Counter Errorism

Get to know Stephanie Moore: Profile https://www.linkedin.com/in/stephaniemoore763/ Email: [email protected] In her conversation on the Counter Errorism podcast, Stephanie Moore shares several practical strategies for improving organizational learning, emphasizing that performance improvement requires abandoning "one-size-fits-all" solutions. Instead, practitioners must tailor their approaches to the unique nuances and cultures of each specific group. Here are the key insights and lessons from her approach: Disarming Frustration and Building Trust Moore notes that frontline workers often deeply resent individuals coming down from the "glass palace" to fix their problems. To build immediate trust, she actively disarms their frustrations by shifting the conversation entirely away from corporate metrics, goals, or performance indicators. Instead, she focuses strictly on how to get them home safely. This genuine, human-centric concern bypasses defensive barriers, allowing passionate and frustrated workers to finally open up about the actual operational issues they face. Humility and "Planting the Seed" Rather than acting as the ultimate authority, Moore approaches the frontline with profound humility, recognizing that while she may know the safety theory, the workers are the true experts of their own environment. She advocates for patiently "planting the seed" of new ideas, acknowledging that people rarely adopt changes immediately. By giving workers the space to let concepts marinate without forcing an agenda, they can organically discover how these performance tools fit into their daily work. Translating Between Academia, Leadership, and the Frontline A major part of Moore's success lies in her ability to act as a vital translator across the different layers of an organization: For the Frontline: Complex academic concepts often go over workers' heads because they are already mentally taxed by a demanding operational environment. To fix this, she translates theory into highly relatable, tangible exercises. For example, she teaches the academic concept of a "cognitive walkthrough" by having workers describe how to make a peanut butter and jelly sandwich. She notes that hands-on guidance and participation in workgroups is far more effective than pulling distracted workers away for web-based computer training. For Leadership: Conversely, she must translate the frontline's operational struggles into the language that executives actually speak—money and efficiency. She bridges the communication gap by showing leaders how investing in these safety and performance improvements ultimately saves resources that can be effectively utilized elsewhere. Empowerment Over Blind Compliance Finally, Moore operates on the foundational belief that people are inherently good and do not want to make mistakes. Rather than forcing workers to follow rules simply because of compliance or because "academia said so," organizations must empower employees by explaining the why behind their policies. Even if a worker thinks a policy is foolish initially, understanding its actual purpose allows them to apply critical thinking and make safer choices on the fly, rather than resorting to dangerous shortcuts because a rule didn't make sense to them. Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Get to know Steve: Profile https://www.linkedin.com/in/experiential Email: [email protected] Books: Safety Science for Outdoor & Experiential Education Beneficial Risks Website: https://www.outdoorrisk.com/ In his appearance on the Counter Errorism podcast, Steve Smith shared practical strategies for improving organizational learning, focusing heavily on how we view, report, and learn from risks. Here is a short synopsis of his key lessons: Defining "Normal": To effectively identify and learn from incidents and near misses, organizations must first clearly define what "normal" looks like. What is considered a normal occurrence for an experienced team might be a serious near miss for a novice group. Removing Barriers to Reporting: Smith successfully increased near-miss reporting tenfold by reframing them as "Threshold Zero" events to remove the fear of punishment. He also learned that reporting systems must be as simple and barrier-free as possible, asking just the basics (who, what happened, what did we learn) rather than forcing workers through cumbersome databases. Categorizing Event Data: He advocates for tracking four specific categories of events: Incidents, Near Misses, Safety Success Stories (times when interventions or systems worked perfectly), and Learning from Everyday Work (system improvements drawn from repeated daily challenges). Asking "Were we lucky or were we good?": Instead of waiting for a tragedy to trigger an investigation, teams should proactively debrief successful tasks by asking if they succeeded due to skill or mere luck. This helps uncover hidden hazards that might be lurking within everyday successes. Risk Optimization over Risk Avoidance: Finally, Smith points out that our goal shouldn't always be the complete avoidance of risk. By shifting the focus to "risk optimization," organizations can embrace beneficial risks that help workers grow, adapt, and build capacity. Note an error in conversation: James says "Yosemite" but meant "Mount Diablo" in California Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Get to know David Woods: Profile https://www.linkedin.com/in/davidwoods3/ email: [email protected] books: https://www.amazon.com/stores/David-D.-Woods/author/B001ITTKTY?ref=sr_ntt_srch_lnk_1&qid=1774154901&sr=8-1&shoppingPortalEnabled=true Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff  

Get to know Bob: Profile https://www.linkedin.com/in/bob-edwards-48577492/ Website: www.youtube.com/@bobedwards4253 Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Get to know Becky Ray: Profile https://www.linkedin.com/in/becky-ray-culturekick/ Website: https://www.culturekick.co.uk/         https://www.linkedin.com/in/becky-ray-culturekick/ Books mentioned in this episode: The Psychological Safety Playbook: Lead More Powerfully by Being More Human by Karolin Helbig & Minette Norman The Gap and The Gain: The High Achievers' Guide to Happiness, Confidence, and Success by Dan Sullivan & Dr. Benjamin Hardy Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Get to know Sam: Profile: https://www.linkedin.com/in/sam-goodman-03a95391/ Website: https://www.thehopnerd.com/meetsam or https://www.thehopnerd.com/podcast Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Get to know Bill: Profile linkedin.com/in/william-scarberry-160a2256 Website: https://www.gevernova.com/ or nuclear.gepower.com/ Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Are you interested in some ideas on getting workers comfortable enough to share their experiences without fear of judgement? In this episode we chat about easing people into Psychological Safety and the importance of FOOD in these situations. You have to create the time for curiosity. Georgina's cool stuff: Profile linkedin.com/in/georginapoole Website georginapoole.com.au (Personal) Email [email protected] Podcast LEADING SAFELY with Georgina Poole Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

"So, did we fix it?" Ron, Ken, and James chat about trust and how that effects decision making. Sharp end decisions WILL be made, as leadership, do you want to be part of those decisions and if so, how much? "Flips the script away from human frailty to human expertise" "People are routinely overcoming challenges, difficulties, pressures, dilemmas; they're dealing with that all of the time, and they do it so well, they hide it - that's Dave Woods' Law of Fluency." "Eventually, expertise is going to break down under certain pressures..." "...the pressures or dilemmas are going to overwhelm that expertise, so how can we support people to leverage that expertise in a more effective way in those situations?" So, how come you don't know Ron Gantt, yet? Education: Ph.D. Industrial and Systems Engineering, The Ohio State University M.Eng Safety Engineering & Management, University of Alabama at Birmingham contact him: [email protected] Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Part 1: Making people feel heard makes them feel empowered.  Charles relishes the opportunity to remind us all of the importance of helping people feel heard and seen. Meeting Charles through LinkedIn has been a wonderful experience, and thought it would be wonderful to give you an insight into one of our conversations.  Charles and I have spoken a few times and we talk about our motivation for change and we think the "Root Cause" is a Dissatisfaction Attitude.  Beauty, family, immigration,  fear, culture, humility, and what makes us curious - it will get deep. When you meet Charles, you will learn, it's okay to get personal and let go of judgment. As a leadership tool - I want to spend a day with you and be curious - I will let go of judgment and bias and be an open book with a focus on building our relationship and I will meet you where you are (physically and emotionally).  At the 10 minute mark, the book Charles discusses is "Random Noise" by Georgina Poole and Sidney Dekker. Part 2: Leadership Response Matters Power and influence are mostly controlled by the leadership team, so after an event how we move forward will greatly depend on the leadership team. There is a unique opportunity following an incident where a leader can improve the relationship and level of trust - not just for those involved, but for anyone who finds out.  Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

All about Gareth Lock. PLEASE check him out on LinkedIn here Website (Non-diving) : Human in the System (www.humaninthesystem.co.uk) Website (Diving):The Human Diver (www.thehumandiver.com) Podcast: Counter-Errorism in Diving: Applying Human Factors to Diving Book:  "Under Pressure" (I have the audio version!!!) Documentary: "If Only..."  (free- watch this over and over) Regarding the tool that Gareth recommends in this episode, you can get a copy of the DEBrIEF guide from: https://www.humaninthesystem.co.uk/hits-debrief-oi-2024 IMPORTANT NOTE: Gareth is certainly well established in the Diving niche, but he is ALSO opening up his content and efforts into ANY organization wanting training or other consultative services.  He's an amazing instructor and content creator, and is someone you just know is bound for even more success.  New addition to the CE podcast: Transitions between a few places New problem: Used a new tool for recording called "Otter" and it seriously affected the audio quality in places - We had to make 145 separate edit points to get it at the level where it is now. We hope it's difficult for listeners to tell. Lesson learned: We will NOT be using Otter in the future. Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Fun fact - you may not know  Steve recently took up boxing as a positive and fun way to exercise and every inch of him was hurting when he sat down with us to record. Steve is another CHOLearning.org buddy Ken and I met this year and didn't nearly get to spend enough time with him, and this won't be the only time we chat with him with the microphone recording. He has a wonderful sense of humor and a genuine humility when it comes to talking about how nervous he was before getting on stage (at CHOL) and adding a whole segment on HOP and why humor is important. If you're an American (like me), that loves awesome accents and dialects, you're in for a treat! It's fun to be the "weird safety guy"! New KPI suggestion: How many Christmas parties do you get invited to? From Ken: Has anybody asked if the workers even know what they did was a violation? This could be a different starting point. Recipe for an awesome chat: Take one Scotsman and train him in HOP for ten years. Plant him in Australia assisting High Reliability Operations. Give him stand up comedy lessons. Invite him for a talk about anything! Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

How can we speed up causal analysis when rapid turnaround is imperative? Consider your immediate access to evidence and make sure preservation of it is important to everyone involved. Have cause and effect job aids (scenario recipe cards) and logic diagram templates ready for different types of (somewhat common) issues. (The story of the fault) For example,  a model for a story of "a damage event" or "a spill occurred" or "machine outage" Details for a starting point to understand the fault path, recovery time, expertise, validation etc. After Brian discusses the methodology, we continue to chat about causal analysis, including a little about developing effective Corrective Actions,  the problem statement, Extent of Cause and Extent of Condition, and a cool tool called CARB (Corrective Action Review Board). Heads up that this is our longest episode so far, but I didn't want you to miss all of the extra RCA info we chatted about in case you're in that space and were curious to hear it.  Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Please email us to set up an interview, ask follow-up questions, or to provide feedback: [email protected] We hope you like the podcast and welcome any advice you have for us as we launch this journey. Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Jon, Ken and James speak candidly about the latest wave of awesomeness to hit a lot of places for the first time: Learning Teams Using respectful inquiry by examining normal work. They can be used to improve anything: Jon uses an example of "pulling overhang". Post incident review of normal work being done. Investigate differently. Not easy to do this, because of the culturally steeped traditional ways of performing incidents reviews. Learning Teams are the best way to learn from each other with people who share the same goal. Great learning team starters: "Where do you feel the next accident will happen and where will it be?" "What went right" "How did we recover..." "How do the procedures and policies support our workers?" "Where have we normalized risk?" Hidden engagement benefit: People generally like to be asked questions about the things that they do, especially when you ask "How are you successful?" Some other places use a "Pre-event" Learning Team style. You can get a better product or efficiency of a process. Constant learning at the right levels. Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Structured learning (aka Story learning - asking questions) is an amazing way to share with others different perspectives from the same event or point of time. Simplified and not overly-complicated example of story learning: Get everyone who had anything to do with the "event" in the same room. Ask: Hey lead person that seems to have made a mistake of some kind. Can you walk us through the story from beginning to end, if you don't mind sharing? Sit back and be amazed. An element of irony is in the background of this episode - Ken IS here (there is at least one random cough) with Ben and James and he is showing James how to STFU when Ben is dropping some serious wisdom.  Ben Goodheart (Punk Rock Safety Podcast co-host, and Founder/Primary Consultant of Magpie Human Systems) shares a true GPS story of a pilot managing a challenge and how structured learning opened eyes to what actually happened. [Because it came up, in case you are very curious and want to follow up on the "Stoics" and "Marcus Aurelius" click here (and you're kind of a nerd if you do this)... as a matter of fact, you're probably a nerd if you're actually reading this right now... however, no worries, nerds rule the world my friend!!!] In the end of this episode, Ben reminds us that operationalizing curiosity is about learning how to ask questions better and certainty is the enemy of... Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. These following people are the amazing CHOL Superstar crew that regularly show us love, support, and help out when needed. We HIGHLY recommend their talents, and you can consider yourself lucky to know any of them! Please find them on LinkedIn and connect with these game-changers: Brian Hughes, Sologic Georgina Poole, Website Andy Barker, Org Tree Jon Schmidt, Davey Tree Lauri Minton, Pantex Plant Laurin Mooney, Speaking In Stephen Harvey, Origin Energy Daniela Ontiveros, Vistra Corp. Joanne Housego Devyn Feinman Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff

Ken Madson and James Newman have been wanting to collaborate on a podcast for quite some time and what is here and what will follow are the results of that desire! They hope you like it. They certainly don't have it all figured out, yet, but  figured they would jump in before another month goes by, so here goes.  The number one goal of this podcast is to be a beacon on the horizon and direct H&OP Practitioners to implement things that have worked. Does that seem too simple? We shall see! This episode we grabbed some of Tony Muschara's precious time and he gave us some nuggets to consider around one of his favorite topics and ours, Critical Steps. If you manage them properly, it sure seems like a lot of other issues will take care of themselves, as well.  Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves.  Please check out the amazing people doing amazing things on these podcasts we listen to and love: Leading Safely Podcast with Georgina Poole Were We Lucky, or Were We Good Podcast with Steve Smith The Safety Bros with Brad and Dan Ruiz Punk Rock Safety with Dr. Ben Goodheart, Dr. Dave Provan, and Dr. Ron Gantt Counter-Errorism in Diving: Applying Human Factors to Diving with Gareth Lock How Did It Make Sense? with Gareth Lock The HOP Nerd with Sam Goodman A HOP Podcast (With No Name) with Andrea Baker and Matt Florio Health & Safety Conversations with Tom Bourne Pre-Accident Investigations with Todd Conklin Safety on Tap with Andrew Barrett Hop Into Action with Brent Sutton The Safety of Work with Dr. David Provan and Dr. Drew Rae Illusion of Safety with Allison Short, Joshua Russell, and Gabe Encarnacion Be Empowered with Dr. Santoshi Billakota and Dr. Shahla Moghbel (Not HOP-related, but an AMAZING untold history podcast) The Missing Chapter Podcast with Philip Horrender and Phil Schoff