Business Analysis Live!

Business analysis is having a moment—and if AI feels overwhelming, this conversation might just change how you see your role.In this episode, I’m joined by speaker, author, and LinkedIn Learning instructor, Angela Wick, to unpack what may be the most underestimated role in AI-driven transformation: business analysis. Building on her recent article about the evolving role of business analysis in agentic AI, we explore how our work is shifting—from requirements and handoffs to decision-making, orchestration, and true partnership across business and technology.We talk candidly about what’s actually changing (and what isn’t), why AI demands our involvement earlier than ever, and how long-standing analysis skills suddenly matter more—not less—in a probabilistic, agent-driven world. If you’ve ever felt boxed into “requirements gatherer” territory or unsure where you fit as AI accelerates, this conversation is meant to spark confidence, clarity, and maybe even a little excitement about what’s next.🎙️Episode Highlights• The role of business analysis in agentic AI• Moving beyond requirements into decision velocity and process orchestration• Deterministic vs. probabilistic behavior in AI-enabled processes• Continuous analysis and the end of phased thinking• Human-in-the-loop governance and AI drift• Business analysis as a leadership and design discipline• Developing junior BAs in an AI-first world🔗 Resources·       Connect with Susan on LinkedIn·       Connect with Angela on LinkedIn·        Listen to the Kenny Loggins’ song “This Is It” that inspired Angela·        IIBA members can download Angela’s article TheEvolving Role of Business Analysis in the Age of Enterprise Agentic AIBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/ #BusinessAnalysis #AgenticAI #AITransformation

What happens when business analysis professionals stop going it alone and start finding their people?This episode of Business Analysis Live comes to you “live” from Toronto at the Building Business Capability (BBC) Conference—and it’s all about connection. I share scenes from the conference, introduce two incredible guests, and explore what it really means for business analysis professionals to find community, visibility, and confidence in a world that’s increasingly virtual.We talk about why conferences matter beyond the sessions, how visibility shows up differently in remote work, and why volunteering, networking, and authenticity play such a critical role in career growth. Through thoughtful conversations with Pam Paterson and my IIBA colleague Lia Spoltore, we dig into the human side of business analysis—values, trust, relationships, and learning together across generations.If you’ve ever wondered how to build confidence, grow your network without feeling transactional, or reconnect with the people part of this profession, this episode is for you.🎧 Episode Highlights• Finding your people in the business analysis community• Visibility vs. being “busy” at work• Networking beyond job searching• Volunteering as a confidence and skill builder• Human skills in a tech- and AI-shaped world• Values, authenticity, and trust in professional relationships• Conferences as connection, not just content🔗 Resources· Connect with Susan on LinkedIn·  Connect with Pam on LinkedIn·  Connect with Lia on LinkedIn🔗 Resources• Connect with Susan on LinkedIn• Connect with Pam on LinkedIn• Connect with Lia on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis#FindingYourPeople#BBCConference

Process improvement sounds straightforward—until resistance, culture, and people dynamics derail your best intentions.In this episode, I’m joined by Tawana Gardner and Julia Benford, two seasoned Lean Six Sigma practitioners who have been there, done that when it comes to process improvement. We talk about the most common process improvement mistakes business analysts make—and why they happen. We dig into real-world stories from inside organizations, where change isn’t resisted because people “hate change,” but because of fear, past trauma, unclear ownership, and missed conversations.Together, we talk about what it really takes to improve processes without alienating people: empathy over expertise, influence over authority, and meeting teams where they are—not just following the leader’s orders. If you’ve ever wondered why a process clearly “needs fixing” but no one seems ready to fix it, this conversation is for you.🎙️Episode Highlights• Why resistance to change isn’t what it seems• Common process improvement mistakes analysts make• The hidden impact of organizational culture and past change trauma• Finding (and empowering) real subject matter experts• Lean Six Sigma tools: when to use them—and when not to• Ownership vs. facilitation in continuous improvement• The role of leadership visibility in successful change🔗 Resources· Connect with Susan on LinkedIn· Connect with Tawana on LinkedIn· Connect with Julia on LinkedIn· Join us at the Building Business Capability conferenceBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#ProcessImprovement#BusinessAnalysis#ChangeManagement

In this episode, I’m joined by Ankit Agrawal, CRM Lead and data storyteller, for a practical, experience-driven conversation about data storytelling—what it really is, why it matters, and how business analysis professionals can use it to drive decisions instead of just presenting findings. We dig into why data alone rarely changes minds, and what it actually takes to move stakeholders from “interesting” to “let’s act.”Ankit shares real-world examples from his work leading CRM and analytics projects, along with a clear framework for turning analysis into a narrative that resonates with executives, technical teams, and everyone in between. From executive summaries and ROI to visualization pitfalls, stakeholder alignment, and the growing role of AI, this is a conversation about making your hard analytical work visible, credible, and impactful.🎙️Episode Highlights• Why data without context gets ignored• What “storytelling with data” actually means in practice• A framework for turning analysis into decisions• Driving urgency, ROI, and action with insights• Executive summaries and the elevator pitch effect• Common storytelling and visualization pitfalls• Building credibility and trust as a data professional• Adapting stories for technical vs. non-technical audiences• Where AI fits—and why the human storyteller still matters🔗 Resources·    Connect with Susan on LinkedIn·  Connect with Ankit on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#DataStorytelling #BusinessAnalysis #DecisionMaking

What if turning strategy into real results is less about acting fast and more about learning fast? This conversation will change how you think about strategy.In this episode, I sit down with Elena Zhukova, Co-Founder of OKR Poland and business analysis practitioner, to explore what strategy actually is—and why so many organizations get it wrong. We cover the misconceptions that derail strategic efforts and talk about how iteration, OKRs, resilience, and deep human skills are essential to strategy work. Elena shares honest lessons learned and some refreshing truths about the messy work of making strategy real.If you’ve ever wondered how your business analysis skills really show up in strategy work—or why resilience matters more than having the right answer—this episode is full of insights you can start using right away.🎙️Episode Highlights• What strategy really means • Why strategy fails • The power of iteration and learning • OKRs as a tool for strategic experimentation • Lead vs. lag metrics • Human skills at the heart of strategy work • Defining “winning” in meaningful ways • The role of resilience in modern business • Using BA skills to guide executive-level conversations • Culture, behavior, and how organizations sabotage their own strategy🔗 Resources• Connect with Susan on LinkedIn• Connect with Elena on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #StrategyExecution #OKRs

Think AI governance is just policies and guardrails? Think again. In this episode, we break open the psychology, ethics, and risks behind AI decision making—and why business analysis and quality assurance professionals are more critical than ever.In this episode, I sit down with author and AI thinker Chris Ambler for a conversation that reframes how we should be approaching AI, ethics, and decision making. Instead of talking about AI as a shiny tool or a magical brain, Chris takes us back to basics—treating AI as software, unpacking the psychology behind human decision-making, and revealing why those insights are crucial for business analysis and QA professionals.In this conversation we talk about AI from a very different perspective. We explore bias and drift, moral frameworks, the “elephant and rider” model, and why guardrails—not hype—will determine the future of AI. This one goes deep, challenges your assumptions, and might leave you a little unsettled (but optimistic).Whether you're a business analysis or quality assurance professional, product leader, educator, or simply someone trying to wrap your head around how AI should work, this conversation will spark new thinking about the role we all play in responsible AI.🎙️Episode Highlights• What AI governance really means• Why AI must be treated as software—not a sentient being• Bias, drift, and why repeatability matters• Ethical frameworks and the dilemma of “whose morals” to encode• The psychology behind human decision-making• Anthropomorphism and the danger of “trusting” AI• Why business analysis and quality assurance professionals are essential to responsible AI development• The urgency of creating AI guardrails and global collaboration• Chris’s new book The Psychology of AI Decision Making• Chris’ AI Governance Union initiative🔗 Resources· Connect with Susan on LinkedIn· Connect with Chris on LinkedIn· Learn more about Chris’ book The Psychology of AI Decision-Making·IIBA members have exclusive access to this book through their membership! Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.#businessanalysis #ArtificialIntelligence #AIGovernanceLearn more at ⁠⁠⁠⁠https://www.iiba.org/

Change is accelerating faster than ever — but are you managing it, or leading it? Do you know the difference? In this episode, I sit down with Yvonne Ruke Akpoveta, with The Change Leadership, an organization that advocates for change leadership as a capability and skillset. We talk about what change leadership looks like today and how it is more than a role or a methodology. It’s a capability every professional needs, especially business analysis professionals who work at the intersection of people, process, and technology.From empathy to emotional intelligence, from handling resistance to shaping meaningful collaboration, this conversation is packed with practical insights you can use right away. If you’ve ever wondered, “Am I a change leader?” — the answer is yes. And Yvonne helps you see exactly why.🎙️Episode Highlights• What change leadership really means• How change leadership differs from change management• The role of empathy and emotional intelligence• Why resistance is a gift• How BA skills naturally align with change leadership• Collaboration and trust-building• Stakeholder engagement that works• Influence vs. manipulation• Empowering others to act• Mindsets for today’s change leaders🔗 Resources·   Connect with Susan on LinkedIn·   Connect with Yvonne on LinkedIn·   Learn more about The Change LeadershipBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#ChangeLeadership #BusinessAnalysis #LeadershipSkills

Ever wonder what real value looks like in business analysis—and how to show it with confidence?In this episode, host Susan Moore talks with trainer, author and owner of Bridging the Gap, Laura Brandenburg, to talk about what it means to deliver value as a business analysis professional. We explore why value goes far beyond documents and deliverables, how confidence shapes our impact, and where AI actually helps (and where it absolutely does not). We also discuss Laura’s new eight step framework from her new book The Value Driven Business Analyst. 🎙️Episode Highlights• What “value” really means in business analysis• Outcomes vs. value (and why it’s not either/or – it’s and)• How confidence affects our ability to lead• The business analysis value proposition: reducing rework and improving decision velocity• The role of AI in business analysis work today• Showing your value inside organizations that “don’t get it”• Let AI take care of the routine tasks so you can focus your time on deeper collaboration and relationship building• Laura’s value driven business analysis framework• Laura’s upcoming 3-part webinar series with IIBA which starts on Feb 18🔗 Resources·   Connect with Susan on LinkedIn·     Connect with Laura on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ValueDrivenBA #CareerConfidence

Are you leaving your business analysis work to chance? Let’s talk about why planning your business analysis work matters more than you think.In this episode, I sit down with Kathy Berkidge, speaker, trainer and business analysis practitioner, to explore one of my favorite topics from the BABOK® Guide—Business Analysis Planning and Monitoring. We discuss why business analysis planning gets overlooked, what a solid business analysis plan looks like, and how it impacts stakeholder engagement and overall project success. Whether you’re working on a massive transformation or a quick enhancement, business analysis planning is a leadership skill that can elevate the importance of your work and how it directly relates to the outcomes of your initiative.🎙️Episode Highlights• Why planning your business analysis work is critical• Common reasons planning gets skipped• The difference between a business analysis plan and a project plan• How planning strengthens stakeholder engagement• Nine key elements of a business analysis planning canvas• Adapting planning for Agile vs. Waterfall projects• Tips for scaling your plan based on project size🔗 Resources· Connect with Susan on LinkedIn · Connect with Kathy on LinkedIn· Learn about the 2026 Building Business Capability (BBC) conference Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #BusinessAnalysisPlanning #BABOK #IIBA

From agile insights to AI’s impact on business analysis, discover the top Business Analysis Live! conversations that shaped our profession in 2025. In this special end-of-year episode of Business Analysis Live, we’re hitting pause to celebrate the best of 2025. We look back at the top five episodes that got you thinking and inspired new ways to approach your business analysis. Whether you’re curious about agile, the latest standards, or the art of asking great questions, this recap is packed with insights you won’t want to miss. Join me as we reflect on what made these conversations so impactful!🔗 Resources Connect with Susan on LinkedIn▶️ Watch the Top 5 Episodes#5  What Business Analysis Professionals Should Know About Agile#4 How a Framework Transforms Your Business Analysis Approach#3 AI and the Future of Business Analysis Roles#2 The New Standard in Business Analysis#1 How to Ask Good Questions Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at https://www.iiba.org/#BusinessAnalysis #AgileMindset #FutureOfWork

Giving and receiving feedback doesn’t have to feel awkward—discover how to turn it into a powerful relationship-building skill!In this episode of Business Analysis Live, I sit down with Paweł Sidorowicz to unpack the art (and science!) of feedback. We explore why feedback matters, how to give it thoughtfully, and what it takes to receive it with grace—even when it stings. From practical frameworks to real-life stories, this conversation is packed with insights you can use right away to strengthen relationships at work and beyond. If feedback has ever felt uncomfortable, this episode will help you rethink it as a gift, not a lump of coal.🎙️Episode HighlightsWhy feedback is essential for building trust and relationshipsCommon challenges in giving and receiving feedbackA practical 4-step framework for delivering feedback effectivelyManaging emotions before and during feedback conversationsActive listening and self-awareness as feedback superpowersCultural and personal factors that shape feedback How to handle sensitive topics and timingTurning feedback into growth opportunities🔗 ResourcesConnect with Susan on LinkedInConnect with Paweł on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/

What if the most influential voices in business analysis aren’t the ones writing books, speaking at conferences or leading training but the ones who are talking with their peers about their experiences? In this episode of Business Analysis Live, I sit down with John Wisner, host of the BA Insights podcast, to explore how our everyday conversations impact the business analysis community. We talk about why connecting with peers matters, how creativity and adaptability fuel great analysis, and why sharing your authentic voice can break you out of your imposter syndrome mindset. From tailoring techniques to embracing AI, this episode is packed with insights for anyone who wants to rethink the importance of those breakroom conversations!🎙️Episode Highlights• Why conversations—not just conferences—shape the business analysis community• The origin story of the BA Insights podcast and its impacts• Creativity in business analysis: bringing your whole self to the work• Interviewing skills and adaptability as core business analysis strengths• Tailoring techniques vs. following the textbook• Using observation and practice to grow your skills and find your style• How AI is influencing the practice of business analysis 🔗 Resources· Connect with Susan on LinkedIn·  Connect with John on LinkedIn·  Watch John’s BA Insights podcastBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ProfessionalGrowth #BACommunity

In this episode of Business Analysis Live, Susan sits down with Mate Toth, a Microsoft MVP and Power Platform consultant, to explore why human skills—yes, those so-called “soft skills”—are essential in tech. We talk about blending technical expertise with communication, storytelling, and adaptability, and why these skills give you a competitive edge whether you’re a developer, data engineer, or business analyst. Plus, Mate shares his fascinating journey from cruise ship photographer to tech leader and community builder, and why he believes the future of work is “human first, builder next.”🎙️Episode Highlights• Why human skills matter in technical roles• Mate’s unconventional career path• The intersection of art and technology• Code-switching between a solution mindset and human skills• Why organizations undervalue soft skills and what to do about it• Practical advice for developers who want to influence solutions• Overcoming introversion and building confidence• The role of AI and the future of human skills in tech🔗 Resources· Connect with Susan on LinkedIn· Connect with Mate on LinkedIn· Learn about the Shift+Enter Summit in Budapest, HungaryBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #HumanSkillsInTech #FutureOfWork

What do opera singers know about business analysis? (Spoiler Alert: Turns out it’s more than you think)In this episode of Business Analysis Live, I sit down with Elias Mokole, opera singer, educator, and communication coach, to explore how the power of your voice can transform the way you connect with stakeholders. We go beyond logistics and talk about the art of intentional communication, self-awareness, and authenticity. Whether you’re introverted or extroverted, these practical insights will help you leverage your unique voice to build trust, adapt in the moment, and communicate with confidence.🎙️Episode Highlights • Why your voice matters in business analysis• Self-awareness as the foundation for effective communication• Breath work and calming techniques for high-pressure moments• Authenticity vs. imitation: finding your own sound• Practical tips for introverts and extroverts• The mental game behind speaking and presenting• How preparation and adaptability go hand-in-hand🔗 Resources·Connect with Susan on LinkedIn·Connect with Elias on LinkedIn·Follow Elias at Developing Your Authentic VoiceBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #CommunicationSkills #AuthenticVoice

What do AI and cybersecurity have to do with business analysis? More than you think.In this episode of Business Analysis Live, I’m joined by Bindu Channaveerappa—consultant, author, and global speaker—to explore the fast-evolving intersection of AI and cybersecurity. We unpack how these two domains collide, what business analysis professionals need to understand about risk, and how we can step into a more strategic role as organizations race to adopt AI. If you’ve thought that cybersecurity and AI are for tech teams, you’ll find that this conversation is packed with insights that will help you rethink your role in the age of intelligent systems.🎙️Episode Highlights• The convergence of AI and cybersecurity• Why 95% of AI projects fail• How business analysis professionals can bring the human factor to AI• Data readiness and decision validation• Ethical and societal impacts of AI• Security mindset as a core business analysis competency• Reflection as a strategic practice🔗 Resources• Connect with Susan on LinkedIn• Connect with Bindu on LinkedIn• Get Bindu’s book Cyber Security and Business AnalysisBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #Cybersecurity #AI

Feeling the pressure at work? You’re not alone—and you don’t have to power through it alone either. Let’s talk about how empathy can help us stay grounded, connected, and effective amid the constant change and competing demands.In this episode of Business Analysis Live, I’m joined by Chris Hoquis, educator and entrepreneur, for a heartfelt and insightful conversation about how practicing empathy can help us perform better work. We talk about how business analysis professionals can show up with intention, connect with stakeholders, and foster meaningful connections—even in digital spaces. From psychological safety to self-reflection, we dig into the human side of business analysis and why it matters more than ever in a post-pandemic world. 🎙️Episode Highlights• Pressure and change in today’s organizations• Empathy as a tool for resilience• Psychological safety and connection• Digital presence and intentionality• Empathy for yourself vs. others• Navigating burnout and understanding your capacity• Building trust through authentic engagement• Leadership and emotional toll in teams🔗 ResourcesConnect with Susan on LinkedIn    Connect with Chris on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#Empathy #Pressure #BusinessAnalysis

Can cultural diversity supercharge your BA practice? Discover how language, empathy, and global perspectives unlock deeper stakeholder engagement.In this episode, I’m joined by Lungile Mnguni, a lead business analyst and business analysis community leader. September 24th, the date we recorded this episode, is Heritage Day in South Africa—a perfect moment to explore the rich intersection of culture and business analysis. Lungile and I explore how cultural diversity is a strategic advantage. From language and empathy to respect and inclusion, we discuss how these elements shape stakeholder engagement and team dynamics. This conversation is a celebration of what makes our global business analysis community so vibrant—and why cultural awareness is a must-have skill in your business analysis toolkit.Whether you're a seasoned BA or just starting out, this episode will inspire you to rethink how culture and connection drive performance, collaboration, and growth.🎙️Episode Highlights• Heritage Day and cultural celebration in South Africa• The role of language and respect in stakeholder engagement• Emotional intelligence and the spirit of Ubuntu• Continuous learning as a global BA skill• Volunteering and community building• Navigating titles vs. actual BA work• Tips for working with culturally diverse teams• Why joining professional communities matters🔗 Resources• Connect with Susan on LinkedIn• Connect with Lungile on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #CulturalDiversity #GlobalBACommunity

What do “Rethink, Reconnect, Revolutionize” mean for business analysis? Find out in this special episode of Business Analysis Live! 🎉Join host Susan Moore for this special episode of Business Analysis Live as we celebrate this year’s Festival of Business Analysis conference in Australia and New Zealand with inspiring conversations, fresh perspectives, and a look at what’s new for 2025.This episode dives into the “Three R’s” of business analysis—rethink, reconnect, and revolutionize. We meet the conference organizers, Luigi Bini, president of IIBA Australia and Abi Sachithanantham, Director of Branch Events & Marketing for IIBA Australia. Then we talk to four speakers to get a sample of the talks that are shaping the future of our profession. From antifragility to the “data dance,” to essential human skills in the age of AI, you’ll get a taste of what this year’s festival has to offer!2025 Festival of Business AnalysisThe online portion of the festival starts on Mon, Oct 13 and ends Fri, Oct 17.The in-person portion begins on Mon, Oct 20 and ends Fri, Oct 24 and will take place across New Zealand and Australia, with events in multiple cities and a flagship closing day in Sydney featuring keynote speakers, panels, and global IIBA leaders.Get your tickets, find the agenda and learn about the speakers at the Festival of Business Analysis. 🎙️Episode Highlights• Hear about this year’s Festival of Business Analysis organized by IIBA Australia• Rethink, reconnect, revolutionize our thinking about business analysis • Anti-fragility and thriving in disruption with Jan De Vries• Data governance and “mastering the data dance” with Dr. Joe Perez• Business analysts as leaders with Filip Hendrickx• Practical tools for BA planning with Kathy Berkidge🔗 Resources· Connect with  Susan on LinkedIn· Find IIBA Australia on LinkedIn· Connect with Jan on LinkedIn· Connect with Dr. Perez on LinkedIn· Connect with Filip on LinkedIn· Connect with Kathy on LinkedInBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #FestivalOfBusinessAnalysis #Leadership

What is a Solutions Architect, and how do you become one? In this episode, Susan Moore sits down with Solutions Architect, Sachin Bhoria, who shares his journey from business analysis to solutions architecture. We dig into the technical and human skills needed for the work and the surprising role that curiosity and trust play in solving business problems. If you’ve ever wondered how this role bridges strategy and technology—or if you’re considering it as your next career step—this conversation is full of insights you won’t want to miss.🎙️Episode Highlights• What does a Solutions Architect do?• Your transferable skills from business analysis• The role of curiosity in solutions architecture work• Working with a tech stack (hello Microsoft!)• Building relationships and stakeholder trust• Spotting opportunities for process improvement• Certifications and career tips• Balancing business needs with technical solutions🔗 Resources• Connect with Susan on LinkedIn• Connect with Sachin on LinkedIn• Listen to episode #56 Launching Your Business Analysis Career with guest Sachin Bhoria• Listen to episode #81 What is a Functional Consultant? with guest AJ HawleyBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #SolutionsArchitect #CareerGrowth

What if the secret to delivering real value isn’t doing more, but thinking differently?In this episode of Business Analysis Live, I sit down with friend, storyteller, and author, Fabrício Laguna — the Brazilian BA — to explore the power of outcome-driven thinking. We talk about why focusing on outcomes (not just outputs) changes how we work, connect, and deliver change, and how this mindset can transform not only our projects, but our organizations and careers.Fabrício shares insights from his new book Please Hold: The Power of Outcome-Driven Thinking, blending the business analysis mindset with the art of storytelling. We talk about empathy, purpose, collaboration, and what it takes to move from “just doing tasks” to truly enabling change.🎙️Episode Highlights• How Fabricio defines outcome-driven vs. output-driven mindsets• Why storytelling is a powerful business analysis tool• The role of empathy in achieving better outcomes• How business analysis techniques build “muscle memory” for critical thinking• Connecting personal purpose to organizational goals• Encouraging collaboration and shared perspectives• Practical examples of shifting to an outcome focus🔗 ResourcesConnect with Susan on LinkedInConnect with Fabricio on LinkedInLearn more about Fabricio at https://thebrazilianba.com/Download a free preview edition of Please Hold: The Powerof Outcome-Driven ThinkingBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #OutcomeDriven #Leadership

Welcome to the 100th episode of Business Analysis Live! 🎉 In this milestone conversation, Susan Moore is joined by Laura Paton, LinkedIn Learning instructor, author and speaker, to explore the sometimes-confusing relationship between business analysts and project managers. We talk about common misunderstandings, areas of overlap, and how BAs and PMs can support each other for better outcomes. Laura gives lots of practical advice for navigating agile vs. waterfall approaches, transitioning roles, and expanding your career using business analysis competencies. Whether you work regularly with project managers or wear both hats yourself, this episode offers insights into how you can have better communication, collaboration, and outcomes with your project management partners. 🎙️Episode Highlights• Common misconceptions between BAs and PMs• How organizational context affects business analysis and project manager roles • Transferable skills between business analysis and project management• Collaboration tips for working with project managers early in an initiative• Areas of overlap including risk management and business analysis planning and monitoring• Advice on how business analysis professionals can assist project managers with managing up and seeing around corners• Project Managers, Scrum Masters, and Business Analysts. Oh my! • Expanding your business analysis career path into project management (or another path)• Business analysts and project managers working in non-IT environments• Portfolio and program management explained🔗 ResourcesConnect with Susan on LinkedInConnect with Laura on LinkedinFind Laura’s latest course on projectmanagement communication with business analysts on LinkedInCheck out IIBA’s career specialization wheel for the kinds of roles that require business analysis skillsBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ProjectManagement #AgileLeadership

In this episode of Business Analysis Live, Susan Moore is joined by Salesforce consultant and business analysis advocate Vanessa Grant to talk about what business analysis looks like when working with enterprise platforms, like Salesforce. They explore the evolving role of BAs in low-code/no-code environments and how business analysis work is critical even when it seems invisible. Vanessa shares her journey into the Salesforce ecosystem,the importance of business analysis planning, how technical debt creeps into platform implementations, and the adjacent skills business analysis professional need to grow from junior to senior roles. Whether you're a business analyst, product owner, admin, or just curious about business analysis for low code/no code enterprise platforms (not just Salesforce!),this conversation delivers practical insights with humor, honesty, and plenty of real-world examples.Don't forget to check out the Salesforce Business Analysis Trailblazer community that Vanessa discussed for more resources and networking opportunities. Link in the Resources section. 🎙️Episode Highlights· Defining the role of business analysts inlow-code/no-code platforms· Why business analysis is essential but ofteninvisible· Technical debt and the cost of skipping analysis· Skills that separate senior BAs from junior ones· Building respect for the BA role throughplanning and collaboration· Writing effective user stories and thinking likea developer· Navigating stakeholder dynamics and platformconstraints· The rise of AI and the future of junior businessanalysis roles· The value of soft skills and empathy in techprojects🔗 ResourcesConnect with Susan on LinkedInConnect with Vanessa on LinkedInSalesforce Business Analysis Trailblazer CommunityBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #LowCodeNoCode #SalesforceBA

In this episode of Business Analysis Live, Susan Moore is joined by Iryna Sizikova, a business analysis leader in the medical device space, for a discussion into what it really takes to work in one of the most regulated, complex, and impactful industries out there - healthcare.Iryna shares her 18-year journey from junior analyst toshaping cross-organizational processes for a global medical device company. Along the way, she breaks down what makes healthcare different: the number of stakeholders, the constant need for documentation, and the critical role ofcompliance. From regulatory submissions and ISO standards to agile in a regulated environment, Iryna offers valuable insights into compliance, documentation, stakeholder collaboration, and why curiosity is your strongestskill in this field.🎙️Episode Highlights• The impact of domain and regulatory context on business analysis• Types of stakeholders in healthcare projects• Handling compliance with multiple regulatory agencies and standards• The importance of documentation, traceability, and audit readiness• Strategies for translating complex terminology• Cross-functional collaboration with developers, regulatory, and quality teams• How business analysis professionals support risk mitigation and product safety• Advice for entering and growing in the healthcare domain🔗 ResourcesConnect with Iryna on LinkedInLearn more about the *Business Analysis Core Concept Model *I accidentally referred to this as the Business Analysis Core Competency Model, which is a different thing. Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.#BusinessAnalysis #HealthcareProjects #RegulatoryCompliance

In this episode of Business Analysis Live, Susan Moore sits down with Tyler Kenny, the product manager behind the evolution of the ECBA (Entry Certificate in Business Analysis). Go behind the scenes to learn why the ECBA has changed, how AI and shifting workplace expectations influenced its redesign, and what it means to be "real-world ready" as a foundational business analyst today. Whether you’re a candidate, hiring manager, or leader in the business analysis community, this conversation breaks down what you need to know.🎙️Episode Highlights• Why the ECBA was updated and the factors that shaped the thinking behind how to change it• Understanding the difference between a certificate and certification• The focus on applied knowledge vs. memorization in the new exam• The growing importance of strategy at all career levels• How the ECBA supports new professionals entering the workforce• A behind-the-scenes look of the development and validation processes• Resources to help candidates prepare for the ECBA• Balancing employer expectations and candidate readiness• What the evolution of the ECBA means for the profession🔗 Resources• Connect with Tyler on LinkedIn• Access additional ECBA resources on the IIBA website• Watch to the Business Analysis Live! episode where Tyler talks about the latest version of the Business Analysis StandardBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ECBA #AIandWorkplace

In this episode of Business Analysis Live, we explore the power of structured, standardized content in the age of generative AI. Susan Moore (IIBA) is joined by Stephanie De Waegenaere from Information Mapping to discuss how a decades-old methodology can dramatically improve how AI tools like ChatGPT and Microsoft Copilot perform.Learn why structured content isn't enough on its own, how to treat AI as a stakeholder in your documentation process, and why information mapping might just be the secret sauce for business analysts working with AI.Whether you're struggling with hallucinations in your AI output or looking to improve the ROI on documentation efforts, this conversation is packed with insights you won't want to miss.🎙️Episode Highlights· What is information mapping and why it matters·  Structure vs. standardization in documentation·  Real-world AI performance tests with structured content·  Treating AI as a stakeholder·  Data mapping vs. information mapping·  AI tool comparisons: ChatGPT vs. Microsoft Copilot·  Security and sensitivity in AI usage·  Future of information mapping with AI integration🔗 ResourcesConnect with Stephanie on LinkedInFind out more about the Information Mapping methodologyBusiness Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#InformationMapping #GenerativeAI #BusinessAnalysis

In this episode of Business Analysis Live, Susan Moore is joined by Kent McDonald—freelance product manager, author, and speaker—for a candid conversation on what business analysis professionals really need to understand about agile. Together, they explore the evolution (and dilution) of agile practices, the confusion around roles like product owner vs. business analyst, and how professionals can navigate agile environments without getting lost in jargon or rigid frameworks.You’ll hear real-world stories, practical advice, and a refreshing perspective on how business analysis professionals can meet the real definition of agile - supporting better collaboration, faster learning, and meaningful outcomes for their teams.If you've ever felt boxed in by "the agile way" or wondered how to demonstrate your impact as a business analysis professional — this episode is for you! 🎯 Episode Highlights• The history and intent behind agile• Why agile feels broken in many organizations• Common myths about agile and business analysis roles• How to demonstrate impact instead of talking about "value"• Understanding the important role context plays in agile approaches• Why collaboration and feedback matter more than ceremonies• Making stealth business analysis contributions that support the team• Advice for aligning your work with how your organization makes money• Why you should stop saying "agile" and just focus on working better🔗 ResourcesConnect with Kent on LinkedInSee Kent at BBC Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #Agile #ProductManagement

In this episode of Business Analysis Live!, Susan Moore is joined by Deirdre Caren, Founder and Director of Agora Insights Ltd, for an in-depth conversation about the evolving role of business analysts in the age of AI. They discuss what it means to treat AI as a stakeholder, not just a tool, and why documenting alone is no longer enough to call yourself a business analysis professional in the AI era. They unpack the concept of prompt engineering—highlighting how business analysts are already well-equipped for it—and explore the mindset shifts required to adapt through learning and unlearning. The conversation turns to the value of context making, the importance of conceptual models, and how AI can enhance human skills rather than replace them. You’ll also hear about real examples of AI agents trained for business analysis and architecture roles, and how BAs can play a key part in shaping AI strategy within their organizations. Whether you're curious, cautious, or fully immersed in AI, this episode will inspire you to think critically about your future in the profession.  🎙️Episode HighlightsWhat it means to treat AI as a stakeholderWhy documenting isn’t enough in the AI eraThe role of prompt engineering and how BAs are already doing itAdapting to change through learning and unlearningData, context, and the importance of conceptual modelsReal examples of AI agents trained for BA and architecture rolesHow AI enhances—not replaces—human skillsEmpowering BAs to influence AI strategy within organizations🔗 ResourcesConnect with Deirdre on LinkedIn Learn more about Agora Insights and their offeringsRead from Deirdre’s AI Library Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ArtificialIntelligence #FutureOfWork

In this episode of Business Analysis Live, Susan Moore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, while your human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.Whether you're new to interviewing or a seasoned BA, this conversation will shift how you approach interviews in an AI-augmented world.🎙️Episode HighlightsWhat makes an effective stakeholder interviewThe role of empathy, curiosity, and trustThe “Empathy, Appreciation, and Demand” communication stackHow to use AI as a research and analysis assistantPrompt engineering as a business analysis skillTranscribing and mining interview data with AIUsing AI to generate user stories and test casesThe human edge in interpreting emotions and body languagePracticing interview skills using AIThe importance of stakeholder rapport and reciprocity 🔗 ResourcesConnect with Pamela on LinkedInMeet Pamela at an upcoming event! Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ArtificialIntelligence #HumanSkills

Asking the right questions is at the heart of great business analysis—and in this episode, we’re taking a look at what makes a good question. Host Susan Moore is joined by Jamie Champagne, LinkedIn Learning instructor, author and speaker, as they explore how thoughtful questioning not only drives clarity and understanding but also empowers teams and uncovers valuable insights.Jamie brings her signature blend of energy and expertise to share practical techniques, real-world examples, and her favorite go-to questions that drive understanding and forward momentum.Whether you're leading stakeholder interviews, facilitating workshops, or just trying to make sense of business needs, this conversation will elevate your skills and mindset around one of the most fundamental tools in the BA toolkit.📌 Episode Highlights:• Why good questions matter more than good answers• Framing your role to set the stage for successful interactions• The power of silence in stakeholder conversations• Uncovering hidden and unspoken requirements• Building trust and relationships through questioning• How observation enhances elicitation• The role of good questions in executive-level communication• Favorite go-to questions that spark insights📚 Resources:Connect with Jamie on LinkedInBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #StakeholderEngagement #GoodQuestions

Soft skills are often misunderstood as secondary totechnical expertise, but, in fact, they are fundamental to the success of both business analysis professionals and requirements engineers. In this episode of BusinessAnalysis Live!, we explore how and why soft skills make the difference in requirements elicitation. Susan Moore is joined by guest Stan Bühne from the International Requirements Engineering Board (IREB) to discuss why soft skills aren’t “soft”—they’re essential! 🎙️Episode HighlightsIntroduction to Requirements EngineeringOverlap Between Business Analysis andRequirements EngineeringWhy Soft Skills Are Critical for SuccessDefining Key Soft Skills for RequirementsEngineeringThe Role of Soft Skills in Agile EnvironmentsPractical Tips for Improving Soft Skills🔗 ResourcesConnect with Stan on LinkedIn Follow IREB on LinkedInLearn more about the International Requirements Engineering BoardBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#softskills #humanskills #requirements

Business analysis is evolving—are you keeping up? IIBA hasjust released the next iteration of The Business Analysis Standard, offering a more accessible, practical guide to business analysis that goes beyond just practitioners. This 60-page free business analysis resource simplifies key concepts, making it easier to communicate the value of business analysis, align with leadership, and drive better business outcomes. In this episode, guest, Tyler Kenny, IIBA Product Manager forthe latest version, joins Susan to share his insights on the evolution of the Standard, key improvements, and how it helps organizations drive better outcomes. Whetheryou're a business analyst, product owner, consultant, or leader, this iteration of the Standard (and this episode) has something for you! 🎙️Episode Highlights• Introduction to the new Business Analysis Standard• Why the update was needed• Key improvements: accessibility, readability, and organizational considerations• The role of volunteers in shaping the Standard• How the Standard complements the BABOK Guide• Future updates and evolving business analysis practices🔗 ResourcesDownload The Business Analysis Standard Connect with Tyler on LinkedInBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysisStandard #BACommunity #businessanalysis

Decision-making is an essential skill in both personal andprofessional life, yet many of us struggle with it. Overthinking, fear, and uncertainty often cloud our judgment, making it difficult to take action. In this episode of Business Analysis Live!, host Susan Moore speaks with author, speaker and coach, Lison Mage, about breaking free from overthinking and making more effective decisions. We also explore the impact of fear, the importance of emotional intelligence, and how storytelling enhances decision-making. You won’t want to miss this episode!  🎙️Episode HighlightsIntroduction to decision-making and overthinkingGuest: Lison Mage author of Act Before YouOverthink and speakerMyths of overthinking and how they affectdecisionsRole of fear in decision-makingEmotional intelligence and its impact on choicesHow storytelling influences decision-makingThe importance of process vs. outcome indecisionsStrategies to improve decision-making skills 🔗 ResourcesConnect with Lison on LinkedInFind out more about LisonBusiness Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#businessanalysis #decisionmaking #overthinking#emotionalintelligence

Prioritization is more than just sorting a to-do list—it'sabout making decisions about what you will and won’t do. In this episode, Susan talks with Kent McDonald, speaker, author and product management practitioner, about the myths and misconceptions around prioritization.  Kent brings years of experience in product management,business analysis, and agile methodologies to the discussion. He’s seen a lot of prioritization issues over all those years! We explore the difference between prioritization and sequencing, why "priority" isn’t always singular, and how filters—not buckets—can help organizations make betterdecisions.You’ll learn how to challenge traditional prioritizationtechniques, ask the right questions to uncover true business objectives, and ensure that your backlog is a strategic tool rather than a cluttered wish list. If you’ve ever struggled with stakeholder demands, competing priorities, orbacklog bloat, this conversation is for you!🎙️Episode Highlights• The misconceptions about prioritization• Why organizations struggle with defining priorities• The difference between prioritization and sequencing• How to apply a filters, not buckets approach• Why business analysts play a key role in prioritization• The power of focusing on outcomes, not just lists• Why popular frameworks like MoSCoW and RICE can be misleading• How to navigate stakeholder resistance when making prioritization decisions🔗 ResourcesConnect withKent on LinkedInRead Kent’s article on prioritization that inspired this discussion Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #Prioritization #Agile

In this episode of Business Analysis Live!, Susan chats with IIBA Partner Manager Koketso Chaba- and BA COE (Center of Excellence) Manager, Wilna Coetzee, to explore how business analysts can successfully navigate strategy changes within their organizations. Our guest shares insights and lessons on how their strong COE gave them an advantage by enabling them to sense and respond to change without significant disruption. Wilna shares how a focus on foundational business analysis skills, good metrics and leadership support makes an organization “nimble” and more resilient when change happens. 🎙️Episode Highlights • The role of a Business Analysis Center of Excellence • Foundational skills for adapting to strategy shifts • Collaborating across multiple Centers of Excellence • Recruiting and developing future-fit business analysts • How analytics and data drive business analysis success 🔗 Resources Connect with Wilna Coetzee on LinkedIn Connect with Koketso Chaba-Matibidi on Linkedin Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠⁠⁠⁠https://www.iiba.org/

In this episode Susan Moore and guest Laura Brandenburg, founder and CEO of Bridging the Gap, discuss how having a structured approach to business analysis can improve the outcomes, quality and value of our work. This approach can also lead to more confidence and credibility for the business analysis professionals.  Laura introduces one such framework, her “Business Analyst Framework for Success," detailing its eight steps, from understanding business objectives to evaluating value created. This framework will be the source of her 3-part IIBA member webinar series starting in March also titled The Business Analyst Framework for Success. The conversation highlights how frameworks complement project, software development and agile methodologies, adapt to various project contexts, and support both new and experienced BAs in delivering impactful outcomes. ✨Episode Highlights: • What a business analysis framework is and why it's essential for practitioners. • How to navigate the complexities of project management and software development frameworks while maintaining your unique business analysis approach. • The benefits of being proactive and strategic in your role as a business analyst. • A preview of Laura's upcoming three-part IIBA webinar series, "The Business Analyst Framework for Success," where she will break down an eight-step framework designed to help you excel in your business analysis work. 🔗 Resources: Connect with Laura Brandenburg on LinkedIn      Register for the 3-part webinar series (IIBA Member Exclusive) Learn more about the framework that Laura shared          Laura offers a Quick Start to Success Workshop   Business Analysis Live! is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). She talks with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠⁠⁠⁠https://www.iiba.org/   #BusinessAnalysis #FrameworkForSuccess #ProfessionalGrowth

As we start 2025, Susan looks back at the most memorable moments from Business Analysis Live! In this special episode she shares the top five episodes from 2024, with these experts: 🏆 Top 5 2024 Episodes 5. What is Business Architecture? (with Roger Burlton) 4. Working With Developers (with Tamara Copple) 3. What is Requirements Management? (with Jenn Bedell) 2. AI For Business Analysis (with Vince Mirabelli) 1. How To Do Business Analysis (with Howard Podeswa) And we invited a few guest co-hosts to join us on topics they are passionate about: 🎤 Episodes With Guest Co-Hosts (with co-host Fabricio Laguna) s (with co-host Andy Grazebrook) (with co-host Blake Heggestad) It’s also been a year of transformation for the podcast, with a big change that’s shaped our upcoming season (Season 4!). Don’t miss this chance to reflect on last year and get a glimpse of what’s ahead!   Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠⁠⁠⁠https://www.iiba.org/ #BusinessAnalysis #BestOf #Podcast

In this episode of Business Analysis Live!, Susan Moore, Community Engagement Manager at IIBA, speaks with Laura Paton, a LinkedIn Learning instructor, speaker, and trainer, about the critical role of communication in successful business analysis. Effective communication ensures that all stakeholders share a clear understanding of objectives and desired outcomes. Business analysis professionals often act as the bridge between stakeholders and solution implementation, engaging with individuals across various levels of an organization, each with unique communication needs. To connect effectively with this diverse audience, business analysis professionals must employ a range of techniques and skills tailored to different contexts and stakeholder groups. Communicating in a one-size-fits-all manner simply doesn’t work. The consequences of miscommunication can be severe, leading to misaligned goals, project delays, or even failure. Discover why clear and effective communication is essential for achieving business outcomes, learn strategies to overcome common challenges, and gain actionable tips to enhance your communication skills as a business analyst—all in this insightful episode! 🎙️Episode Highlights: • The Role of Communication • Challenges in Communication • Tailored Communication Strategies • Techniques for Effective Communication • The Cost of Miscommunication • Communication in a Digital World • Building Strong Stakeholder Relationships 🔗 Resources: Connect with Laura on LinkedIn Link to Laura's LinkedIn Learning course Business Analysis Communication Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠⁠⁠⁠https://www.iiba.org/ #BusinessAnalysis #CommunicationSkills #ProfessionalDevelopment

In this episode of Business Analysis Live!, Susan talks with Stuart Mullinger, business analysis practitioner, speaker and  a self-proclaimed "business analysis community cheerleader” to talk about the importance and power of community in the business analysis profession. We explore how professional relationships, and collaboration can elevate both individual analysts, organizations and the profession. We discuss strategies for building meaningful connections with colleagues, overcoming collaboration challenges, and expanding perspectives through diverse professional networks. Episode Highlights How to build valuable professional relationships The role of community in advancing the business analysis profession Tips for overcoming challenges with collaboration Where to find a few virtual business analysis communities if you want to get more involved! RESOURCES: Connect with Stu on LinkedIn Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠⁠⁠https://www.iiba.org/ #businessanalysis #community #collaboration

In this episode of Business Analysis Live!, host, Susan Moore, talks with Dan Funk and Alex Herron from Sartography, a business process automation company, about business process models and why they matter to the work of business analysis. Hosted by Susan Moore, Community Engagement Manager at the International Institute of Business Analysis, this episode unpacks the key role of process models in driving project success and improving communication across teams. We begin by addressing a common question: “Why do we need process models?” Many organizations struggle to recognize the value of process modeling, often viewing it as complicated or unnecessary. Through the insights and stories from Dan and Alex, we address these misconceptions and demonstrate how process models create a shared understanding among team members and stakeholders. We also talk about introducing process modeling into your work, particularly where you may have some resistance to using them. With plenty of real-world examples, we highlight how business process models can drive better communication, improve decision-making, enhance collaboration, and contribute to more successful project outcomes. Episode Highlights: • Why business process models are essential for clarity and alignment. • Overcoming resistance to modeling within teams and organizations. • Real-world examples of how process models enhance collaboration and decision-making. • Tips for introducing process models effectively and building stakeholder trust. • The tangible impact of process modeling on project outcomes, including risk mitigation and faster delivery. Resources Connect with Alex on LinkedIn Connect with Dan on LinkedIn Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠⁠https://www.iiba.org/ #businessanalysis #businessprocess #processmodeling

In this episode of Business Analysis Live!, host, Susan Moore talks with functional consultant and guest, AJ Hawley, about the role and work of functional consultants and how it relates to business analysis. Functional consultants, or functional analysts, have a mix of business analysis skills and technical expertise, allowing them to be a full service provider of solutions for their tech stack. We discuss: • The Role of Functional Consultants: We discuss what a functional consultant does, including how their skills and responsibilities may overlap with or differ from those of business analysts. • Skill Sets and Competencies: We identify specific skills that make functional consultants effective in their roles, such as their ability to not only elicit requirements, technical expertise and domain knowledge. • Relationship with Business Analysis: We talk about how functional consultants often come from business analysis backgrounds and how this helps them to be better at delivering their outcomes! • Real-World Applications: We talk about what functional consultants do daily. Resources: • Connect with AJ on LinkedIn • Listen to the Analysts After Dark podcast Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠⁠https://www.iiba.org/ #BusinessAnalysis #FunctionalConsulting #ProblemSolving

In this episode of Business Analysis Live!, Susan Moore, the Community Engagement Manager at the International Institute of Business Analysis (IIBA), is joined by guest co-host Blake Heggestad, IIBA's Director of Programs and Partnerships, and guest LN Mishra, founder of Adaptive US, to discuss how certifications can empower business analysts in their careers. The conversation begins with an overview of why agile certifications have become essential for business analysts, especially as more organizations embrace agile practices. LN shares the advantages of becoming certified in agile business analysis, emphasizing the development of role-specific skills, improved adaptability, and strengthened collaboration within agile teams. They then discuss two key agile certifications offered by IIBA. First, they discuss the Agile Analysis Certification (IIBA-AAC), a credential specifically designed for business analysts working in agile roles. The IIBA-AAC combines agile principles with practical business analysis techniques, preparing professionals for real-world project needs. Next, they cover the Certificate in Product Ownership Analysis (CPOA), another certification aligned with agile practices. The CPOA focuses on the product ownership role within agile frameworks, helping business analysts develop the skills needed to connect business goals with development teams and effectively lead product-focused initiatives. This episode provides an in-depth look at the agile certification process, offering preparation tips, recommended resources, and insights into how these certifications have positively impacted the careers of business analysts. RESOURCES: More information on Agile Analysis Certification (IIBA-AAC) More information on Certificate in Product Ownership Analysis (CPOA) Learn about Adaptive US Connect with LN Mishra on LinkedIn Connect with Blake Heggestad on LinkedIn Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA  We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠https://www.iiba.org/ #agile #certificiation #businessanalysis #productownership

In this episode of Business Analysis Live, Susan Moore, Community Engagement Manager at the International Institute of Business Analysis (IIBA), is joined by guest co-host Andy Grazebrook, IIBA Partner Manager for Europe, to explore how to get started in business analysis. They talk with Stuart Ecuyer, who leads a program within his organization that takes an innovative approach to helping aspiring business analysts enter the profession. The discussion explores how the program is set up, offering participants a mix of learning opportunities and hands-on experience within the organization. Junior business analysts not only learn business analysis but also immediately apply their knowledge to real-world projects, making the learning experience highly practical and impactful. We meet 2 new business analysts from the first cohort of the program, Leah Charlotte Facey and Marie Ete, who share their journeys, what they've learned, and how they are applying those lessons in their roles. Susan and Andy explore the ways they've entered the business analysis field—whether through formal education or transitioning from another role. They also discuss the importance of the soft skills (essential skills!) that are transferrable from their previous education and which are critical for those just starting out. They also touch on the key role mentorship and community support play in shaping early career growth. Packed with personal stories, practical advice, and encouragement for aspiring business analysts, this episode offers valuable insights not only for beginners but also for business leaders looking to develop similar training programs in their organizations. Stuart’s program serves as a model for how structured learning combined with real-world application can help organizations grow internal talent while delivering tangible results. Whether you're just beginning your business analysis career or looking to develop talent within your organization, this episode offers plenty of takeaways and inspiration. RESOURCES: Connect with Andy Grazebrook on LinkedIn Connect with Stuart Ecuyer on LinkedIn   Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at https://www.iiba.org/ #businessanalysis #careerdevelopment #professionaldevelopment

In this episode of Business Analysis Live!, host, Susan Moore, is joined by Bindu Channaveerappa, business analysis practitioner, speaker and author of the new book,  Cybersecurity and Business Analysis, to discuss the connection between cybersecurity and business. The episode begins by addressing common misconceptions about cybersecurity, such as the idea that it is strictly a technical domain, and introduces a broader perspective that involves business processes, human factors, and proactive risk management. Bindu explains how traditional cybersecurity approaches, which often focus on technical solutions like firewalls and anti-virus systems, are incomplete without incorporating business analysis. She emphasizes the concept of "shifting left," a strategy that encourages business analysis professionals to consider security from the earliest stages of a project. This proactive approach helps prevent costly issues later in the project lifecycle, ensuring security is integrated as a core component rather than a last-minute addition. The conversation then explores into Bindu’s personal journey of discovering how cybersecurity and business analysis intersect, including how preparing for IIBA’s Certificate in Cybersecurity Analysis (CCA) made her an advocate for greater awareness among business analysis professionals. She shares how her experiences inspired her to write a book that provides practical strategies for integrating cybersecurity into everyday business analysis activities. Bindu highlights how self-reflection is a core competency for business analysis professionals in understanding biases, evaluating decisions, and analyzing risk more effectively. By applying reflective practices, business analysis professionals can become better equipped to identify vulnerabilities, consider ethical implications, and make more informed decisions when it comes to cybersecurity. RESOURCES Connect with Bindu on LinkedIn Purchase her book and find more resources on cybersecurity and business analysis Learn more about IIBA’s Certificate in Cybersecurity Analysis (CCA) Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA  We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.   Learn more at https://www.iiba.org/ #cybersecurity #businessanalysis #selfreflection

Host, Susan Moore, welcomes the hosts of The JDE Connection podcast, Chandra Wobschall and Paul Houtkooper, to this first-ever cross over episode of Business Analysis live! You'll learn more about Chandra and Paul and their experiences with business analysis around the financial system they support, JD Edwards, an enterprise resource planning (ERP) solution owned by Oracle.  In this episode we talk about gathering requirements and learn a bit about why IIBA uses the term "eliciting" when referring to these activities.  Chandra and Paul share their experiences and techniques, like using questions to uncover true goals and maintaining trust by creating safe spaces for collaboration. We also talk about the role of emotional intelligence, active listening, and problem-solving in handling tough stakeholders and navigating critical business systems. This insightful exchange will leave you equipped with practical strategies and techniques for turning implicit needs into explicit requirements, managing stakeholder emotions, and fostering productive relationships in complex environments. Don't miss this opportunity to learn from seasoned professionals who know how to ask the right questions and unlock deeper understanding with your stakeholders!   Resources:  Connect with Chandra on LinkedIn Connect with Paul on LinkedIn Learn more about The JDE Connection podcast and where you can find it Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA  We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!   The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at https://www.iiba.org/ #businessanalysis #requirements #gatheringrequirements #elicitation 00:06 Introduction and Guests01:39 Guest Backgrounds 03:38 Requirement Elicitation Challenges and JD Edwards05:39 Educating Analysts and Techniques 24:47 Listening and Problem Solving 28:47 Awkward Conversations With Stakeholders 33:00 Learning and Dealing with Tough Stakeholders 45:57 Saying No and Documentation 55:44 Handling Communication and Conflict 59:22 Community Involvement and Closing

Susan Moore and, guest co-host, Fabricio Laguna (The Brazilian BA) introduce the concept of driving behaviors for business success, using the upcoming World Management Agility Forum conference as a backdrop. They are joined by Hugo Lourenco, founder of World Management Agility Forum, and Gonçalo Pereira, Human Factors Researchers at The Agile Thinkers to explore the critical role of human factors in business environments.   The discussion centers on the importance of key behaviors such as communication, cooperation, decision-making, and leadership in fostering business success. Hugo and Gonçalo emphasize the need for a behavioral management system that enhances agility, enabling businesses to adapt and thrive in rapidly changing environments. The conversation also touches on the relationship between IIBA and the conference, highlighting the alignment between business analysis and the human competencies outlined in the Business Analysis Body of Knowledge (BABOK Guide).   Listeners will gain insights into how the World Management Agility Forum evolved from a small gathering into a global event that attracts middle and senior management professionals seeking to connect with industry leaders and gain practical knowledge. Hugo shares the origins of the forum and its unique focus on human factors, which has led to significant improvements in business outcomes for participating companies.   The episode sheds light on how behaviors are the bridge between practices and context, making a strong case for prioritizing human factors in business training and strategy.   Resources:  Connect with Hugo on LinkedIn Connect with Goncalo on LinkedIn Connect with Fabricio Laguna, The Brazilian BA Learn more about World Management Agility Forum and their upcoming conference in Lisbon, Portugal Business Analysis Live is hosted by ⁠Susan Moore⁠, Community Engagement Manager at IIBA   We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at ⁠https://www.iiba.org/⁠ #businessanalysis #humanfactors #agility

Host Susan Moore teams up with Steve Jones, a business analysis professional, IIBA Hartford chapter leader, and co-host of Analysts After Dark. They explore the often underrated but incredibly useful technique of observation and how it can bring deeper context to your analysis work. And it’s not just about seeing—observation involves all your senses. When done right and validated, it can sharpen communication, boost agility, build empathy, and strengthen relationships. From crafting models and solving problems to acing discovery sessions, they cover the many ways observation can elevate your analysis game. Plus, they talk about upcoming IIBA Hartford chapter events and how you can connect with business analysis professionals worldwide!   Resources: -Connect with Steve on LinkedIn -Follow Analysts After Dark on LinkedIn -Find an IIBA Chapter Event on our calendar   Business Analysis Live is hosted by Susan Moore, Community Engagement Manager at IIBA   We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content! The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at https://www.iiba.org/ #Observation #BusinessAnalysis #Communication

In this episode, hosts Susan Moore and Scott Bennett talk with the organizers and speakers from the 2024 IIBA Soft Ed Festival of Business Analysis. The conference organizers, Briana Ertanin and Luigi Bini, along with the planning team, share how they used the 3 I's—Innovate, Inspire, and Ignite—to set the vision for the event.   Then, we chat with three of the many speakers, Jen Battan, Glenn Brule, and Lauren Ryder, who share their perspectives on the role of business analysis in various contexts. As always, it's a lively conversation with plenty of twists and turns!   We also take a moment to thank Scott for his contributions to our podcast as he transitions from IIBA to becoming a full-time YouTuber.   Resources:  Learn more about the 2024 IIBA Soft Ed Festival of Business Analysis Connect with Briana https://www.linkedin.com/in/briana-ertanin/  Connect with Luigi https://www.linkedin.com/in/luigibini/ Connect with Jen https://www.linkedin.com/in/jennifer-battan-csm-cspo-cbap-a452003/ Connect with Lauren https://www.linkedin.com/in/lauren-ryder1/ Find Scott's YouTube channel https://www.youtube.com/@FixingFurniture Do you have questions about this topic or have an idea for a different topic? Ask us a question at ⁠⁠⁠[email protected]⁠⁠⁠ or leave us a ⁠⁠⁠voice message⁠⁠⁠ on our podcast homepage.  Business Analysis Live is hosted by: - Susan Moore, Community Engagement Manager at IIBA - Scott Bennett, Manager, Business Analysis at IIBA International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis.  As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.   #businessanalysis #leadership #businessanalyst

In this episode of Business Analysis Live!, Scott and Susan talk with business architect, Breanne Casteel. They talk about business architecture, highlighting its critical role in connecting strategic vision with operational execution. Breanne shares the skills required for a business architect, her transition from business analysis, and the process of building effective business architecture. They go into the important role of business architect as a trusted advisor, focusing on the importance of communication, stakeholder engagement, and simplifying complex ideas. Additionally, they offer guidance for those interested in pursuing a career in business architecture. Connect with Breanne Casteel on LinkedIn Do you have questions about this topic or have an idea for a different topic? Ask us a question at ⁠⁠⁠[email protected]⁠⁠⁠ or leave us a ⁠⁠⁠voice message⁠⁠⁠ on our podcast homepage.  Business Analysis Live is hosted by: - Susan Moore, Community Engagement Manager at IIBA - Scott Bennett, Manager, Business Analysis at IIBA International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis.  As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.   #businessarchitecture #businessanalysis #trustedadvisor

In this episode, hosts Susan and Scott are joined by Mohsen Akhavannia, to discuss practical strategies for communicating effectively with AI tools like ChatGPT. Drawing parallels from business analysis, they explore how to formulate queries using natural, providing context, and asking follow-up questions to optimize AI interactions and get the outputs you want. Whether you're new to AI or looking to enhance your querying skills, this episode offers valuable insights into leveraging AI effectively in your projects and daily workflows. Connect with Mohsen on LinkedIn Do you have questions about this topic or have an idea for a different topic? Ask us a question at ⁠⁠⁠[email protected]⁠⁠⁠ or leave us a ⁠⁠⁠voice message⁠⁠⁠ on our podcast homepage.  Business Analysis Live is hosted by: - Susan Moore, Community Engagement Manager at IIBA - Scott Bennett, Manager, Business Analysis at IIBA International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis.  As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.   #AIQueries #NaturalLanguageProcessing #BusinessAnalysis #ArtificialIntelligence #ChatGPT

In this episode, we talk about the power of visual communication in business analysis. We are joined by Paddy Dhanda of the Superpowers School podcast and frequent speaker on visual communication with his colleague, Grant Wright (who has not able to join for this episode). Visual communication is all a component of visual thinking. Paddy talks about why visual thinking is important and how you can build those skills. Visual Jam - https://www.thevisualjam.com/ Paddy's Podcast - https://www.superpowers.school/Paddy Dhanda on LinkedInGrant Wright on LinkedIn Do you have questions about this topic or have an idea for a different topic? Ask us a question at ⁠⁠⁠[email protected]⁠⁠⁠ or leave us a ⁠⁠⁠voice message⁠⁠⁠ on our podcast homepage.  Business Analysis Live is hosted by: - Susan Moore, Community Engagement Manager at IIBA - Scott Bennett, Manager, Business Analysis at IIBA International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis.  As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.   #businessanalysis #visualthinking #visuallcommunication 00:00:00 - Introduction and Importance of Visuals in Business Analysis00:01:23 - Guest Introduction: Patty's Background and Journey00:03:50 - Discovering Visual Thinking at Deutsche Bank00:05:09 - Live Interaction and Audience Engagement00:06:07 - Meeting Grant and Starting Visual Jam00:07:43 - Explaining Visual Thinking and Its Types00:11:29 - Importance of Visual Thinking in Business Analysis00:13:08 - Attention Span and Engagement in Visual Communication00:15:57 - Examples of Effective Visual Communication00:18:24 - Interactive Drawing Exercise: Squiggle Birds00:22:05 - Learning and Practicing Visual Thinking Skills00:25:13 - Resources for Visual Thinking: The Noun Project and Books00:28:27 - Using Visuals in Professional Settings00:30:49 - Tips for Engaging Presentations with Visuals00:33:05 - Audience Questions: Visual vs. Verbal Communication00:37:03 - Using Visuals for Problem-Solving and Thought Processes00:40:00 - Creating Effective Visual PowerPoint Presentations00:43:59 - AI Tools for Visual Storytelling00:44:34 - Closing Remarks and Future Topics