PODCAST · business
Dealing with a "Bad Situation"
by ConversationalOne
Sometimes a Customer presents you with a Bad Situation". No worries, as to them it seems bad, but they have told the right person. We as Customer Service Representatives should be equipped to de-escalate situations, and alleviate that customer's momentary anxiety.
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67d1d22bbd7eb2dbba5c3b85_riverside_copy_of untitled _ mar 12, 2025 001_big_blessed daddy_s
Dealing with a customers anxiety by relieving there worries about the "bad situation" that they are currently in.
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ABOUT THIS SHOW
Sometimes a Customer presents you with a Bad Situation". No worries, as to them it seems bad, but they have told the right person. We as Customer Service Representatives should be equipped to de-escalate situations, and alleviate that customer's momentary anxiety.
HOSTED BY
ConversationalOne
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