BIG Small Business with Ben & Wade

Ben and Wade are joined by Derek Mills, CEO and co-founder of Square Cow Moovers, to unpack one of the most underrated principles in small business sales and marketing: sweating the small stuff. Derek helped build Square Cow into one of the largest moving companies in Texas, and in this episode he breaks down how obsessive attention to detail became one of their five core company values and what it actually looks like in practice. They dig into the real numbers behind small operational leaks, how leaving one moving pad at every job adds up to $70,000 a year in losses, how over-ordering carpet pad was quietly costing Carpet Now thousands of dollars a month, and why the biggest companies in the world like Chick-fil-A and Raising Cane's are not built on a few big ideas but on a million small ones executed better than everyone else. They also get into the culture side of sweating the small stuff, how you answer the phone, how your team shows up at the front door, the words you use when a client calls, and why what you tolerate you promote. If your B2C sales and marketing are dialed in but your margins are still disappointing, this episode is going to show you exactly where to look. 👉📸 Follow on Instagram: https://www.instagram.com/bigsmallbusinesspodcast 👉🎧 Subscribe on your favorite podcast platform