist.Topics DiscussedInfoComm 2026 preparation and why the show matters to the AV industryPhilipp Gude’s role with GUDE SystemsGUDE as a family company founded more than 35 years agoSmart PDUs, power management, and power protection for AV environmentsWhy family company decision making can move faster than large corporate processesPeople first supplier relationships and the importance of access to real humansThe reputational nature of the AV industryHETMA Approved testing and real campus feedbackReliability, remote rebooting, and reducing unnecessary campus truck rollsInfoComm previews including compact NEMA 5 15 PDUs, smart UPS products, and vertical PDUsCampus standardization and AV systems becoming more like enterprise IT deploymentsOpen REST API support and integration with control and monitoring platformsSelf healing watchdog functionality and reducing trouble tickets before users notice issuesWorking across 120 volt and 230 volt power environmentsGUDE’s US presence, US stock, and NEMA 5 15 and NEMA 5 20 productsHETMA’s European growth opportunitiesPartnering with existing higher education technology organizationsUsing university case studies and presentations to create value across regionsThe human side of AV technology partnershipsThe upcoming deeper dive into GUDE gear and InfoComm coveragePhilipp's Post as discussed:https://www.linkedin.com/posts/philipp-gude-pdu_proav-avtweeps-activity-7463223348601290752-ni3nConnect with Philipp Gudehttps://www.linkedin.com/in/philipp-gude-pdu/https://gude-systems.comConnect with Ryanhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Chris Kelly returns to The AV/IT Amplifier Podcast for week two with Ryan Gray, and the conversation picks up right where the first one left off: part Higher Ed AV Media strategy, part neurodivergent team therapy session, part comedy riff about baldness, gifts, and why some people should absolutely not be forced to sing an improvised jingle on command. Chris, Senior IT Support Specialist at Creighton University, HETMA Advisory Board Chair, and Managing Editor for Higher Ed AV Media, talks about his role supporting volunteer contributors, helping build consistency, and creating a structure that encourages people rather than making creative work feel like punishment. Ryan and Chris also get into the very real tension between spontaneity and planning, and why authentic collaboration often works best when people are not wired the same way.The conversation moves from HETMA and Higher Ed AV Media into broader reflections on workplace communication, neurodivergence, podcasting, and the vulnerability behind even simple questions like asking someone how they are doing. Along the way, Chris explains his state high point hiking project, Ryan tries to force a Higher Ed AV Media jingle into existence, and the two land on one of the great philosophical questions of our time: what separates someone who is authentically bald from someone who is merely playing bald? By the end, Chris revisits his previous sign off and updates it into something that fits both his own work and the larger HETMA community: “Stay curious and get connected.”Topics DiscussedChris Kelly’s role as Managing Editor for Higher Ed AV MediaSupporting volunteer contributors without making deadlines feel punitiveNeurodivergence, procrastination, planning, and creative workHow Ryan and Chris’s different working styles complement each otherBuilding teams around difference rather than samenessCamera gestures, Zoom delay, and the lived reality of using classroom technologyThe possibility of a Higher Ed AV Media jingleChris’s state high point bucket list and upcoming Arizona visitGift giving, social expectations, and practical decision makingBaldness, authenticity, and Chris’s updated catchphrase: “Stay curious and get connected”Connect with Chris [email protected]@hetma.orgLinkedIn: https://www.linkedin.com/in/chris-kelly-272155122/Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] LinksHigher Ed AV Media: https://www.higheredav.comHETMA: https://www.hetma.orgHETMA Community: https://community.hetma.orgHETMA Roadshow at Creighton: https://www.eventbrite.com/e/omaha-roadshow-at-creighton-university-tickets-1602948595399?aff=ebdssbdestsearchVoiceover by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Chris Kelly returns to The AV/IT Amplifier Podcast for a conversation about media, volunteerism, accessibility, and what it means to help amplify voices across the higher education AV community. Chris, Senior IT Support Specialist at Creighton University, HETMA Advisory Board Chair, and newly announced Managing Editor for Higher Ed AV Media, talks with host Ryan Gray about how his deep engagement with higher ed AV content eventually turned into a larger role helping shape, edit, and support the platform itself.This episode is also a behind-the-scenes look at what it takes to keep a volunteer-driven media ecosystem alive. Ryan and Chris talk about the difference between polished corporate media and authentic peer-to-peer storytelling, the importance of making content creation less intimidating, and the many ways people can contribute without needing to be a professional writer, podcaster, or media personality. From accessibility and DEI to event recaps, campus profiles, content intake forms, and the search for a clear Higher Ed AV Media tagline, the conversation is ultimately an invitation for more people to step in, share what they know, and help tell the stories of the community.Topics Discussed• Chris Kelly returning as a standalone guest on The AV/IT Amplifier Podcast• Chris’s role as Managing Editor for Higher Ed AV Media• His claim to having consumed nearly the full Higher Ed AV Media podcast catalog• The value of being a voracious listener and reader before helping shape content• Why accessibility helped pull Chris deeper into the media side of the work• How volunteer organizations create opportunities for people who step forward• Ways people can contribute without needing to be the face of a podcast or article• The difference between authentic peer content and polished corporate media• Why Higher Ed AV Media needs a clear slogan or tagline• Chris’s Empowered by Design column and the challenge of writing regularlyConnect with [email protected]@higheredav.comCreighton UniversityHETMA Advisory Board ChairManaging Editor, Higher Ed AV MediaConnect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] LinksHigher Ed AV Media: https://www.higheredav.comHETMA: https://www.hetma.orgHETMA Community: https://community.hetma.orgVoiceover by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Mike McHugh is back for Part 2, and this half of the conversation opens up into something bigger than a technical discussion. Ryan and Mike talk about what it really takes to stay current in a field that never stops moving, from relying on trusted partners and professional communities to making room, when possible, for demos, articles, and the constant work of learning. They also dig into AV over IP, not as a buzzword or blanket answer, but as one tool among many that has to be weighed against cost, scale, reliability, and the real needs of a particular space.From there, the episode shifts into another side of Mike’s work that says a lot about who he is. In addition to his role in ITS media at Goshen University, he has spent years teaching first year students in courses centered on identity, community, career, and calling. That teaching experience has given him a different kind of credibility when talking with faculty and administrators about learning spaces, and it also reveals the throughline in Mike’s approach to the job: thoughtful service, lived experience, and a willingness to keep growing. The conversation closes with a glimpse into an upcoming May term in Maui, where Mike will lead students in a recovery focused learning experience connected to rebuilding efforts in Lahaina.Topics DiscussedHow Mike stays current as technology, standards, and expectations keep changingThe value of trusted integrators, dealers, webinars, forums, and professional organizationsWhy carved out time for professional learning is hard to protectHow Goshen University is thinking about AV over IP on a room by room basisWhy “future proofing” often turns out to be more like “future delaying”The difference between how spaces are imagined in design meetings and how they are actually usedWhy relationships and institutional trust matter so much in design and renovation workMike’s role teaching first year students in Goshen’s required core curriculumHow teaching has strengthened his credibility with faculty and administratorsMike’s upcoming May term in Maui tied to disaster recovery work in LahainaConnect with MikeLinkedIn: https://www.linkedin.com/in/mikecsm/Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

In Episode 133 of AV/IT Amplifier, Ryan Gray talks with Mike McHugh of Goshen College about what it means to build a career, and a legacy, at a small institution where everybody knows everybody and the work is always personal. Mike shares what it has been like to spend more than two decades at a 900 student college in northern Indiana, doing everything from classroom technology support and system design to campus events, athletic streaming, video, and recording. The conversation gets at something a lot of higher ed AV people will recognize right away: when the school is small, the team is small, and the mission is clear, the job becomes a constant balancing act between capacity, creativity, relationships, and service.What makes this episode especially strong is how naturally it moves between practical AV work and the deeper human side of the profession. Mike talks about revisiting systems he built decades earlier, realizing that the “future somebody” who has to deal with those decisions might just be him. He reflects on community, consistency, and stepping into new ways of contributing, from running for leadership in ETC to helping bring stability and follow through to The AV Life. This is a conversation about institutional memory, saying yes when students are at the center of the ask, and what it looks like to keep showing up for the long haul.Topics DiscussedWorking in higher ed AV at a small private collegeWearing multiple hats across classrooms, events, athletics, and mediaHow small campus culture changes the way AV work gets doneThe upside and pressure of being known across an institutionRevisiting and replacing systems you built years earlierThe difference between building for “future somebody” and building for “future Mike”Finding professional community through ETC, HETMA, and Higher Ed AV MediaMoving from membership to leadership in professional organizationsWhat consistency and follow through mean in media and podcast productionHow behind the scenes contributions create visible resultsConnect with MikeLinkedInhttps://www.linkedin.com/in/mikecsm/Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Recorded live as the Friday keynote on Day 3 of the HETMA Virtual Conference, this AV/IT Amplifier crosspost pulls a fast moving hybrid conversation from sister show HETMA Presents, combining #Roadto10K and This Month in Higher Ed AV into one session.Host Ryan Gray is joined by Britt Yenser, Tim Van Woeart, and Gina Sansivero to unpack the month’s community theme, Time to Level Up, and get specific about what leveling up actually looks like in real careers, real teams, and real life. The first half is personal and practical: leadership shifts, classroom design growth, mentoring, self awareness about learning styles, and the uncomfortable reality that documentation and continuity can feel emotional because it forces us to admit we will not be in the role forever.The second half pivots into a timely industry conversation sparked by a UK trade piece that framed education AV spend as wasteful and trend driven, followed by an AVWeek discussion and a HETMA board response op ed. The panel digs into why the framing landed as dismissive, why collapsing K 12 and higher ed into one story produces bad conclusions, and why higher ed AV decisions are shaped by governance, accessibility, security, procurement, and lifecycle realities, not shiny object chasing.    Articles Discussed:Original article: https://www.avinteractive.com/news/systems-design-integration/are-educational-institutions-wasting-their-money-on-av-14-01-2026/Discussion on AVWeek: https://www.youtube.com/watch?v=-FLQnVhkwlAHETMA response op ed: https://www.avnation.tv/2026/02/04/oped-higher-ed-is-not-wasting-money-on-av-but-we-are-tired-of-being-talked-down-to/Join the conversation at community.hetma.orgHost: Ryan GrayLinkedIn: https://www.linkedin.com/in/ryanagray/Panel:Britt YenserLinkedIn: https://www.linkedin.com/in/britt-yenser/Tim Van WoeartLinkedIn: https://www.linkedin.com/in/tim-van-woeart-cts-45416826/Gina SansiveroLinkedIn: https://www.linkedin.com/in/gina-sansivero/This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for new content every day.

Ryan is back on the ISE 2026 show floor for Part 2 with Tom Segers, an AV professional supporting Thomas More University of Applied Sciences in Belgium across multiple campuses. Tom shares what it looks like when a hobby becomes a career, and why being detail minded is not just a personality trait, it is survival in higher ed AV.From WhatsApp culture in Europe to the very real complexity of LED walls, 4K workflows, and teacher friendly BYOD realities, this episode stays practical and human. It ends on a simple truth that will feel familiar to anyone in our line of work: if nobody is calling, that might be the best news you get all week.Topics DiscussedSupporting seven campuses with a small AV teamWhen your hobby becomes your jobThe value and downside of being detail mindedCommunication habits and coordination in EuropeWhatsApp as an operational tool at eventsWhat it really takes to make an LED wall succeed in teaching spacesPower, input, and workflow surprises with LED deploymentsThe gap between BYOD policy and BYOD realityDuplicate vs extend mode issues in real classroomsWhy lack of complaints can be a success metric in AVConnect with Tom Segers:LinkedIn: https://www.linkedin.com/in/tom-segers-19b89676/Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Recorded live at the HETMA booth on the show floor of ISE 2026, Ryan sits down with Belgium based higher ed AV leader Tom Segers from Thomas More University of Applied Sciences. They talk about what it looks like to support AV at scale with a tiny central team across multiple campuses, and why global community matters when higher education needs a louder voice in an industry that often defaults to corporate assumptions. Tom also shares a Europe specific lens that will feel immediately relevant to US listeners: multilingual collaboration, privacy expectations for students on camera, and why audio quality becomes the make or break layer in hybrid learning. The conversation lands on the practical reality we all live in, construction timelines and technology timelines never line up, so staying connected and learning from peers is not a nice to have, it is survival. Topics Discussed• Running AV services for 20,000 students with a three person expert team• Multi campus support challenges, travel time, local support structures• Finding HETMA through EDUCAUSE connections and building community infrastructure• Why higher ed needs collective leverage with manufacturers• English as the shared language at global AV events• Talking to R and D on the show floor, why it matters more than sales conversations• Hybrid and connected classroom momentum since the pandemic• Student privacy expectations in Europe and what that changes operationally• Audio as the most important, most expensive layer in hybrid rooms• Funding models and lifecycle planning for refresh and replacementConnect with Tom SegersLinkedIn: https://www.linkedin.com/in/tom-segers-19b89676/ Thomas More: https://thomasmore.be/en Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Isaac Abbs returns for week two and the conversation leans hard into the human side of senior leadership: how an introvert survives a job that demands constant presence, how you build buy in like a coach building a locker room, and how you create real moments of recognition when your team is the one taking the calls and absorbing the heat. Along the way, Isaac shares what he has learned about getting comfortable being uncomfortable, why delivery matters more than content when you are on stage, and why storytelling is the skill that makes the message land. It is also a Tucson flavored episode in the best way: Isaac’s path from California to Maine to the University of Arizona, a love letter to Fourth Avenue, and an extremely specific answer to the best sandwich question that will make every Tucson listener nod instantly. The wrap up lands with a leadership gut punch that comes up again and again on this show: the question people almost never ask leaders, even though it might be the one that matters most. Topics DiscussedIntroversion in extroverted leadership roles, and building the muscle to show up anyway Practice as the real unlock for public speaking and high visibility leadership Coaching mindset in IT leadership: vision, mission, trust, and buy in Defining wins in IT when the impact is often on everyone else, not you Creating intentional celebration rhythms: strategic plan reviews, win stories, and acknowledging the grind Customer service as a frontline reality, and why recognition needs to be specific and frequent Changing perspective on AI: from caution to strategic momentum, and the risk of falling behind Tucson culture check: Fourth Avenue, Bison Witches, and the U of A tournament memory lane The underrated power of storytelling in leadership communication The question leaders wish people asked more often: How are you doing, and meaning itConnect with Isaac AbbsLinkedIn: https://www.linkedin.com/in/isaac-abbsConnect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Ryan Gray is joined by Isaac Abbs, Chief Information Officer at Pima Community College in Tucson, Arizona. Isaac walks through what the CIO role really demands in higher ed—leadership, clarity, and the ability to solve problems at a level that changes outcomes for the institution. He reflects on his career path (public sector to higher ed and back), why the CIO role appealed to him early, and what it means to lead technology in a way that helps people get somewhere they didn’t think was possible.From there, the conversation gets practical: the modern CIO job as a “people business,” the need for visibility and relentless communication, and how trust is built through responsiveness and relationships. They also dig into AV strategy and room experience—right-sizing classroom tech, avoiding “technology for technology’s sake,” and pushing for spaces that don’t require a manual. Zoom Rooms, simpler conference room experiences, and AV-over-IP as a path toward consistency and usability all come up as part of Isaac’s roadmap for making the experience smoother for faculty and staff.Topics DiscussedWhat Pima Community College looks like (scale, campuses, student profile)Why Isaac aimed for the CIO role earlyCareer “boomerang” moves and returning with broader perspectiveWhat the CIO role actually is day-to-day (and what people misunderstand)Balancing executive demands with family life and burnout riskCIO leadership as “people-first,” not tech-firstBeing visible to earn a seat at decision tablesCommunication as strategy: transparency, newsletters, responsiveness“Easy button” room expectations and right-sizing classroom techZoom Rooms + AV-over-IP as simplification and standardization leversConnect with Isaac AbbsLinkedIn: https://www.linkedin.com/in/isaac-abbsConnect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Week two with Thomas goes deeper into the inner mechanics of growth: how confidence gets built (and rebuilt) in real time, how “needing people” can be both a strength and a signal, and what it looks like to stop outsourcing your own decisions. Ryan and Thomas talk candidly about learning to move forward without requiring constant external reassurance—and how that shift changes the way you show up in work and life.The conversation also hits the human layer underneath the job titles: believing there’s good in the world, the cost of giving too much without replenishing yourself, and the kind of question people rarely ask—because it requires them to actually be ready for the answer. Along the way: a great metaphor about “overflow vs. emptying your cup,” mentorship, ITSM curiosity, and a surprisingly specific Subway order.Topics DiscussedIntrovert vs. extrovert energy (and what happens when you’re alone too long)How Thomas is building confidence in decisions under stress“What are you waiting for?” — self-talk and external validationWhether people are fundamentally good (and how to live that belief)Protecting yourself from over-giving: overflow vs. depletionEnvy vs. material jealousy: wanting traits, not stuffWhat strong leaders actually have (spoiler: not all the answers)ITSM learning: tools, automation, and simplifying messy processesThe question people should ask more often: “How are you… really?”How to connect with Thomas + his sign-off phraseConnect with ThomasEmail – [email protected] – https://www.linkedin.com/in/thomas-eastlack/Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

After a stretch of inconsistency, Ryan kicks off 2026 with a simple promise: the show is back, and the conversations are the fuel. In this in-person episode, he sits down with Thomas Eastlack, a familiar face at Yavapai College who recently moved from the IT service desk into a newly created role supporting HR technology.Thomas unpacks the shift from reactive “break/fix” work to proactive systems thinking—ticketing workflows, website iteration cycles, chatbot training, and the early push toward cloud-first habits. But the heart of the conversation is service: empathy, trust, and the mindset that keeps support work human even when the calls are repetitive. It’s also a candid look at imposter feelings, decision-making pressure, and what it means to grow into being “the expert” while staying grounded in who you are.Topics DiscussedMoving from service desk technician to HR IT lead analystReactive support vs proactive process and systems improvementLaunching an HR ticketing system for routing, automation, and accountabilityWebsite refresh realities: iterations, stakeholders, and “meeting in the middle”Training and maintaining a website chatbot and early AI exposureShifting departments while staying collaborative with central ITEmpathy as a practical support skill (tone, language, and de-escalation)Avoiding burnout and jadedness when the same problems repeatHiring for attitude and service mindset over day-one operational knowledgeGrowth, purpose, and why Yavapai College is a place people stayConnect with ThomasEmail – [email protected] – https://www.linkedin.com/in/thomas-eastlack/Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

We close out 2025 with a listen back to some of our favorite guests this year and their answers to the questions they wish to be asked.Stay tuned for new episodes of The AV/IT Amplifier Podcast in 2026!Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Recorded on-site in Austin, this cross-conversation episode (in partnership with RTM Business Group’s Inside Innovation) brings together fast takes from the Fall Higher Education CIO Congress. We open with RTM’s Mica Spanos on how listening to practitioners—and getting them into the same room—drives a program that’s useful in a world that never quite calms down. Cole McFarren (University of Arizona Global Campus) shares the online-only perspective: the surprising value of “out-of-scope” sessions and the energy that comes from meeting peers face-to-face.Then Scott Smith (Director of Digital & Instructional Innovation) talks about blending IT with pedagogy, why “ready for prime time” matters, and the power of making technologists sit in classes (and instructional folks shadow techs). Dr. Angela Camaille (Delgado Community College) dives into professional development, authenticity, and the leadership strength of saying “I don’t know.” We close with Jess Awtrey  (SVP, Boodleox) on AI infrastructure built for higher ed, governance in the “wild-west” phase, and Coach Mode as scaffolding for AI literacy.Topics DiscussedWhy smaller, selective convenings (like RTM) produce higher-signal conversationsProgramming by listening: building agendas around real campus problemsOnline-only realities: what transfers (and what doesn’t) from brick-and-mortar“Ready for prime time”: how one failed demo collapses adoptionCross-shadowing: tech staff in classrooms, instructional staff with techniciansProfessional development as table stakes, not a nice-to-haveAuthentic leadership: psychological safety and the value of “I don’t know”Community college lens: pedagogy for everyone, not just the already-preparedAI infrastructure vs. a single tool: governance, privacy, equitable accessCoach Mode and AI literacy: meeting users where they are and leveling them up• Mica Spanos — LinkedIn:https://www.linkedin.com/in/mica-spanos-b980a81b0/• Cole McFarrin — LinkedIn: https://www.linkedin.com/in/cole-mcfarren-7913b074/• Scott Smith LinkedIn: https://www.linkedin.com/in/scottssmith/• Dr. Angela Camaille— LinkedIn: https://www.linkedin.com/in/angela-camaille-6823969a/• Jess Awtrey  LinkedIn: https://www.linkedin.com/in/jess-awtrey-4ba9a95/Connect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

Sometimes leadership doesn’t begin with a grand vision—it begins with a text. In this introspective Gray Matter Moment, Ryan Gray records from the shores of Puerto Peñasco during his family’s annual October trip and reflects on a recent experience that brought personal vulnerability into the spotlight. He had been invited to co-lead a session at Yavapai College’s “Students of Leadership” retreat, an intensive three-day mountaintop experience for emerging student leaders. The theme? The phoenix.What unfolded was a powerful exploration of the relationships that shape a leader’s story—those closest to you in your venture, and the larger network that comprises your odyssey. Feeling the weight of proving the concept, Ryan sent a late-night video request to his own leadership network, asking if they would say, simply, “I’m part of Ryan’s Leadership Odyssey.” The overwhelming response became a video that turned a presentation into a shared affirmation—and a retreat highlight.This episode walks listeners through that experience, offering a reminder: the people you surround yourself with define your trajectory. Leadership isn’t solitary—it’s a journey guided by others.Topics DiscussedRecording from the Sea of Cortez during a family tripBroken wrist update and life-work balanceIntroduction to the Yavapai College “Students of Leadership” programPreparing (and co-presenting) a leadership session with Dean Stacey HiltonThe symbolism of the phoenix, and collective nouns: venture and odysseyHow venture reflects your close-knit leadership circleHow odyssey represents the broader network that shapes your journeyThe last-minute decision to text Ryan’s own leadership networkDozens of affirming video replies and their emotional impactShowing students the power of curating your leadership odysseyConnect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

BC Hatchett returns for week two with a laid-back, life-and-leadership conversation that ranges from higher-ed purpose to… blacksmithing. We kick off with Halloween costumes (the Dude abides), detour through first jobs and Louisville summers on a greenskeeping cart, and land on why twenty years at Vanderbilt still feels mission-right. BC talks candidly about what keeps him in higher ed: watching students arrive, grow, and cross the stage — and the joy of playing even a small role in that arc.From alternate careers (blacksmith or welder) to travel dreams (three months of go-where-the-dart-lands), BC keeps it human and funny. We geek out on Fallout 4 as a brain-cooler, swap Lebowski quotes, and close on BC’s signature sign-off. If you needed a reminder that community, craft, and curiosity still matter in our work — this one’s it.Topics DiscussedDream “money-no-object” Halloween costume (movie-accurate Big Lebowski Dude)Why Lebowski hits at a “slice-of-life” level; favorite quotes for any situationFirst job: golf-course greenskeeping; Louisville roots; $2.15/hour and all the golf you can playTwenty years at Vanderbilt: why higher ed’s mission still winsAlternate-universe careers: blacksmith or welder; satisfaction of tangible buildsTravel snafus and rituals en route to ISE; the “watch-the-plane-turn-around” storyPride without boasting: how HETMA grew up — and why it matters“Heaven question” à la Inside the Actors Studio: BC’s perfect greeting at the gatesSmall mindset flips: deciding eggs aren’t gross; the omelet-perfection questWinding down with video games: Fallout 4, branching choices, and settlement buildingConnect with [email protected]://www.linkedin.com/in/bc-hatchett-88746312/https://x.com/bchatchettConnect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] Links HETMA Community: https://community.hetma.orgHETMA Roadshow – Vanderbilt (Oct 27): https://www.eventbrite.com/e/nashville-roadshow-at-vanderbilt-university-tickets-1467308913459EDUCAUSE Annual Conference: https://events.educause.edu/annual-conferenceVoiceover by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media. Visit www.HigherEdAV.com for fresh content every day!

This week, Ryan catches up with BC Hatchett, Director of Classroom Technology at Vanderbilt University and co-founder of HETMA. They talk about shifting from “manager” to “leader,” handing the reins to the next crew, and why letting go (and then cheering from the sideline) is a healthy sign of organizational growth. BC also keeps it real about the pace of higher ed—no more “quiet summers”—and how to stay sane by breaking big things into small, winnable pieces.Then they pivot to Nashville: HETMA’s Roadshow lands at Vanderbilt on Monday, October 27, perfectly teeing up EDUCAUSE (Oct 28–30) across town. Expect a campus tour (Garland Hall’s renovation is a highlight), a compact vendor experience tailored to higher ed, and a downtown happy hour to keep the conversations going. HETMA will also bring its curated show-floor tour to EDUCAUSE and anchor in the Teaching & Learning “neighborhood” so higher-ed AV folks have a home base all week. Registration for the Roadshow is (gloriously) free—link in the show notes.Topics DiscussedFrom vice chair to emeritus: leading by influence, not taskingHanding off the wheel: why other people’s improvements are the pointThe new reality: no dead periods, tighter cycles, same (or fewer) resourcesMorale by momentum: chip away to free up bandwidthNashville preview: Vanderbilt’s Garland Hall and campus tour plansWhat makes Roadshows different: regional, targeted, and human-scale conversationsEDUCAUSE in Nashville: who it serves and how AV fits inHETMA’s curated show-floor tour: maximizing limited exhibit timeTeaching & Learning “neighborhood” at EDUCAUSE as a community hubPractical travel + weather notes for late-October Nashville (layers!)Connect with [email protected]://www.linkedin.com/in/bc-hatchett-88746312/https://x.com/bchatchettConnect with Ryan@Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] LinksHETMA Roadshow – Vanderbilt (Oct 27): https://www.eventbrite.com/e/nashville-roadshow-at-vanderbilt-university-tickets-1467308913459EDUCAUSE 2025: https://events.educause.edu/annual-conferenceVoiceover by Chris DechterHave feedback or guest ideas? Let us know!This show is a production of Higher Ed AV Media.  Visit www.higeredav.com for fresh content everyday!

Special Crossover this Wednesday - Your podcast with Ryan fix will be sated!Today on HETMA Presents..., Ryan sits down with David Lopez, Global Director of Education Strategy at ScreenBeam, to unpack how wireless display has evolved from a convenience feature to a core building block for learning spaces. David traces the roots from Intel WiDi and Miracast to today’s multi-OS reality (Windows, macOS, iOS, Android, Chrome) and explains why standards-based casting still matters for scale, support, and security. From there, the discussion widens: what higher ed actually needs beyond “put your screen on the wall,” how to ensure a consistent user experience across rooms, and the operational wins when faculty aren’t fighting drivers and dongles.They also cover the bigger ecosystem: USB conferencing that lets BYOD laptops use in-room cameras and mics via ScreenBeam Conference; the receiver as a platform (Signage Plus, Alert Plus, Message Manager) for communications and light digital signage; and practical install touches like compact form factors and magnetic mounting. Looking ahead, David talks instruction-focused tools—whiteboarding that plays nicely with laptops, and moderation workflows (e.g., Orchestrate) that shine in labs and active-learning spaces. The through-line: simple, reliable, and IT-manageable experiences that lower friction for instructors and support teams.Topics DiscussedWhy standards (Miracast/AirPlay/Chromecast) still underpin reliable, multi-platform casting in higher edFrom “wireless display” to “platform on the display”: signage, alerts, and message managementBYOD without the pain: using room cameras/mics with a laptop via USB conferencing (ScreenBeam Conference)Designing for a consistent end-user experience across rooms and buildingsAdmin/management considerations at scale: profiles, groups, updates, and security postureHardware realities: small receivers, flexible power, clean mounting (including magnets)Teaching workflows: inking/whiteboard, annotating, and quick walk-up sharingModeration in labs/active learning: when “raise-hand to share” (Orchestrate) makes sense in higher edDeployment tips: avoiding driver roulette, reducing help-desk calls, and planning for mixed OS fleetsRoadmap mindset: treating the receiver as an extensible edge device for campus communicationsJoin the ConversationWant to weigh in or share your campus approach? Join the discussion at community.hetma.org.Connect with DavidEmail: [email protected]: https://www.linkedin.com/in/davidlopez-edtech/Website: www.ScreenBeam.comConnect with RyanEmail: [email protected]: https://www.linkedin.com/in/ryanagray/Website: www.HigherEdAV.comThis show is a production of Higher Ed AV Media.  Visit www.HigherEdAV.com for new content every day.

In this second half of Ryan’s conversation with Dustin Myers of John A. Logan College and HETMA, the discussion dives into the balance of professional commitments, personal life, and community involvement in higher education technology. Dustin shares how his early InfoComm experiences transformed from solitary tech browsing to full-blown community immersion, illustrating the power of connection and professional development through HETMA. The two talk candidly about managing travel, family, and campus responsibilities while still staying deeply engaged in national conversations.The episode also takes a lighter turn, exploring Dustin’s improv and forensics background, his love of burgers, and even the idea of a Kevin James biopic about the realities of IT support. From AV karaoke to spider-infested computers, it’s a conversation that blends humor with genuine insights into leadership, adaptability, and finding joy in the work. Dustin’s reflections highlight the improvisational nature of technology management and the importance of building trust, community, and balance along the way.Topics DiscussedDustin’s evolution from attending InfoComm as a spectator to being fully engaged through HETMABalancing institutional responsibilities with national professional development opportunitiesThe role of pre-planning and prioritization in making travel and commitments sustainableHow personality traits like extroversion and people-focus shape community contributionsDustin’s improv and forensics background, and how it connects to leadership and tech supportHumor, adaptability, and the importance of “yes, and” in technology managementThe idea of a Kevin James–style IT support movie and real-life funny stories from the fieldFood talk: burgers, Cubans, and the philosophy of whether a hot dog is a tacoThe role of family in professional identity and why AV/IT conversations often skip itHow to connect with Dustin via email, LinkedIn, and the HETMA CommunityConnect with Dustin:Email – [email protected] – Dustin MyersHETMA Community – community.hetma.orgConnect with Ryan:Twitter – @Ryan_A_GrayLinkedIn – https://www.linkedin.com/in/ryanagray/Email – [email protected] show is a production of Higher Ed AV Media.  Please visit HigherEdAV.com to see more!Voiceover Credit: Chris DechterHave feedback or ideas for the show? Reach out—we’d love to hear from you.

Dustin Myers—Manager of Technology Support at John A. Logan College and HETMA’s two-year at-large board member—joins Ryan to talk about running lean teams that still deliver big results. He breaks down how a 10–11 person IT org moved from rigid silos to a customer-focused, cross-trained culture, and why communication is the real glue when you’re juggling desktop support, classrooms, theaters, events, construction, and the help desk. Dustin shares how a leadership reset and a college-wide realignment opened the door to standardization, shared language across subteams, and the freedom to “let it fail forward” without losing trust. They also dig into the road ahead: cloud-first AV (fewer boxes, more SaaS), AI beyond today’s ML-lite features, and fully immersive learning—from nursing sims to criminal-justice scenario rooms—that adapts in real time to student behavior. The throughline is practical: test small, iterate fast, borrow what works from peers, and publish the lessons back to the community so the next campus can move quicker than the last. Topics DiscussedWearing all the hats: desktop/classroom/event/theater/help-desk under one roof. Cross-training + shared vocabulary to break down silos. From “not my job” to customer-focused operations after a reorg. “Let it fail forward” vs. fear of failure in higher ed IT. Managing chaos: standards, SLAs, and incremental rollouts. Learning from peers to accelerate standardization (and avoid dead ends). Cloud and SaaS as the AV future (and what it breaks/what it unlocks). AI beyond “auto-frame”: adaptive, body-language-aware simulations. Community college advantage: speed, access, and “punching above weight.” Construction meetings, validation by example, and stakeholder buy-in. Connect with Dustin:Email – [email protected] – https://www.linkedin.com/in/dustin-myers-cts-anp-172375104/HETMA Community – https://community.hetma.org/Connect with RyanTwitter (X) – @Ryan_A_GrayLinkedIn – https://www.linkedin.com/in/ryanagray/Email – [email protected] – Chris DechterThis show is a production of Higher Ed AV Media, please visit www.higheredav.com to learn more about this show and a host of other great content.

In this Gray Matter Moment, Ryan takes a thoughtful pause from guest conversations to explore a concept that’s been personally transformative for him: radical acceptance. Sparked by a presentation at Yavapai College’s convocation, he reflects on the psychological roots of the idea, its practical applications in leadership and technology, and how it connects to everyday challenges across higher education.From acknowledging reality without judgment to understanding the circles of control, influence, and concern, Ryan connects these lessons to AV/IT scenarios like AV over IP, organizational change, and team dynamics. He emphasizes that acceptance is not the same as approval or resignation—it’s the foundation for clarity, resilience, and effective action. Along the way, he shares personal experiences from therapy, insights from Stephen Covey, and connections to mindfulness practice. This episode offers both reflection and practical steps for leaders navigating complex transitions.Topics DiscussedWhy the AV/IT Amplifier occasionally pauses and the value of Gray Matter MomentsConvocation at Yavapai College and the theme of navigating changeThe concept of radical acceptance from dialectical behavior therapy (DBT)Acceptance vs. approval: acknowledging truth without resignationExamples of resistance in higher ed technology (AV over IP, cloud control)Stephen Covey’s circles of control, influence, and concernParallels to the Serenity Prayer and recovery wisdomFive skills for practicing radical acceptance in daily lifeThe role of mindfulness, breathing, and role-play in emotional regulationHow radical acceptance expands clarity, influence, and resilienceThe AV/IT Amplifier is a Higher Ed AV Media production. More at higheredav.com.Connect with RyanTwitter – @Ryan_A_GrayLinkedIn – https://www.linkedin.com/in/ryanagray/Email – [email protected] by Chris Dechter.We’d love your feedback! Share thoughts on this episode and others by reaching out through social media or email.

Presented without comment.

In this second week of conversation, Ryan Gray welcomes back Jonathan “Jon” Gunzel from John A. Logan College for another lively and candid chat. They dive into Jon’s biggest fear—spiders—and the surprising fact that he’s been bitten four times by brown recluses. Despite his arachnophobia, Jon shares that owning a pet spider would symbolize conquering his fears. The discussion winds through topics from cage diving with great white sharks, to customer service lessons learned as a bartender and liquor store employee, to the elusive secret behind why restaurant ranch dressing tastes so much better than bottled.Jon opens up about balancing introversion and extroversion, why he thinks people are inherently good, and where he’d place himself on the Dungeons & Dragons alignment chart. The episode also covers his past life as a vocalist in a metal band, including the creative process behind writing lyrics, the sounds that shaped his music, and where some of his early work still lives online. Along the way, Ryan and Jon have plenty of laughs—whether plotting a “ranch heist,” casting the movie of Jon’s life (must-have beard included), or reflecting on how a simple “how are you?” can change an interaction.Topics Discussed:Conquering fears and why Jon would keep a pet spiderFour brown recluse bites and no Spider-Man powersWhy great white sharks are fascinating, not just frighteningFinding balance between introversion and extroversion in tech rolesCustomer service lessons from bartending and liquor salesThe secret to restaurant-quality ranch dressingCasting bearded actors to play Jon in the movie of his lifeHis years as a vocalist in a metal band and the collaborative songwriting processPerspectives on human nature and the D&D alignment chartThe importance of genuinely asking “how are you?” before diving into requestsConnect with JonEmail – [email protected] – https://www.linkedin.com/in/jgunzel89/Connect with RyanTwitter (X) – https://twitter.com/Ryan_A_GrayLinkedIn – https://www.linkedin.com/in/ryanagrayEmail – [email protected] Credit: Chris DechterHave thoughts or feedback? Reach out to Ryan on social or email, and don’t forget to subscribe so you never miss a Wednesday drop.The AV/IT Amplifier Podcast is a production of Higher Ed AV Media.  Learn more about this show and a host of other awesome content at www.higheredav.com

In this episode of the AV/IT Amplifier podcast, host Ryan Gray talks with Jon Gunzel of John A. Logan College about managing AV, IT, and event support in a small college environment. Jon shares how his team covers everything from laptops and desktops to Q-SYS audio systems and classroom support, and why having one department handle all technology has unique advantages and challenges. They dive into how centralized support can reduce communication barriers but also create bottlenecks when staffing is lean, especially during peak times like the start of a semester.The conversation also explores John A. Logan College’s hands-on approach to student learning, including a podcast studio and other experiential learning spaces. Jon reflects on how joining HETMA and attending InfoComm have impacted his professional growth, including stepping up to help with tours and events, building relationships, and finding community in higher ed AV. The episode wraps with a look at how connection, curiosity, and a willingness to pitch in can open doors to new opportunities in the industry.Topics DiscussedManaging AV, IT, and classroom support in one departmentPros and cons of a centralized technology support modelQ-SYS systems and broad technical responsibilitiesBuilding a podcast studio and its potential on campusHands-on experiential learning for studentsJon’s journey into HETMA and the higher ed AV communityFirst-time InfoComm experiences and lessons learnedThe value of peer connection and mentorship in AV/ITGrowth opportunities through volunteering and stepping upBuilding personal and professional networks in higher ed AVGuest Contact & Episode CreditsGuest: Jon GunzelEmail: [email protected]: https://www.linkedin.com/in/jgunzel89/Host: Ryan GrayLinkedIn – linkedin.com/in/ryanagrayEmail – [email protected] show is a produciton of Higher Ed AV Media - visit us at www.higheredav.comVoiceover by Chris DechterWe want to hear your feedback! Reach out and share your thoughts.

This debut episode of This Month in Higher Ed AV kicks off a monthly panel discussion reviewing key content posted to Higher Ed AV Media. Host Ryan Gray is joined by Jon Gunzel of John A. Logan College, Renee Benson of Sony Professional Display Solutions, and Erin Maher-Moran, Chair of HETMA from Johns Hopkins University. Together, they explore major trends and insights shaping the higher ed AV landscape, all grounded in fresh articles and columns.The discussion dives into HETMA’s Road to 10K membership growth campaign, which aims to expand global engagement through community initiatives and professional development. The panel also breaks down Sony’s partnership with LiquidView and its innovative use of Pro Bravia displays to create virtual windows, opening possibilities for immersive learning and wellness spaces. Finally, the episode examines DSPs in the Classroom and how practical audio design principles can dramatically improve learning experiences. Listeners will hear industry perspectives, implementation ideas, and authentic reflections on how these topics connect to AV’s role in higher education.https://higheredav.com/breaking-news-hetma-announces-road-to-10k/https://higheredav.com/sonys-pro-bravia-displays-help-liquidview-turn-blank-walls-into-realistic-windows-to-the-worldsony-at-infocomm-2025-tracking-the-future-of-lecture-capture-sony/https://higheredav.com/dsps-in-the-classroom-under-the-hood-of-smarter-sound-sound-perspectives/Guest Contacts:Jon Gunzel – [email protected], https://www.linkedin.com/in/jgunzel89/Renee Benson – [email protected], https://www.linkedin.com/in/reneebenson/Erin Maher-Moran – https://www.linkedin.com/in/erin-maher-moran/Topics DiscussedLaunch of This Month in Higher Ed AV as a monthly seriesOverview of HETMA’s Road to 10K membership campaign and six strategic pillarsCommunity-building approaches for higher ed AV professionalsSony Pro Bravia displays powering LiquidView virtual windowsApplications of virtual windows in education and wellness spacesBack-to-basics DSP best practices from Teddy Murphy’s Sound Perspectives columnAudio quality as a foundation for hybrid learning and clear communicationPanel perspectives from higher ed, manufacturing, and association leadershipUpcoming Higher Ed AV Media content, including Chair to Chair and new AI-focused columnsReflections on how AV professionals can leverage industry content for growthJoin the conversation and connect with the community at community.hetma.org.HETMA Presents... is a production of Higher Ed AV Media.  Check out all our content at higheredav.com

Recorded live at the HETMA Roadshow in Chicago, this week’s episode continues the conversation with Atkins Fleming, Assistant Director for Learning Spaces at Texas State University and Treasurer of HETMA. Picking up where Episode 115 left off, this candid discussion drifts from music to meaning, from fake Zoom backgrounds to the real impact of integrity in leadership.Atkins and Ryan go deep into what drives decision-making, the slippery slope of compromised values, and why being a steady, ethical presence in an organization is more powerful than we think. Along the way, they get a little lost in 90s country nostalgia, try to cast the movie of Atkins’s life, and toy with the idea of forming a HETMA house band. This is more than just a follow-up—it’s a masterclass in consistency, character, and how showing up with quiet authenticity shapes a culture.Topics Discussed• What Atkins would do if not in higher ed or tech (spoiler: drums are involved)• His musical roots, band geek origins, and love for 90s country• The challenge of naming the HETMA band and Joe Way’s Slash story• Casting Jake Gyllenhaal in the movie of his life• Whether people are fundamentally good—and how that belief shapes his work• Ethics in leadership, from timecards to treasury duties• The contagious nature of moral culture, good or bad• Travel hacks from Central Texas and the 16-hour rule of driving through Texas• Why Atkins always uses the same Zoom background (and what it says about him)• The most common answer to “a question you wish people asked you”Guest InfoAtkins FlemingAssistant Director for Learning Spaces, Texas State UniversityTreasurer, [email protected] Gray – HostLinkedIn: https://www.linkedin.com/in/ryanagray/Email: [email protected] www.higheredav.comVoiceover by Chris DechterWe’d love your feedback! Email us or find us in the HETMA Community.

Recorded live at the HETMA Chicago Roadshow on the campus of Northwestern University, this episode features a candid and insightful conversation with Atkins Fleming, Assistant Director for Learning Spaces at Texas State University and current Treasurer of HETMA. Ryan finally manages to sit down with Atkins after years of crossing paths, and the result is a conversation full of heart, structure, and purpose.Atkins walks listeners through his HETMA origin story, his evolution from a university AV tech to an administrative leader, and the behind-the-scenes work it takes to run a financially responsible, volunteer-led national organization. From tax filings and credit card systems to the values that underpin budget decisions, Atkins opens up about how his structured mindset has helped shape HETMA’s operational maturity. For anyone curious how an advocacy group like HETMA actually works—or thinking about how they can contribute—this one’s a must-listen.Topics Discussed:Atkins’s 13-year journey at Texas State UniversityThe AV profile and internal integration model at TXSTHETMA’s early days and Atkins’s first exposure to the organizationThe path to becoming HETMA Treasurer and what the role entailsBalancing structure and ambiguity in a volunteer-run organizationMaturing processes: CPA support, credit cards, and reimbursementsFinancial transparency and sponsor accountabilityMoving toward self-sustaining event modelsSuccession planning and setting the next treasurer up for successThe alignment of HETMA’s financial practices with its core valuesGuest Contact Info:Email (HETMA): [email protected] (Texas State): [email protected] Contact Info:Ryan Gray (LinkedIn): linkedin.com/in/ryanagrayEmail: [email protected] Links:Higher Ed AV: higheredav.comVoiceover Credit: Chris DechterFeedback Welcome:If you’re enjoying the AV/IT Amplifier, consider rating and reviewing the show on your favorite podcast platform. You can also leave a comment or send us a message—we’d love to hear your feedback and ideas for future guests.

In this completely off-the-rails, hilariously human second installment, Rebecca Wade returns to the AV/IT Amplifier for a wide-ranging and joyfully unpredictable conversation that barely touches technology—and that’s exactly the point. What begins as a follow-up to her work with Igloo Vision turns into a full character study as Rebecca opens up about introversion, extroversion, road-tripping across America with only the Twilight soundtrack, and the emotional weight of being British in the U.S. the week the Queen died.Ryan and Rebecca riff through a kaleidoscope of absurd hypotheticals, tall-girl tales, celebrity sightings (or lack thereof), and one particularly cursed would you rather involving finger-length legs. If episode one was about immersive tech, this one is about immersive personalities—especially Rebecca’s. It’s the kind of episode that feels more like eavesdropping on best friends at a pub than a formal interview, and it’s all the better for it.• Introversion vs. extroversion and being a remote worker in L.A.• Moving to the U.S. on a whim (and a visa)• The cross-country road trip with nothing but the Twilight soundtrack• Making a band t-shirt quilt while flanked by bulldogs• Mourning Queen Elizabeth at a San Diego tech event• Celebrity gossip and TSA run-ins with Tom Felton• Ordering fast food with a “fake” British accent• The rise and fall of a flawless American impression• Pen pals, stamps, and analog joy• Would-you-rather questions that haunt your dreamsConnect with [email protected]://www.linkedin.com/in/rebecca-wade-979094154/Connect with Ryanhttps://www.linkedin.com/in/ryanagray/[email protected] by Chris Dechterhttps://www.linkedin.com/in/cdechter/Find out more about this show and a whole collection of other great content from Higher Ed AV Media at www.higheredav.comHave thoughts on this episode? Want to join the conversation? Reach out to us anytime—we love hearing from you.

In this immersive episode recorded live from the HETMA booth at InfoComm 2025, host Ryan Gray sits down with Rebecca “Bex” Wade of Igloo Vision to explore the transformative role of shared immersive spaces in education. From her nickname on her badge to her engineering team’s creative geometry problem-solving, Bex brings energy, humor, and insight to every corner of the conversation.Together, they dig into the flexible applications of Igloo’s tech—from virtual field trips to paramedic simulations to massive esports arenas. They also unpack the supportive community forming among higher ed institutions adopting immersive spaces, offering examples of peer-to-peer collaboration and content sharing. Whether you’re curious about building design constraints or want to see data spreadsheets in a dome, this episode proves you don’t need to wear a VR headset to step into the future.Topics DiscussedThe growing presence of Igloo immersive rooms on the InfoComm show floorHow immersive spaces are being used in higher education and K–12The role of Igloo Vision in transforming classroom experiencesMedical simulation, e-sports, and neuroscience applications of immersive techEngineering challenges (like low ceilings) and creative AV solutionsHow Igloo’s hardware-agnostic platform enables custom buildsThe design and planning mindset of educators vs. enterprise buyersThe “girl math” logic of multi-use investment in immersive roomsBuilding a collaborative user community across higher educationUsing Street View and ThingLink as entry points for immersive engagementConnect with Rebecca:Company: https://www.igloovision.comEmail: [email protected]: Rebecca Wade on LinkedInConnect with Ryan:Twitter: @Ryan_A_GrayLinkedIn: Ryan Gray on LinkedInEmail: [email protected] Links:Twitter: @HigherEdAVWebsite: HigherEdAV.com🎙️ Voiceover by: Chris Dechter💬Send feedback or episode ideas to [email protected]

In this episode of the AV/IT Amplifier, we’re back with the one and only Frank Alaimo, Manager of Classroom Technology Services at UNLV, for part two of our conversation. If you thought the first episode was candid, insightful, and full of AV realness, buckle up. We go deeper into career resilience, camping disasters, philosophical takes on human nature, and what it really means to be a no-nonsense decision-maker in higher ed tech.Frank opens up about rejection, redemption, and why knowing your worth makes you a better collaborator. We talk vendor etiquette, leadership clarity, trust, AI fatigue, ladder mishaps, and how higher ed AV has grown into a true force in the industry. This episode is as funny as it is fierce—and it ends with one of the best mic-drop sign-offs of all time. If you’ve ever had to re-interview for the job you didn’t get, or call your boss from a rooftop after a slip, this one’s for you.Topics DiscussedHow not getting the first UNLV job opened a better doorWhy applying for jobs keeps you sharp—even if you’re not leavingThe evolution of higher ed hiring practicesWhat Frank would be doing if not in AV (spoiler: not firefighting)Why camping sucks until it doesn’tA near-death ladder story that rewired his brainJealousy vs. evil—and which one is harder to detectHow Frank handles vendor relationships with clarity and convictionWhy higher ed should stop calling itself “end user”The origin of “If you’re reading this, it’s already too late”Connect with Frank:https://[email protected]://www.linkedin.com/in/frankalaimo/Connect with Ryan:https://twitter.com/Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] the Show:https://twitter.com/AVITAmplifierhttps://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

Ryan Gray interviews Frank Alaimo, Manager of Classroom Technology Services at the University of Nevada, Las Vegas (UNLV). Frank shares his journey from crashing on a friend’s couch to leading one of the most respected AV teams in higher education. They discuss what it takes to build a culture of trust, how to lead without losing your hands-on instincts, and the balance between autonomy, accountability, and just getting things done.The conversation covers leadership transitions, designing teams like projects, and how UNLV’s Rebel Flex program was developed, scaled, and even simplified—sometimes without telling anyone. Frank brings his trademark honesty and humor, talking openly about burnout, control, collaboration, and what it means to build something you don’t want to walk away from.• Falling into higher ed AV and staying for over 20 years• Working at a small Catholic college and pivoting to casinos• Moving to UNLV and building a full-service internal AV team• Transitioning from technician to manager during COVID• Designing teams the same way he designs systems• Creating new roles to retain high-performing student workers• Launching and scaling Rebel Flex classrooms• Simplifying tech for faculty without telling them• Balancing strong opinions with true collaboration• Thinking about legacy, succession, and what might be nextConnect with Frank:https://[email protected]://www.linkedin.com/in/frankalaimo/Connect with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] Follow the Show:https://twitter.com/AVITAmplifierhttps://higheredav.com/ryangrayVoiceovers by Chris Dechter: https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

Live from the InfoComm Show Floor, right before opening Ryan gives us an update of where the state of industry tradeshows is and where its going!  Whether your at the show this week or at home get a feel for whats happening and whats to come.

We’re back for a brand-new second conversation with Charity Anne Caldwell — and this time we’re keeping it fun, insightful, and future-focused! Charity and Ryan swap stories about running for school board, building more inclusive spaces in tech, and why conferences like InfoComm are about so much more than just the gear. Charity also shares her sci-fi favorites, what makes great leadership in higher ed, and why asking “Why are we doing this?” is always a good place to start.If you’re packing for InfoComm, tuning in on the road, or just thinking about growing your career — this one’s for you! And remember… you’re going to do great.The real experience of running for school boardWhy representation in leadership matters — in schools and in techFirst impressions of InfoComm and the AV industry’s diversity challengesThe higher ed advantage in leadership representationWhy building community at local events is keyHow sci-fi helps us process the world around us (and why Octavia Butler feels prophetic)Dune, Hitchhiker’s Guide, and the irresistible pull of a good fictional universeThe “why” question higher ed teams should ask more oftenThe importance of building space for others to leadCharity’s advice for anyone facing self-doubt: “You’re going to do great.”Connect with Charity:LinkedIn: https://www.linkedin.com/in/charityannecaldwell/Connect with Ryan:https://twitter.com/Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts!Feedback is very welcome — we look forward to hearing from you!

Ryan Gray is joined by Charity Anne Caldwell, Classroom Technology Supervisor for the University of Illinois College of Medicine. In this lively conversation, they explore the unique culture of working in a medical school environment, the tension between tradition and innovation in higher ed, and how personal idealism can shape leadership.Charity shares insights about navigating institutional politics, the evolving role of IT in education, and how staying mission-driven sustains long-term fulfillment. From boundaries and burnout to community-driven strategies for survival, this episode captures the spirit of building meaningful careers — on purpose, not by accident.Life inside a College of Medicine AV departmentDifferences between Gen Ed and Med Ed tech supportGrowing influence in higher education institutionsCentralization vs. local autonomy in ITStaying idealistic in long-term rolesBalancing management and leadershipWhy cross-institutional collaboration is no longer optionalConnect with Charity:LinkedInEmail: [email protected] with Ryan:TwitterLinkedInEmail: [email protected] the Show:WebsiteVoiceovers by Chris Dechter:TwitterLinkedInPlease rate and review the show wherever you get your podcasts — we love your feedback!

Welcome back to The AV/IT Amplifier! In Episode 107, host Ryan Gray sits down again with the one and only Jon Hamilton, Senior AV Manager at Emory University’s School of Medicine. Jon is a well-known voice in the higher ed AV world, and this episode gets personal — touching on everything from alternative career paths and deep-sea fishing to building trust, forging partnerships, and staying true to your word.💡 In this episode:Jon imagines his own absurdist podcast ideaDiscusses why military structure might’ve suited himExplains how being an extrovert helped his AV careerShares how he negotiates directly with manufacturers to benefit EmoryGets real about trust, loyalty, and reputation in the industryEnds with a legendary shirtless photo story and an even better sign-offWhether you’re in AV, higher ed, or just trying to be a decent human, there’s something in here for you.📬 Connect with Jon Hamilton:📧 [email protected]🔗 Jon on LinkedIn📢 Connect with Ryan:🐦 @Ryan_A_Gray🔗 Ryan on LinkedIn📧 [email protected]🎧 Follow the Show:🌐 higheredav.com/ryangray🎙️ Voiceovers by Chris Dechter:🐦 @cdechter🔗 Chris on LinkedInPlease rate and review the show wherever you get your podcasts. Your feedback helps us grow and improve — and we’d love to hear from you!

What happens when a former dinosaur-hunting integrator turns higher ed AV hero? In this episode, Ryan reconnects with Jon Hamilton — a man whose AV origin story begins in the ’80s and who now serves as a trusted fixture in the higher ed AV landscape.From aggressive integrator days to nurturing secret-service-style classroom support, Jon shares hard-won insights, hilarious metaphors, and a grounded philosophy on service, leadership, and staying calm when tech — or people — break down.Jon’s AV career evolution from thermal fax machines to Emory MedThe “giver” mindset and being proud of being the solid guyWhy working in AV is fundamentally a service industryThe Secret Service metaphor: take the bullet, get no creditKeeping the ducks and bunnies alive (you’ll just have to listen)On callings, middle school teachers, and the discomfort of real compassionAdvice for newcomers: don’t panic — and know enough to call BSWhy calm wins: from Kennedy to control roomsSubject matter expertise vs. impostor syndromeConnect with Jon:📧 [email protected]🔗 Jon Hamilton on LinkedInConnect with Ryan:https://twitter.com/Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/📧 [email protected] the Show:🎧 http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts. Feedback is always welcome — and we look forward to hearing from you!

Chris Kelly returns for Part 2! Ryan and Chris pick up where they left off, diving into everything from AV tech spaces that feel like “home” to the personal and professional journeys that shape us. Chris shares insight into his transition from mental health counseling to IT, how he approaches major life decisions, and why taking a pay cut for the right opportunity can be life-changing.The conversation also explores the realities of introversion in people-heavy fields, the art of self-care at conferences like InfoComm, and the often unseen resilience behind career pivots. Plus, Chris reveals his unique bucket list goal — summiting the highest natural point in every U.S. state — and the spreadsheet precision that fuels his adventures.🔹 Career transitions, risk vs. safety nets🔹 Mental health work vs. IT life🔹 Managing energy as an introvert🔹 Climbing high points across America🔹 Myers-Briggs deep dive: INTJ confirmed!🔹 Stay curious, not judgmental.Stick around for another round of the “last three questions” and a mic-drop final sign-off.Connect with Chris:📧 [email protected]📬 [email protected]💬 Message Chris on the HETMA Community!Connect with Ryan:🐦 Twitter🔗 LinkedIn📧 [email protected] the Show:🌐 HigherEdAV — Ryan GrayVoiceovers by Chris Dechter:🐦 Twitter🔗 LinkedIn⭐ Please rate and review the show wherever you get your podcasts — feedback is very welcome and we look forward to hearing from you!

We roll past 100 with momentum! Ryan Gray interviews Chris Kelly, a senior IT support specialist at Creighton University. Chris shares his unique journey from social work to the AV and IT field, emphasizing the importance of human interaction in technology. The discussion explores the intersection of psychology and technology, the value of advisory boards in the AV community, and how individuals can get involved in these initiatives. Chris's insights highlight the significance of continuous learning and the human element in technology support.Chris transitioned from social work to IT and AV due to burnout.He emphasizes the importance of human skills in technology roles.Continuous learning is crucial in the tech field.Advisory boards provide valuable feedback for manufacturers.Engagement in community initiatives can lead to personal growth.Technology should enhance human experiences, not exist for its own sake.Chris's background in psychology aids in managing stressful situations.Networking opportunities arise from participating in advisory groups.Everyone is welcome to join advisory meetings, regardless of expertise.Chris values clear communication and organization in his role.Connect with Chris:https://www.linkedin.com/in/chris-kelly-272155122/[email protected]@hetma.orgConnect with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

In Part 2 of the AV/IT Amplifier’s 100th episode celebration, Ryan is joined by an expanding cast of brilliant and chaotic friends from higher ed and beyond—including Robyn Bryce, Jon Hamilton, Tom Aldridge, Lyle Waldron, and Britt Yenser.What starts as a continuation of gratitude and reflection quickly evolves into a deeply honest conversation about amplifying unheard voices, leading through constant change, and finding resilience in uncertain times. Along the way, listeners are treated to improvised wisdom, pro-wrestling aspirations, and the occasional philosophical detour into the ethics of chicken-based fundraising.Whether you’re navigating the rapids of higher ed or just looking for people who speak their truth with humor and heart, this episode delivers. Expect real talk, a few laughs, and plenty of reminders that sometimes the best leadership strategy is simply listening.🔈 How do we amplify the right voices—especially the ones not heard enough?🎤 Tips for helping reluctant speakers feel safe and confident on panels or podcasts🧠 Lyle drops wisdom on chaos, change, and post-colonial election cycles—no big deal🔄 Tom reflects on shifting from “my way” to “the agreed upon way” in team culture🌊 Robyn and Ryan explore the “rapids, not lakes” metaphor for constant change in higher ed🛶 Building resilient boats in a world with no more calm water💬 Chaos isn’t the enemy—it’s the new default. So how do we lead within it?🤼‍♀️ Britt Yanser arrives just in time for Lyle’s impromptu wrestling promo“Chaos is scarier than change.” – Lyle Waldron“I like breaking stuff. But not everybody wants to break stuff with you.” – Robyn Bryce“If you’re waiting for the lake, you’re in the wrong boat.” – Ryan Gray“Just come on and answer honestly.” – Jon Hamilton“It’s not my way, it’s not your way—it’s the agreed upon way.” – Tom AldridgeConnect with the Guests:Jon: https://www.linkedin.com/in/jon-hamilton-37056124/Robyn: https://www.linkedin.com/in/robynbryce/Tom: https://www.linkedin.com/in/tom-aldridge-ms-cts-b34663b/Lisle: https://www.linkedin.com/in/lislew/https://www.linkedin.com/in/britt-yenser/Connect with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

Welcome to a very special 100th episode of the AV/IT Amplifier!What started as a casual invite to past guests turned into an unscripted, heartwarming, and hilariously chaotic reunion of AV/IT voices from across higher ed. Ryan is joined by Adrian Doughty, Robyn Bryce, Jon Hamilton, and Evan Gray in this first of a two-part celebration. From the origins of the show’s three-digit numbering scheme to deep dives into wisdom vs. knowledge, mentorship, and the challenges of modern leadership—this episode captures the soul of what the podcast has always been about: curiosity, connection, and some good-natured chaos.🐔 Jon Hamilton introduces the legendary “Yapa Valley Bull****” nickname for the pod🎧 Adrian reflects on truth-telling, podcast feedback, and the born-good debate💬 Robyn praises Ryan’s listening skills and candidly discusses prioritization struggles🎤 Jon shares hard-earned leadership wisdom from “getting run over by the cement truck”👨‍👦 Evan jumps in with insights on keeping student success at the center—and accidentally inspires a porch podcast spinoff🧠 Group musings on the difference between knowledge and wisdom🐓 A deep dive into the ethics and logistics of chicken poop roulette🏀 A shoutout to Houston basketball, small-town charm, and Southern roots🎉 And, of course, the joy of just talking with good people for no particular reasonQuotables:“Wisdom is applied knowledge.”“You’re not the one who can hurt my feelings—and that’s a compliment.”“We don’t have the Merv Griffin set, but we do have StreamYard.”Connect with the Guests:Adrian: https://www.linkedin.com/in/adrian-doughty-53a4a56/Jon: https://www.linkedin.com/in/jon-hamilton-37056124/Robyn: https://www.linkedin.com/in/robynbryce/Evan: https://www.linkedin.com/in/grayevan/Connect with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

We're back with week 2! Ryan Gray and Patrick Angielczyk discuss the significance of trade shows in the AV industry, the importance of lifelong learning, and the value of mentorship. Patrick shares his experiences at ISE, his passion for music and lean manufacturing, and his pride in mentoring others in the AV field. They also explore networking opportunities and the role of the Rising Professionals Council in career development.Trade shows like ISE are crucial for networking and learning.Lifelong learning is essential in the AV industry.Mentorship can take many forms and doesn't have to be formal.The worst that can happen when trying something new is rejection.Teaching others helps reinforce your own knowledge.Networking can lead to unexpected opportunities.Being involved in professional councils can enhance career growth.Customer service is a key aspect of AV technology roles.Lean manufacturing principles can improve efficiency in AV work.Personal interests, like music, can complement professional skills.Connect with Patrick:https://www.linkedin.com/in/patangielczyk/[email protected] about the AVIXA Rising Professionals Councilhttps://www.avixa.org/membership/committees-councils/rising-professionals-councilConnect with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

In this episode of the AV/IT Amplifier, Ryan Gray interviews Patrick Angielczyk, an AV Technologist at Mohawk College. They discuss the importance of roadshows in the AV community, the value of volunteering, and the opportunities for networking and learning at industry events. Patrick shares his journey into the AV field, the significance of certifications, and how to get involved with the Rising Professionals Council. The conversation emphasizes the sense of community within the AV industry and the continuous learning opportunities available.TakeawaysRoadshows are essential for networking and sharing knowledge in the AV community.Volunteering helps give back to the AV community and fosters connections.Attending events provides valuable learning opportunities and new contacts.The AV industry is constantly evolving, requiring professionals to stay updated.Certifications like CTS and ANP are important for professional development.Being part of a community enhances collaboration and information exchange.Patrick's journey into AV was accidental but fulfilling.Higher education institutions provide a unique environment for continuous learning.The Rising Professionals Council is a great way for newcomers to get involved.Networking is crucial for career growth in the AV industry.Connect with Patrick:https://www.linkedin.com/in/patangielczyk/[email protected] about the AVIXA Rising Professionals Councilhttps://www.avixa.org/membership/committees-councils/rising-professionals-councilConnect with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

We're back for week 2 with Adrian Doughty.  He and Ryan discuss the importance of human connection in the tech industry. Adrian shares his approach to connecting with customers, emphasizing the need to talk with people rather than at them. They explore themes of introversion and extroversion, personal interests in cooking and travel, and philosophical views on humanity and aging. The conversation wraps up with Adrian's thoughts on positivity and his aspirations for the future.Talk with people, not to people, to build connections.Empathy is key in understanding customer needs.Human connection is essential in a crowded trade show environment.Introverts and extroverts can both thrive in social settings.Aging can be embraced with a positive outlook.Cooking can be therapeutic and a creative outlet.Traveling can provide new perspectives and experiences.Positivity can lead to positive outcomes in life.People generally have more in common than they realize.Finding joy in personal interests can enhance overall well-being.Connect with Adrian:https://www.linkedin.com/in/adrian-doughty-53a4a56/[email protected] with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

This week Ryan Gray interviews Adrian Doughty, the Director of Sales at Nureva, who shares his unique journey into the AV industry, the evolution of audio technology, and the importance of flexibility in modern learning environments. Adrian discusses Nureva's innovative approach to audio solutions, particularly in higher education and corporate settings, and highlights the company's growth and future plans, including exciting new product developments. The discussion also touches on the integration of AI in education and the significance of user feedback in shaping technology solutions.Adrian Doughty has a diverse background in AV and IT.Nureva has been in the AV industry for nearly a decade.The blending of IT and AV has accelerated post-pandemic.Learning audio technology was a significant challenge for Adrian.Nureva's unique microphone technology allows for full room pickup.Higher education is a key market for Nureva's products.Flexibility in learning environments is crucial for modern education.AI has the potential to enhance educational experiences.User feedback is essential for product development at Nureva.Nureva is preparing to launch a new generation of products.Connect with Adrian:https://www.linkedin.com/in/adrian-doughty-53a4a56/[email protected] with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

The Gray Matter Moment is back!  Ryan discusses his experience with the Authentic Leadership Experience program, focusing on self-awareness, navigating a VUCA world, understanding biases, and the importance of clear communication. He shares insights from his leadership training and the creative presentations that emerged from it, emphasizing personal growth and the value of diverse expression in leadership.The episode finishes with an absolute drop the mic video!The Authentic Leadership Experience involved diverse participants from various college departments.Self-awareness is often overestimated by individuals, highlighting the need for external feedback.VUCA stands for volatile, uncertain, complex, and ambiguous, describing the current world environment.Building psychological safety is crucial for open feedback and self-awareness development.Biases are often implicit and can affect our perceptions of ourselves and others.Clear communication is essential in leadership, even when it involves difficult conversations.Creative presentations can enhance personal expression and learning in leadership contexts.The use of humor and creativity can make presentations more engaging and memorable.Understanding one's Myers-Briggs type can aid in personal and professional development.Navigating change requires a strong foundation and a positive mindset.Connect with Holly:https://innovativeconnectionsinc.com/holly-lemaster/ https://www.linkedin.com/in/hollylemaster/Connect with Zach:https://www.linkedin.com/in/zachary-vannoy-a065572ab/Connect with Ryan:https://twitter.com/Ryan_A_Gray https://www.linkedin.com/in/ryanagray/[email protected] the Show:http://higheredav.com/ryangrayVoiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

We're back for week 2 with Troy Powers!  We take a deep dive and explore a variety of topics ranging from personal dynamics of introversion and extroversion to the importance of higher education and the value of documenting history. Troy shares insights into his personal style, love for baseball, and his passion for woodworking, while also discussing the significance of community engagement and upcoming events. The dialogue is filled with humor, personal anecdotes, and thoughtful reflections on education and societal values.Troy Powers runs the support team for Central IT at Northwestern University.He identifies as more introverted but adapts well in work settings.Higher education is about learning how to think critically.Troy believes most people are socially inclined and influenced by their environment.He values the European model of education for its separation of disciplines.Troy's college thesis was about George Mason, a founding father who refused to sign the Constitution.He emphasizes the importance of documenting the history of organizations.Troy has a passion for woodworking and furniture building.He enjoys matching his outfits and hats, showcasing his personal style.Troy's dog, Riley, is his emotional support companion.Connect with Troy:https://www.linkedin.com/in/troy-powers-b5761393/[email protected] with Ryan: https://twitter.com/Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected]  Follow the Show:https://twitter.com/AVITAmplifierhttp://higheredav.com/ryangray  Voiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/  Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!

This week, host Ryan Gray speaks with Troy Powers, the new vice chair of HETMA, about his transition into this leadership role, the importance of balancing work and volunteer opportunities, and the mission of higher education. They discuss the need for global collaboration within the organization and the challenges of maintaining engagement and consistency in leadership roles. Troy emphasizes the importance of new voices in the community and the value of education in solving societal issues.Troy Powers is the new vice chair of HETMA.Balancing work and volunteer opportunities is crucial for personal fulfillment.The mission of higher education is to solve societal problems through learning.Leadership roles in volunteer organizations can be demanding and require clear expectations.Global collaboration is essential for HETMA's growth and outreach.Engagement from the community is vital for the success of HETMA.New voices and perspectives are needed in higher education discussions.Education is seen as a solution to many of the world's problems.Networking and personal connections are key benefits of conferences.Troy encourages individuals to get involved and share their voices in HETMA.Connect with Troy:https://www.linkedin.com/in/troy-powers-b5761393/[email protected] with Ryan: https://twitter.com/Ryan_A_Grayhttps://www.linkedin.com/in/ryanagray/[email protected]  Follow the Show:https://twitter.com/AVITAmplifierhttp://higheredav.com/ryangray  Voiceovers by Chris Dechter:https://twitter.com/cdechterhttps://www.linkedin.com/in/cdechter/  Please rate and review the show wherever you get your podcasts, feedback is very welcome and we look forward to hearing from you!