PODCAST · arts
Ears to the Ground
by Eddie Poe
Ears to the Ground is an internal podcast series celebrating the people behind Cochlear North America's shared work and mission to transform lives through hearing. In each episode, we sit down with employees from across the organization to learn more about their roles, teams, and how their day-to-day work helps bring Cochlear's mission to life. From manufacturing and customer support to clinical, commercial, and corporate teams, Ears to the Ground highlights the many ways CNA employees contribute to our shared aspiration of reaching 1.5 million people globally with hearing loss by 2033. These conversations offer a behind-the-scenes look at the passion, dedication, and impact that drives CNA's work forward — one story at a time.
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First Line of Impact: Inside Customer Service
Welcome to Ears to the Ground, a new podcast series celebrating the people behind Cochlear North America's mission to transform lives through hearing. In this first episode, we sit down with teammates Tiffany Hill and Yaney Alvarado, who serve as the voice of Cochlear for recipients, families, and healthcare providers reaching out with questions, concerns, and needs. Tiffany and Yaney take us behind the scenes of the frontline work that directly shapes patient experiences and outcomes — from troubleshooting device issues and navigating insurance questions to providing reassurance during moments of uncertainty. Their work reminds us that every call, every interaction, and every solution matters in supporting the people who depend on our technology to hear the world around them.
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1.5 Million Reasons: Introducing Ears to the Ground
Welcome to the teaser episode of Ears to the Ground, a new podcast series celebrating the people behind Cochlear North America's mission to transform lives through hearing. In this introduction, host Eddie Poe sits down with Cochlear North America President Lisa Aubert to explore the vision behind our 1.5 million reasons aspiration and why sharing stories across our organization matters now more than ever. Lisa also shares what excites her most about the journey to 2033—not just the individual recipients we'll serve, but the entire communities we'll impact along the way. She reminds us that behind every cochlear implant is a team of people in Cochlear North America doing meaningful work, and that every role, whether visible or behind the scenes, connects to something far bigger than ourselves.
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ABOUT THIS SHOW
Ears to the Ground is an internal podcast series celebrating the people behind Cochlear North America's shared work and mission to transform lives through hearing. In each episode, we sit down with employees from across the organization to learn more about their roles, teams, and how their day-to-day work helps bring Cochlear's mission to life. From manufacturing and customer support to clinical, commercial, and corporate teams, Ears to the Ground highlights the many ways CNA employees contribute to our shared aspiration of reaching 1.5 million people globally with hearing loss by 2033. These conversations offer a behind-the-scenes look at the passion, dedication, and impact that drives CNA's work forward — one story at a time.
HOSTED BY
Eddie Poe
CATEGORIES
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