Behind The Chain

Join us on Behind The Chain for episode #19, with Special Guest - Dane Pearce, Chief Operating Officer of The Launch Pad Group! In this latest episode, Joey talks with Dane on how The Launch Pad Group operate across their UK, US and EU territories. He reveals how to help brands scale with global eCommerce logistics, by focusing on the design of efficient scalable systems that unlock untapped revenue and support growth in multiple markets, especially the US online market with it being four times bigger. He explains how huge risks and expenses are removed so that businesses can launch in the US with a one-stop-shop solution.The Launch Pad Group don’t just move goods – they move markets, knowing exactly what it takes to be successful on US soil. Joey & Dane chat around the pillars of:• What the secret is to Brands expanding their eCommerce at a global level• How The Launch Pad Group approach it’s clients within each market• How the company navigates the current affairs that loom• What the future has in stall, after a successful first 5 yearsListeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back.Tech! In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of doing business. But now, Back solutions brings verification and control into the returns process, with every return being assessed before a decision is made. Condition is verified, policies are applied instantly, and the right outcome is determined upfront.Back.Tech exists to fix a broken part of retail. Returns.Joey & Giorgio chat around the pillars of:• What makes a strong consumer returns network & how BackTech optimises this• Case Study - where he has improved performance through reverse logistics• How ESPR origins of product data has improved over the years and why is it so important to the consumer experience• Where the biggest challenges are coming from in Global E-commerce operationsListeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #17, with a very Special Guest, Stuart Hill the Founder of Trakii and Asset Guard! He started his CEO Journey in 2012 at wnDirect, then went onto lead FARTECH as SVP and demonstrated remarkable growth of the company on a global scale, but most recently propelled DHL eCommerce UK through a 16% sales increase, by aligning global objectives with his strategy intelligence.In this exclusive episode, Joey sits down with Stuart Hill, now the Founder of Trakii & Asset Guard. They explore his unbelievable journey at the CEO, Chairman and Advisor of many major logistics companies. Nearly 50 years of age, the advice he'd give to him former self as a dad of four and successful business owner, is to "make time, be present. Put the phone down and pay attention, life goes fast". And, on the business front he encourages anyone to start, now - "you can handle more than what you think and go with your gut no matter the cost!"You just have to believe in what your doing before you see it... Joey & Stu chat around the pillars of:• The secret to leadership transition and what makes a strong leader• His current take on the Luxury eCommerce landscape• How has Trakii & Asset Guard developed, and impacted the customer experience• Stu's predictions are for post-purchase space over the next 5 yearsListeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #16, with Special Guest Joe Kaye, Founder of Arlo Fulfilment! Joe takes us into the world of fulfilment Logistics, sharing how he started up Arlo Fulfilment and how the company continues to evolve. Having recently celebrated an entire first year as a founder, he has now experienced what it takes to streamline fulfilment operations successfully and has overcome expected challenges that have cropped up. He's soon to be at top of his game, operating around the clock with his business partner Beth, to now scale the company and take it to it's new heights!  Joey & Joe chat around the pillars of:• The rationale behind the decision to start-up a 3PL provider• What advice would Joe give anyone who is thinking of doing the same• With Arlo Fulfilment being in it’s early stages, what partnerships is Joe looking to explore...• Where he sees the company in 5 years time!Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #15, with Special Guest Keith Gaskin, Founder & Owner of ShiftX! Keith's career is a demonstration of excellence to anyone working their way to the top in Logistics, from his early days having to hold his own, going on to establish himself at SEKO Logistics with his Co-Owners. His experience is invaluable, as he reflects on how to be a global sales and commercial expert across the industry, and how to win business timely and effectively. No reason to stop now - having moved away from the freight forwarding realm several years ago, he now has a Supply Chain Consultancy empowering business in the marketplace, and is very passionate about his most recent project of founding ShiftX - a solutions orientated 4PL that supports major Brands! Joey & Keith chat around the pillars of:• The reasons for starting-up a new 4PL company, and the challenges that have come with it?• What benefits do you see when combining new tech in a traditional market place?• How is ShiftX facing up to the complexities of current affairs?• What are your predictions for the industry over the next 5 years?Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #14, with Special Guest Mitul Shah, Ex Leader at Harrods! Recently departed his role as an accomplished General Manager of luxury and white-glove delivery operations at Harrods, recognised for leading high-performance teams and delivered exceptional service to ultra-high-net-worth (UHNW) clients. He built frameworks that are different to many other Logistics companies - Mitul took cross-border and international freight shipping to a another dimension!He specialised in managing his large operational teams of over 600 people, to be prepared for and communicate every outcome of world-class delivery at a global level, with very niche clientele! Joey & Mitul chat around the pillars of:• How did Mitul start working in such a niche area of Logistics and with some of the most wealthiest clientele?• How did he build and evolve a sustainable logistics solution to some of the most remote places on the planet?• What impact did technology have within the solutions & where is it heading next?• What’s next for him - are there any personal projects or goals that await?Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #13, with Special Guest Andy Meeson, Vice President of Reveni! He's building the future of post-purchase commerce at Reveni, where outbound, returns, refunds, and customs operate as one seamless global system. Retailers do not fail because of price, they lose customers because post-purchase breaks trust - that's what Andy is fixing!He knows the in's/out's like the back of his hand, and your in for a treat, especially if returns is a big part of your pie! Joey & Andy chat around the pillars of:• Why Tech Solutions - the returns model and how it sets Reveni apart• What does it take to deliver complex customer solutions as a Fin Tech provider?• What do you think it takes to scale and what’s the GTM strategy• What does the future look like for Reveni?Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #12, with Special Guest David Emerson, now Investor & Board Advisor, and ex Owner, SVP & CCO of SEKO Logistics! Just when he thought he'd seen it all - David's story is a Logistics masterclass and will have you pinching yourself in amazement, from his early days at Expeditors International, right through to flexing his muscle at SEKO Logistics with his Co-Owners. His experience takes us far behind the chain on this one, on how to be explicitly successful in the industry and how this leads to full control of opening new doors. That's right, now an Investor, he has no intentions of hanging the boots up just yet - orchestrating AI powered tech has had something to say about that! Joey & David chat around the pillars of:• Combining experience with youth to enhance the future of the Logistics Industry• The secret to investing in strong, sustainable Logistics businesses• What should new Founders within the Logistics technology space be conscious of in today’s market?• What are his predictions for the Industry over the next 5 years?Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #11, with Special Guest Fran Gresswell, the Founder of Riviera Iced Tea! This is a brand on the horizon - Fran's story is jam packed, with how Riviera came to be and the product characteristics being unique. She's not messing around, these delicious beverages are an instant hit amongst the market and continue to blossom!  Joey & Fran discuss the following:• The Rationale of Bringing a Mediterranean-Inspired Beverage to UK shores• Why Riviera Iced Tea Over Other Beverages?• Her Stance on the eCommerce Market & Emerging Challenges Being Faced• How Riviera is Going From Strength to Strength, and Where Next... Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #10, with Special Guest Aizad Hussain, the CEO of Sprint Logistics! Your ears will be fully emerged for this one - Aizad's story is one of true high's & low's, and how he's captained his ship along the way, is a lesson for us all. He's a titan of the Logistics industry, for many reasons that set him apart!  Joey & Aizad discuss the following:• Inside a Founder-Built WMS: Scaling Fulfilment with Proprietary Tech• From Centralised to Local: The Operational Shift to Regional Fulfilment• From Founder to Leader: Evolving Your Leadership Philosophy as the Business Grows• What the Roadmap Ahead Looks like for Sprint LogisticsListeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind The Chain for episode #9, as Greg Tattersall from Icon Sports, shares his journey of start-up in the garage to a fully fledged operations site shipping high volumes every week - he covers things like sales expertises, workplace culture and ex-business partner buyout. Joey & Greg discuss the following:• Becoming a renowned brand of the sport clothing in the UK market• Why Icon Sports kit wear over other sports clothing• His views on the eCom market & the emerging challenges• The Mission at Icon SportsListeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind the Chain for episode #8, as Paul Scratchley from OCS Worldwide, tells us how to overcome international barriers experienced by retailers when cross border shipping and for returns, and the lasting impact of brexit and pre/post US tarrifs.Joey & Paul discuss the following:• The main reasons Brands & Business decide to not expand globally• What it takes to drive a high-performing sales team in Cross Border Logistics• How OCS Worldwide navigated the US tariffs changes• The Mission & future at OCS Worldwide UKListeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Behind the Chain, brings to you episode #7 on delivery strategy expertise, and when done right, how it can transform eCommerce business - with Hannah Porter, from Warrant Group.Joey & Hannah discuss the following:• A Decade in Delivery - specialised strategy for business development• Smart Logistics, Smart Business - expertises in building delivery solutions• Choice Without Compromise - carrier choice with customers at the centre  • The Mission at Warrant - expanding the global network with e-solutionsListeners will get insights into real-world examples of delivery strategy and solutions within freight forwarding, how it aligns with clients and retail customers, and why maintaining a strong network and rapport within the operations is a must. Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

In this episode of Behind the Chain, we’re joined by Phil Rees, a leading expert in the 3PL and eCommerce fulfillment space and the key voice of Shipmax Ltd.Joey & Phil discuss the following:This episode explores the evolving world of 3PL and how modern eCommerce brands can scale smarter by streamlining fulfillment operations and improving overall operational efficiency. It also dives into lead generation, enhancing the customer experience, and what it truly takes to succeed by choosing and working with the right 3PL partner.Listeners will experience knowledge on how to scale smarter through efficient fulfillment and the right 3PL partnerships, especially founders growing brands with complex logistics while aiming to improve operations and customer experience.Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

Join us on Behind the Chain as Claire Prance, supply chain expert at Uniserve, shares insights on building a 3PL strategy that drives growth—not just survival. We explore common pitfalls, practical strategies, and real-world examples that show what separates thriving supply chains from those merely “holding on.” Whether you’re a founder, operations leader, or logistics professional, this episode offers actionable advice to make your supply chain smarter, faster, and more resilient.Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

In this episode, we sit down with Laetitia Arfi, newly appointed Chief of Sales at Asendia, to explore her journey in cross-border enterprise sales. Laetitia shares insights from her career selling into some of the world’s biggest marketplace brands, the strategies that drive success across continents, and the evolving role of sustainability in global commerce. We dig into what it really takes to build lasting partnerships, navigate international markets, and lead high-performing sales teams in today’s fast-moving landscape.Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

He built his reputation in the fast-moving world of eCommerce fulfilment, first as the Founder of Parcel Station, then rising to become Business Development Director at Whistl, one of the UK’s leading delivery management companies. With over 15 years of hands-on experience, James has lived and breathed the operational challenges of scaling fulfilment businesses in an era defined by next-day delivery, rising consumer expectations, and the explosion of online retail.In this exclusive episode, I sit down with James Hayes to uncover his entrepreneurial journey from start-up founder to board-level leader at Whistl. We dive into the evolution of UK eCommerce fulfilment, the tactics that separate successful logistics operators from the rest, and the future of delivery in an ever-demanding market.We peel back the realities of what it truly takes to build, scale, and stay competitive in the fulfilment game:Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

A podcast exploring how bold ideas, strong infrastructure, and local insight come together to power global scale within eCommerce.In this episode, I sit down with Chris Ziomek, a key voice in cross-border commerce, to unpack the story behind Passport Global — from its origins to its cutting-edge technology that’s reshaping how brands ship internationally. We dive into:Chris’s background and Passport’s founding storyWhat makes Passport’s tech different in an increasingly crowded logistics spaceHow working with UK vs. US retailers presents unique opportunities and challengesChris’s take on the future of the UK/US trade deal and its implications for retailersPredictions for what cross-border eCommerce will look like in 2026If you're in eCommerce, logistics, or retail expansion — this episode offers valuable insight on where the industry is heading and how brands can stay ahead of the curve.Listen & Enjoy.Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]

He started his CEO Journey in the iconic year of 2008 [The Great Financial Crash], then went onto lead DPD to £100m in organic growth YOY as well as discovering the well renowned DPD App which revolutionaised and drastically changed the UK's consumer shopping experience for good.  In this exclusive episode, I sit down with Dwain McDonald, the visionary former CEO of DPD UK, to explore his extraordinary journey at the helm of one of the UK’s leading parcel delivery companies. With over two decades of leadership experience, Dwain transformed DPD into a technology-driven logistics powerhouse, renowned for innovation, sustainability, and customer service. We peal back the pains of what it really takes to build a £2 billion company:Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-PodcastSponsors: If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - [email protected]