PowerHouse Consulting

Backstage at the Customer Experience is a business podcast hosted by PowerHouse Consulting. It has 12 episodes, with the latest published December 2020.

This podcast will inspire on stage & backstage players to act in the interest of the Customer Experience. Host, Kathleen Peterson has 30+ years in the Customer Care industry & is a sought-after expert in the field of the Customer Experience. On this series Kathleen speaks candidly about everything from strategic visioning at the executive level to tactical aspects of running a Contact Center and the human elements that tie it together ... ultimately, inspiring you to take the show on the road and deliver on the Customer Experience strategy.

business ·en ·12 episodes