Content Operations

What does it actually mean to govern your content in the age of AI, and who’s really in control? In this episode, Sarah O’Keefe sits down with Patrick Bosek, CEO... Read more » The post Who controls your content? AI and content governance appeared first on Scriptorium.

Good content fundamentals have been the foundation of effective product content for decades, and those same principles are exactly what make content AI-ready today. In this episode, Bill Swallow and... Read more » The post Good content = good AI: The fundamentals that never change appeared first on Scriptorium.

In this episode, Sarah O’Keefe and Alan Pringle explore how AI transforms content delivery from static documents into dynamic, consumer-driven experiences. However, the need for human-led governance is critical, and... Read more » The post Check in on AI: The true measure of success for AI initiatives appeared first on Scriptorium.

As AI adoption accelerates, accountability and transparency issues are accumulating quickly. What should organizations be looking for, and what tools keep AI transparent? In this episode, Sarah O’Keefe sits down with... Read more » The post From black box to business tool: Making AI transparent and accountable appeared first on Scriptorium.

What happens when AI accelerates faster than your content can keep up? In this podcast, host Sarah O’Keefe and guest Michael Iantosca break down the current state of AI in... Read more » The post Futureproof your content ops for the coming knowledge collapse appeared first on Scriptorium.

Your organization’s content debt costs more than you think. In this podcast, host Sarah O’Keefe and guest Dipo Ajose-Coker unpack the five stages of content debt from denial to action.... Read more » The post The five stages of content debt appeared first on Scriptorium.

How can global brands use AI in localization without losing accuracy, cultural nuance, and brand integrity? In this podcast, host Bill Swallow and guest Steve Maule explore the opportunities, risks,... Read more » The post Balancing automation, accuracy, and authenticity: AI in localization appeared first on Scriptorium.

AI, self-paced courses, and shifting demand for instructor-led classes—what’s next for the future of training content? In this podcast, Sarah O’Keefe and Kevin Siegel unpack the challenges, opportunities, and what... Read more » The post From classrooms to clicks: the future of training content appeared first on Scriptorium.

What if you could escape copy-and-paste and build dynamic learning experiences at scale? In this podcast, host Sarah O’Keefe and guest Mike Buoy explore the benefits of structured learning content.... Read more » The post From PowerPoint to possibilities: Scaling with structured learning content appeared first on Scriptorium.

Every time someone views your product content, it’s a purposeful engagement with direct business value. Are you making the most of that interaction? In this episode of the Content Operations... Read more » The post Every click counts: Uncovering the business value of your product content appeared first on Scriptorium.

In this episode of the Content Operations podcast, Sarah O’Keefe and Bill Swallow unpack the promise, pitfalls, and disruptive impact of AI on multilingual content. From pivot languages to content... Read more » The post AI in localization: What could possibly go wrong? (podcast) appeared first on Scriptorium.

Is AI really ready to generate your training materials? In this episode, Sarah O’Keefe and Alan Pringle tackle the trends around AI in learning content. They explore where generative AI... Read more » The post Help or hype? AI in learning content appeared first on Scriptorium.

Tempted to jump straight to a new tool to solve your content problems? In this episode, Alan Pringle and Bill Swallow share real-world stories that show how premature solutioning without... Read more » The post Tool or trap? Find the problem, then the platform appeared first on Scriptorium.

Struggling to get the right content to the right people, exactly when and where they need it? In this podcast, Scriptorium CEO Sarah O’Keefe and Fluid Topics CEO Fabrice Lacroix... Read more » The post Deliver content dynamically with a content delivery platform appeared first on Scriptorium.

Are you considering a structured approach to creating your learning content? We built LearningDITA.com as an example of what DITA and structured learning content can do! In this episode, Sarah... Read more » The post LearningDITA: DITA-based structured learning content in action appeared first on Scriptorium.

In this episode, Alan Pringle, Bill Swallow, and Christine Cuellar explore how structured learning content supports the learning experience. They also discuss the similarities and differences between structured content for... Read more » The post The benefits of structured content for learning & development content appeared first on Scriptorium.

In this episode, Alan Pringle, Gretyl Kinsey, and Allison Beatty discuss LearningDITA, a hub for training on the Darwin Information Typing Architecture (DITA). They dive into the story behind LearningDITA,... Read more » The post LearningDITA: What’s new and how it enhances your learning experience appeared first on Scriptorium.

In our last episode, you learned how a taxonomy helps you simplify search, create consistency, and deliver personalized learning experiences at scale. In part two of this two-part series, Gretyl... Read more » The post Building your futureproof taxonomy for learning content (podcast, part 2) appeared first on Scriptorium.

Can your learners find critical content when they need it? How do you deliver personalized learning experiences at scale? A learning content taxonomy might be your solution! In part one... Read more » The post Taxonomy: Simplify search, create consistency, and more (podcast, part 1) appeared first on Scriptorium.

Ready to deliver consistent and personalized learning content at scale for your learners? In this episode of the Content Operations podcast, Alan Pringle and Bill Swallow share how structured content... Read more » The post Transform L&D experiences at scale with structured learning content appeared first on Scriptorium.

In episode 179 of the Content Strategy Experts podcast, Sarah O’Keefe and Alan Pringle share the inside scoop on how to write an effective request for a proposal (RFP) for... Read more » The post Creating content ops RFPs: Strategies for success appeared first on Scriptorium.

In episode 178 of the Content Strategy Experts podcast, Sarah O’Keefe and Christine Cuellar perform a pulse check on the state of AI as of December 2024. They discuss unresolved... Read more » The post Pulse check on AI: December, 2024 (podcast) appeared first on Scriptorium.

Is it really possible to configure enterprise content—technical, support, learning & training, marketing, and more—to create a seamless experience for your end users? In episode 177 of the Content Strategy... Read more » The post Do enterprise content operations exist? appeared first on Scriptorium.

Whether you’re surviving a content operations project or a journey through treacherous caverns, it’s crucial to plan your way out before you begin. In episode 176 of the Content Strategy... Read more » The post Survive the descent: planning your content ops exit strategy appeared first on Scriptorium.

Are you looking for real-world examples of enterprise content operations in action? Join Sarah O’Keefe and special guest Adam Newton, Senior Director of Globalization, Product Documentation, & Business Process Automation... Read more » The post Enterprise content operations in action at NetApp (podcast) appeared first on Scriptorium.

In episode 174 of The Content Strategy Experts podcast, Sarah O’Keefe and Alan Pringle explore the mindset shifts that are needed to elevate your organization’s content operations to the enterprise... Read more » The post Position enterprise content operations for success (podcast) appeared first on Scriptorium.

Translation troubles? This podcast is for you! In episode 173 of The Content Strategy Experts podcast, Bill Swallow and special guest Mike McDermott, Director of Language Services at MadTranslations, share... Read more » The post Conquering content localization: strategies for success (podcast) appeared first on Scriptorium.

When organizations replatform from one content management system to another, unchecked technical debt can weigh down the new system. In contrast, strategic replatforming can be a tool for reducing technical... Read more » The post Cutting technical debt with replatforming (podcast) appeared first on Scriptorium.

Just like discovering faulty wiring during a home renovation, technical debt in content operations leads to unexpected complications and costs. In episode 171 of The Content Strategy Experts podcast, Sarah... Read more » The post Renovation revelations: Managing technical debt (podcast) appeared first on Scriptorium.

In episode 170 of The Content Strategy Experts podcast, Bill Swallow and Christine Cuellar dive into the world of content localization strategy. Learn about the obstacles organizations face from initial... Read more » The post Accelerate global growth with a content localization strategy appeared first on Scriptorium.

In episode 169 of The Content Strategy Experts podcast, Sarah O’Keefe and special guest Sebastian Göttel of Quanos engage in a captivating conversation on generative AI and its impact on... Read more » The post Strategies for AI in technical documentation (podcast, English version) appeared first on Scriptorium.

Folge 169 ist auf Englisch und Deutsch verfügbar. Da unser Gast Sebastian Göttel sich im deutschsprachigen Raum mit KI beschäftigt, kam die Idee, diesen Podcast auf Deutsch zu erstellen. Die... Read more » The post Strategien für KI in der technischen Dokumentation (podcast, Deutsche version) appeared first on Scriptorium.

In episode 168 of The Content Strategy Experts podcast, Sarah O’Keefe and special guest Leslie Farinella, Chief Strategy Officer at Xyleme, discuss the challenges facing content operations for learning content,... Read more » The post Overcoming operational challenges for learning content, feat. Leslie Farinella (podcast) appeared first on Scriptorium.

In episode 167 of The Content Strategy Experts Podcast, Sarah O’Keefe, Alan Pringle, and Bill Swallow discuss the difficulties organizations encounter when they try to create a unified content experience... Read more » The post The challenges of content operations across the enterprise (podcast) appeared first on Scriptorium.

In episode 166 of The Content Strategy Experts Podcast, Sarah O’Keefe and Alan Pringle check in on the current state of AI as of May 2024. The landscape is evolving... Read more » The post Pulse check on AI: May, 2024 appeared first on Scriptorium.

In episode 165 of The Content Strategy Experts Podcast, Sarah O’Keefe and guest Patrick Bosek of Heretto discuss how the role of customer self service is evolving in the age... Read more » The post Self-service content in the age of AI with Patrick Bosek appeared first on Scriptorium.

In episode 164 of The Content Strategy Experts Podcast, Alan Pringle and special guest Chris Hill of DCL talk about where you can find redundancy in your learning content, what... Read more » The post How reuse eliminates redundant learning content with Chris Hill (podcast) appeared first on Scriptorium.

If you’ve taken the courses at LearningDITA.com and you’re interested in starting a DITA project, check out episode 163 of The Content Strategy Experts Podcast where Bill Swallow and Sarah... Read more » The post What’s next after LearningDITA? (podcast) appeared first on Scriptorium.

In episode 162 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the benefits of single sourcing as part of your content strategy through the example of... Read more » The post Brewing a better content strategy through single sourcing (podcast) appeared first on Scriptorium.

In episode 161 of The Content Strategy Experts Podcast, Sarah O’Keefe and Alan Pringle share their ideal world for enterprise content operations software, including specific requests for how content management... Read more » The post Our demands for enterprise content operations software (podcast) appeared first on Scriptorium.

In episode 160 of The Content Strategy Experts Podcast, Alan Pringle and special guest Phylise Banner talk about the limitations of the learning management system, the rise of the learning... Read more » The post Rise of the learning content ecosystem with Phylise Banner (podcast) appeared first on Scriptorium.

In episode 159 of The Content Strategy Experts Podcast, Bill Swallow and special guest Dipo Ajose-Coker share tips for moving from unstructured to structured content. “I mentioned it before: invest... Read more » The post Tips for moving from unstructured to structured content with Dipo Ajose-Coker appeared first on Scriptorium.

In episode 158 of The Content Strategy Experts Podcast, Bill Swallow and special guest Dipo Ajose-Coker discuss the challenges of moving from unstructured to structured content. “I think we could... Read more » The post Challenges of moving from unstructured to structured content with Dipo Ajose-Coker appeared first on Scriptorium.

In episode 157 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Dee Lanier discuss design thinking: what it is, what it isn’t, and obstacles and ideas for... Read more » The post Design thinking & equity in design with guest Dee Lanier (podcast) appeared first on Scriptorium.

In episode 156 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar are back discussing more pain points that Scriptorium has resolved. Discover the impact of office politics... Read more » The post Ask Alan Anything: Resolving pain in content operations (podcast, part 2) appeared first on Scriptorium.

In episode 155 of The Content Strategy Experts Podcast, Alan Pringle and Christine Cuellar dig into pain points that Scriptorium has helped organizations resolve since 1997. “The amount of time... Read more » The post Ask Alan Anything: Resolving pain in content operations (podcast, part 1) appeared first on Scriptorium.

In episode 154 of The Content Strategy Experts Podcast, Bill Swallow and Christine Cuellar discuss the similarities between the industry-disrupting innovations of machine translation and AI, lessons we learned from... Read more » The post How machine translation compares to AI appeared first on Scriptorium.

In episode 153 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Dr. Carlos Evia of Virginia Tech discuss the upcoming book ContentOps Edited Collection: Content operations from... Read more » The post ContentOps edited collection: Content operations from start to scale (podcast) appeared first on Scriptorium.

In episode 152 of The Content Strategy Experts Podcast, Sarah O’Keefe and special guest Stefan Gentz of Adobe discuss what knowledge content is, what impacts AI may have, and best... Read more » The post Applications of AI for knowledge content with guest Stefan Gentz (podcast) appeared first on Scriptorium.

In episode 151 of The Content Strategy Experts Podcast, Bill Swallow and podcast guest, Jack Molisani discuss how content careers have changed through the pandemic, layoffs, quiet quitting, and AI,... Read more » The post Adapt to evolving content careers with guest Jack Molisani (podcast) appeared first on Scriptorium.