PODCAST · technology
Enterprise Automation Excellence
by Dan Twing and Tom O'Rourke
Welcome to the Enterprise Automation Excellence Podcast, your go-to resource for navigating the complex world of enterprise automation. Automation has been a cornerstone of enterprise operations for over 50 years, seamlessly managing business processes, analytics, development, infrastructure, and more. Yet, it often goes unnoticed until something goes wrong.In this podcast, industry experts Dan and Tom—an Automation Industry Analyst and a Product Manager—will provide strategic insights on the evolving automation landscape.
Episodes
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Ep. 32 - The Shift to Agentic Observability: From Insight to Autonomous Action
AI is reshaping the observability market, bringing greater ability to detect patterns and predict issues that may occur in the future. In this episode, Arturo Oliver (Head of Market Strategy, ScienceLogic) joins Dan Twing and Tom O'Rourke to discuss three major shifts: from reactive problem...
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Ep. 31 - Governed Agentic AI: Business-Driven Orchestration Transforming ERP Without Replacement
Transforming the business does not require expensive technology changes, it can be accomplished through business partnership and better use of existing systems and information. In this episode, Rich Corbridge (CIO, SEGRO plc) joins Dan Twing and Tom O'Rourke to discuss how they are using…
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Ep. 30 - From Order Taker to Change Agent
Enterprise automation leaders must maintain reliable services supporting business and operational processes while also driving change in their organizations. In this episode, Dan Twing and Tom O'Rourke discuss the challenges and opportunities of becoming a change agent, and why it is important to...
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Ep. 29 - AI Automation Anxiety: Take a Breath, Back to Fundamentals
The current hype about AI has left many enterprise automation leaders feeling anxious about how they will integrate these rapidly evolving AI solutions whilemaintaining reliability and resilience. Hosts Dan Twing and Tom O'Rourke recommend taking a pause to recognize that there are more...
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Ep. 28 - From AI Hype to Operational Reality: Insights from Gartner IO&CS25
Enterprise IT continues to evolve rapidly as organizations look for effective ways to use AI and other automation tools to streamline their processes. In this episode, Dan Twing and Tom O'Rourke discuss Tom's learnings from December's Gartner IT Infrastructure, Operations & Cloud Strategies...
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Ep. 27 - What 26 Episodes Taught Us About Enterprise Automation—and What Comes Next
Dan Twing and Tom O'Rourke conduct a retrospective of EAE 2024 and 2025 episodes. Using Anthropic Claude to analyze the podcasts, they identify five dominant themes that merged from their conversations. They discuss their learnings fromlooking back at the episodes, plans for the podcast in 2026,...
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Ep. 26 - AI Dev Tools: What Automation Leaders Need to Know
Dan Twing and Tom O'Rourke are joined by Pete Goldin (DevOps Digest). Dan and Pete discuss their recent survey of AI development and DevOps tools. The research shows high adoption rates of AI-native development tools with broad use of AI integration in core processes. This early success has…
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Ep. 25 - Building the Business Case for Automation Investments
Getting approval for new automation investments requires building a business case with a cost analysis, expected business benefit, and assessment of project complexity and risk. In this episode, Dan Twing and Tom O'Rourke provideguidance on how to build a successful business case for automation...
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Ep. 24 - IBM TechXchange 2025: AI, Agents, and DevOps in Transition
IBM TechExchange 2025 featured AI, Agents, Observability and other technologies that are changing the way that developers work. In this Enterprise Automation Excellence podcast, hosts Dan Twing and Tom O'Rourke discuss Dan's learnings from the event and what these trends mean for developers, as...
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Ep. 23 - The Evolution of Enterprise Automation: AI, Observability, and Orchestration
Enterprise automation is entering a new era defined by convergence. AI, observability, and orchestration are reshaping how automation platforms operate and how IT organizations deliver reliability and agility. While vendors move rapidly toward orchestration control planes, enterprise adoption...
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Ep. 22 - Automation Data: A Critical Source of Truth for the Enterprise
While much of the focus on the value of automation systems is on the consistent and reliable execution of the schedule, the data within the automation system can also be valuable to the organization. In this Enterprise Automation Excellencepodcast, hosts Dan Twing and Tom O'Rourke explore how...
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Ep. 21 - From Delegates to Decision-Makers: How AI Agents Redefine Automation
Dan Twing and Tom O'Rourke discuss the evolution from traditional agents to AI-powered agents in enterprise automation software. While automation agents originally served as proxies for remote system operations, AI agents now bring capabilities that enables generative and adaptive responses.…
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Ep. 20 - Automation Migrations: When to Switch and How to Succeed
In this episode, hosts Dan Twing and Tom O'Rourke explore the challenges of migrating automation software. They discuss the business and technical drivers for switching to a different automation tool, what makes these projects difficult, and why migration is occurring more frequently. Key Points...
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Ep. 19 - Automation Without Fear: A Practitioner’s Journey
Roy Dreyfus, Senior Director of IT at Market America, discusses his 14-year automation journey with Dan Twing and Tom O'Rourke on the Enterprise Automation Excellence Podcast. Roy shares how Market America has evolved from basic, disconnected automation tools to a sophisticated orchestration...
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Ep. 18 - Turning AI Hype into Automation Strategy with Product Thinking
A successful automation strategy requires moving beyond technology-focused thinking to business outcome-driven approaches, with AI serving as an enabler rather than an end goal. In this Enterprise Automation Excellence episode, hosts Dan Twing and Tom O'Rourke present a strategic framework that...
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Ep. 17 - AI in Automation: Hype, Reality, and What Comes Next
In this Enterprise Automation Excellence episode, hosts Dan Twing and Tom O'Rourke discuss AI's impact on enterprise automation and orchestration. Dan takes a more optimistic stance while Tom adopts a pragmatic perspective on AI adoption timelines. They recognize that AI technologies like neural...
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Ep. 16 - Breaking New Ground: The Biggest Changes to EMA's Automation Radar in 16 Years
In this episode of the Enterprise Automation Excellence podcast, Dan Twing and Tom O’Rourke dive into the 2025 EMA Radar for Workload Automation and Orchestration—the most significant overhaul in the Radar’s 16-year history. They explore how three foundational technology shifts—orchestration,...
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Ep. 15 - Product Thinking: Transforming Automation Teams
In the second half of their focus on product thinking hosts Dan Twing and Tom O'Rourke discuss how automation teams can apply product thinking principles to shift from operating reactively as service providers into a strategic-minded,customer value-focused organization. Key themes include…
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Ep. 14 – Introducing Product Thinking for Automation Leaders
In this Enterprise Automation Excellence episode, hosts Dan Twing and Tom O'Rourke explore how automation teams can adopt "product thinking" to better serve business needs and stakeholders. Rather than focusing solely on technology delivery, product thinking shifts the emphasis to understanding...
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Ep. 13 - Automation Myopia
In this Enterprise Automation Excellence episode, hosts Dan Twing and Tom O'Rourke discuss "automation myopia" - the problem of defining automation needs too narrowly, leading to suboptimal tool selection. They explore how development teams often focus on solving a narrow set of automation...
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Ep. 12 - Observability’s Role in Smarter Automation
In this episode, hosts Dan Twing and Tom O'Rourke discuss the relationship between observability and automation in enterprise systems. They explore how observability tools and standards like OpenTelemetrycan improve automation orchestration by providing visibility into the entire business process...
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Ep. 11 - Change Management and Automation
In this episode, hosts Dan Twing and Tom O'Rourke discuss the complex relationship between change management and automation. They explore how these two control functions must work together despite their inherent tensions--automation requires stability to function reliably, while modern business...
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Ep. 10 - AI and Observability in Workload Automation and Orchestration
Dan Twing and Tom O'Rourke discuss EMA's latest research report titled "The Future of Workload Automation and Orchestration: Driving Digital Transformation with Orchestration and Generative AI". The hosts explore the evolving landscape of workload automation, highlighting how it has become a...
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Ep. 9 – Balancing Control and Innovation: The Modern Automation Center of Excellence
This episode discusses the role and evolution of Automation Centers of Excellence (CoE) in enterprises. The hosts, Dan Twing and Tom O'Rourke, explore how CoEs have become critical organizational structures for managing automation initiatives, discussing how CoEs serve as knowledge-sharing hubs,...
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Episode 8 - Five Key Trends from Gartner I&O 2024: AI, Automation, and the Evolution of Technical Leadership
Dan and Tom discuss Tom's observations and learnings from the 2024 Gartner IT Infrastructure, Operations & Cloud Strategies conference in Las Vegas. AI and improving Infrastructure & Operations (I&O) leadership were key themes, with sessions addressing strategic and tactical approaches for...
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Episode 7 - Balancing the Scales: Citizen Developers and Centralized Orchestration
Dan has returned from Italy where he participated in an HCL Automation customer event focused on orchestration of business processes as an integrated element of a centralized automation solution. HCL has embraced orchestration as encompassing business process automation as an extension of...
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Episode 6 - Automation Excellence in 2025: What Should Be On Your Radar?
We're most of the way through 2024 and it's time to start thinking about plans for next year. In many cases, the budget has already been set, but it's still important to think through what your priorities will be and how to allocate time for yourself and your team. Important Trends: * Digital...
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Episode 5 - Cybersecurity 101 for Automation Leaders
Chris Steffen joins the EAE podcast to discuss how automation teams can collaborate with security teams to maintain a secure, resilient environment. Enterprise automation is expected to orchestrate critical processes 24x7x365. Automation teams must address risks from infrastructure failures and...
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Episode 4 - Mainframe Modernization clears the path for Digital Transformation
Building on the learnings from a recent EMA survey on mainframe modernization initiatives, we discuss where these initiatives fit into enterprise activities and what automation teams should consider when involved in these efforts. Key Ideas - Business transformation and technology portfolio...
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Episode 3 - BMC Connect 2024 - The Split Announcement and Conference Learnings
In this episode, we explore BMC's recent decision to split into two companies, a strategic shift announced shortly before BMC Connect 2024. We break down what this means for the future of BMC and its customers, diving into the key updates from the conference, including exciting innovations from...
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Episode 2 - Orchestration
Enterprise Automation Excellence Podcast: Episode 2 - Orchestration Dan Twing and Tom O'Rourke discuss the increasing use of the word "Orchestration" in the automation space, considering whether it reflects a relabeling of existing concepts or an evolution of the automation landscape. They look…
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Episode 1 - Welcome and CrowdStrike Outage
Enterprise Automation Excellence Podcast: Episode 1 - Welcome Dan Twing and Tom O'Rourke discuss the goals and scope for the Enterprise Automation Excellence podcast, then discuss the learnings that automation leaders should take from the CloudStrike outage this past July. EAE Podcast Home:...
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ABOUT THIS SHOW
Welcome to the Enterprise Automation Excellence Podcast, your go-to resource for navigating the complex world of enterprise automation. Automation has been a cornerstone of enterprise operations for over 50 years, seamlessly managing business processes, analytics, development, infrastructure, and more. Yet, it often goes unnoticed until something goes wrong.In this podcast, industry experts Dan and Tom—an Automation Industry Analyst and a Product Manager—will provide strategic insights on the evolving automation landscape.
HOSTED BY
Dan Twing and Tom O'Rourke
CATEGORIES
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Frequently Asked Questions
How many episodes does Enterprise Automation Excellence have?
Enterprise Automation Excellence currently has 32 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Enterprise Automation Excellence about?
Welcome to the Enterprise Automation Excellence Podcast, your go-to resource for navigating the complex world of enterprise automation. Automation has been a cornerstone of enterprise operations for over 50 years, seamlessly managing business processes, analytics, development, infrastructure, and...
How often does Enterprise Automation Excellence release new episodes?
Enterprise Automation Excellence has 32 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Enterprise Automation Excellence?
You can listen to Enterprise Automation Excellence on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Enterprise Automation Excellence?
Enterprise Automation Excellence is created and hosted by Dan Twing and Tom O'Rourke.
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