PODCAST · business
Everyday Practices Dental Podcast
by Regan Robertson & Dr. Chad Johnson
Follow Regan Robertson, Chief Communications Officer for Productive Dentist Academy, and Sara Hansen, Sr. Marketing Advisor for Phoenix Dental Agency, as they deliver actionable insights and proven strategies for dental professionals. From marketing and brand differentiation to practice ownership, team building, patient experience, and leadership, get practical guidance you can immediately apply to help your practice grow and thrive.
Episodes
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Dentists, What Your Office Manager Sees (E.344)
Your office manager handles the problems that never reach your operatory. But do they have the time and authority to solve them? Joanne Miles joins Sara Hansen to share what she heard at AADOM and the conversations doctors and managers need to have next.
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Dentists, Stop Waiting to Plan Your 2027 (E.343)
The practices that enter 2027 with momentum will not start planning in January. Regan Robertson and Sara Hansen share what dental practice owners should be looking at now, from year-end patient opportunities and marketing to staffing, goals, budgets, and the numbers that should shape next year.
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Why Dentists Need Video Now (E.342)
Patients are changing how they find a dentist. They can ask AI detailed questions, compare practices, and even request patient videos before they ever visit your website. Sara Hansen and Matt Hutchings break down why authentic video is becoming more important, what AI can surface about your...
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Build a Dental Practice That Grows With You Part 2 (E.341)
As a practice grows, the way it tells its story has to grow too. Dr. Kelly Euse joins Regan Robertson and Sara Hansen to share how Advanced Dentistry by Design uses real photography, AI enhancements, and a clear social strategy to show patients who they really are without turning marketing into...
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Build a Dental Practice That Grows With You (E.340)
Twenty years into dentistry, your practice should not have to look exactly like it did when you started. Dr. Kelly Euse joins Regan Robertson and Sara Hansen to talk about following new clinical interests, giving team members room to grow, and building a practice that continues to evolve without...
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Dentists Make AI Sound Like You (E.339)
Generic prompts create generic dental marketing. In Part Two, Benjamin Lund joins Regan Robertson and Sara Hansen to show dentists how to give AI the stories, beliefs, patient language, and direction it needs to create content that sounds like their practice.
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When AI Makes Dentists Sound the Same (E.338)
Read enough dental marketing and you start noticing the same phrases, the same structure, even the same tone. Benjamin Lund, Internal Communications & PR Manager at Productive Dentist Academy, has spent more than 20 years writing, editing, and working in dental media and marketing, including...
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Who Leads While the Dentist Treats? (E.337) - Part Two
Your office manager can bring you the numbers. Strong leadership means knowing what those numbers are actually telling you. Joanne Miles returns to show doctors how KPIs, team behavior, and better questions work together to reveal what is really happening inside the practice.
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Who Leads While the Dentist Treats? (E.336)
Doctors spend most of their day focused on patient care, but someone still has to lead the practice. Joanne Miles joins Regan Robertson and Sara Hansen to explore what separates an office manager who gets tasks done from a practice leader who can support the team, systems, patient experience, and...
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Build a Practice That Markets Itself (E.335) - Part Two
Dr. Devin Giron explains why marketing only works when the practice behind it can deliver. From phone conversion and team training to patient experience and defined behaviors, this episode reveals what must happen after a patient decides to call.
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Build a Practice That Markets Itself (E.334)
Dr. Devin Giron reveals how strategic marketing, calculated risk, and a clearly defined patient experience helped him build a thriving fee-for-service, multi-doctor practice.
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Your Missed Calls Are Costing You (E.333)
A patient can be ready to schedule, call your practice, hit voicemail, and disappear before your team ever gets a chance to help them. In this episode of the Everyday Practices Podcast, Sara Hansen and Matt Hutchings sit down with Adrian Lefler, CEO and Co-Founder of My Social Practice, to talk...
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Is Your Website Putting You at ADA Compliance Risk? (E.332)
Your website may be the first place a patient decides whether they trust your practice. In this episode of the Everyday Practices Podcast, Regan Robertson and Sara Hansen talk with Dr. Tessa Miller about website accessibility, ADA awareness, and why your website should support the same patient...
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Insurance Lists Are Not Marketing (E.331)
Dental insurance may fill chairs, but it does not build loyalty, value, or long-term practice growth. In this episode of the Everyday Practices Podcast, Regan Robertson and Sara Hansen talk about how dental practices can build patient demand without relying on insurance lists as a marketing crutch.
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Your Ads Aren't Broken. Your System Might Be (E.330)
Before you spend more money on Google Ads, social media, or external marketing, look inside the practice. In this episode, Regan Robertson and Sara Hansen explain why marketing is not one tactic. It is the full patient journey, from the first ad to the phone call, the appointment, the treatment...
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What Makes a Campaign Work (E.329)
A campaign is not one email, one post, or one ad. In this episode, Regan Robertson and Sara Hansen break down what makes a dental marketing campaign actually work: a clear goal, a patient-centered story, brand alignment, and enough touchpoints for the right people to see it, feel it, and act on it.
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When Treatment Feels Too Big (E.328)
Patients do not always hesitate because they doubt the dentistry. Sometimes the treatment feels too big. In this episode, Sara Hansen sits down with Sommer Carrol to talk about what patients carry into the room before they ever hear the treatment plan: fear, embarrassment, cost concerns, and the...
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Why Patients Doubt the Diagnosis - Part Two (E.327)
Patients do not always doubt the diagnosis because they distrust the doctor. Sometimes they doubt because the disease feels personal, the cost feels heavy, or the system has trained them to wait until something hurts. In part two, Dr. Wade Kifer continues the conversation on diagnosis, trust,...
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Why Patients Doubt the Diagnosis (E.326)
Patients do not always doubt the dentistry. They doubt what they cannot feel yet. In this episode, Dr. Wade Kifer explains how clinical confidence, team alignment, and clear communication help patients trust the diagnosis before pain forces the decision. A correct diagnosis does not automatically...
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Google Is Not the Strategy (E.325)
Google Ads can work, but they are not a strategy by themselves. In this episode of Everyday Practices, Regan Robertson and Sara Hansen break down how dentists should think about digital advertising before they spend money. The goal is not more clicks. It is choosing the right platform, the right...
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Why Patients Say Yes (E.324)
In this episode of Everyday Practices, Regan Robertson and Sara Hansen sit down with Dr. Jon Ehlers to unpack what patients are really deciding in the chair. Patients do not say yes because they understood every clinical detail. They say yes when they feel safe, seen, and confident in the person...
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Stop Blaming Your Marketing. Start Fixing Your Experience. (E.323)
A strong brand promise means nothing if the patient experience breaks the moment someone walks through the door. In this episode, Sara Hansen and Matt Hutchings unpack why trust is built or lost in the first few minutes, and how authentic marketing only works when the real experience supports it.
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Before You Drop PPOs, Prepare This (E.322)
Thinking about going out of network? This episode breaks down what practices must do before making the move, from team training and patient communication to internal systems and marketing that replaces demand before it disappears.
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Why Closure Creates Loyalty (E.321)
What happens after the appointment shapes what patients believe about your practice. In this episode, Regan Robertson and Sara Hansen break down how intentional follow-up builds trust, keeps treatment moving, and turns routine care into long-term loyalty.
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The Welcome Patients Never Forget (E.320)
The patient experience does not begin in the chair. It begins the second someone walks through your door or hears your voice on the phone. In this episode, Sara Hansen, Regan Robertson, and Apryl Christian unpack how welcome, listening, and team connection shape the way patients feel before...
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Why Old Patients Ghost You (E.319)
Old patients rarely disappear for no reason. In this episode, Sara Hansen and Regan Robertson unpack what ghosting actually means in dentistry, why trust breaks after the visit, and how better follow-up can recover treatment that is already sitting inside your practice.
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Why Silence Feels Different Than Calm (E.318)
Silence can feel peaceful or it can feel tense. In this episode, Regan Robertson and Sara Hansen break down how sound shapes patient comfort, team energy, and whether your marketing matches what people experience the moment they walk through the door.
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When the Door Opens, Does It Match? (E.317)
Patients decide if they trust you before they sit down. If your website and ads feel premium but your check in and waiting room feel chaotic, trust breaks fast. Regan Robertson and Sara Hansen show you how to close the gap so your marketing stops leaking at the front door.
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For Bruce (E.316)
This episode is a pause. A moment of reflection. Regan Robertson speaks directly to the Productive Dentist Academy and Everyday Practices community to honor the life and legacy of Dr. Bruce Baird. Listeners hear Bruce's story, his values, and the quiet principles that guided his leadership. The...
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A New Chapter Begins (E.315)
A candid transition episode that honors legacy, embraces change, and sets a clear new direction for the Everyday Practices Dental Podcast with a renewed focus on patient experience and internal marketing.
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When Patients Change Everything | Part 2 (E. 314)
In Part Two of this series, the conversation shifts from difficult patient interactions to the positive moments that quietly shape how dentists see themselves and their work. Regan Robertson, Dr. Chad Johnson, and Dr. Maggie Augustyn reflect on patients who extended trust before it felt earned,...
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When Patients Cross the Line | Part 1 (E.313)
In part one of this two part series, Regan Robertson puts Dr. Chad Johnson and Dr. Maggie Augustyn in the interview seat to explore how contrast becomes a teacher in dentistry. Through real patient encounters, one centered on pricing pressure and another on a deeply personal boundary being…
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The Two Decisions That Shape Your Entire 2026 (E.312)
Before you step away for the holidays, Regan, Chad, and Maggie break down the exact moves they use inside their own practices to design a year that performs better, feels lighter, and stays on track. This is the simple planning routine most dentists skip and regret skipping.
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The Season Every Dentist Pretends They're Not In (E.311)
This episode cuts through the myth that growth must always be forward. Dr. Chad Johnson and Regan Robertson have an unfiltered conversation about stalled momentum, personal losses, and the quiet moments where a dentist must decide whether to push harder or pull back. This is a rare look at the...
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Your Website Isn't a Marketing Tool. It's a Mirror (E.310)
What your website reflects determines how much patients trust you before they ever step through your doors. Regan Robertson sits down with Phoenix Dental Agency's Kenny Davenport and Sara Hansen to uncover the uncomfortable truth about online presence, conversion, and what patients really see…
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Culture Before Crowns (E.309)
After two record years of 17 and 28 percent growth, Dr. Chris Comer hit the stall. Instead of chasing more production or new toys, he rebuilt his foundation. This episode reveals how scheduling, delegation, and culture alignment brought balance back to growth.
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Finding Contentment in Dentistry (E.308)
What if peace, not productivity, was the real measure of success? Brandi Marzolino joins Regan Robertson and Dr. Chad Johnson to explore how courage, contentment, and self-awareness can transform leadership and life in dentistry.
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Micro Moves That Beat Burnout (E.307)
High achievers don't need a sabbatical to reset. In this conversation, Dr. Eric Recker gives dentists tiny, repeatable "micro moments" that lower stress, restore clarity, and help you keep showing up strong.
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Flip the Switch Finding Power in Chaos (E.306)
When the suction stopped and the power went out, Dr. Maggie Augustyn could have panicked. Instead, she found herself in the basement of her 1886 dental office facing a literal life-or-death decision to flip the breaker and restore power. What happened next wasn't just a fix to a technical…
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The Power of One Small Change (E.305)
Sometimes the biggest shifts start with the smallest decisions. In this candid episode, Regan Robertson and Dr. Chad Johnson challenge you to make one change today that points your life in a positive direction.
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Turning Websites Into Patient Connections (E.304)
Dr. Crystal Martin shares how transforming her website turned from a dreaded task into a breakthrough that revitalized her practice, inspired her team, and made patients feel truly seen.
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Your Patients' Hidden Gum Score (E.303)
Periodontal disease is the silent epidemic. Dr. Tanya Dunlap, Vice President of Perio Protect, joins us to discuss how gum health affects overall health and why a simple score can alter patients' understanding of their risk.
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Dealing with Difficult Patients (E.302)
Dr. Maggie Augustyn and Dr. Chad Johnson get real about the tough conversations every dentist faces; when patients push back on fees, question your expertise, or try to make their problems yours.
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Stop Selling Dentistry. Start Telling Stories. (E.301)
Discover how storytelling transforms dental marketing from stiff and generic into authentic, compelling messages that patients trust.
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Discover Your WHY, Transform Your Practice (E.300)
Dr. Gary Sanchez reveals how finding your WHY unlocks authentic marketing, stronger patient connections, and lasting fulfillment in dentistry and beyond. Dentists often invest in technology, training, and teams, yet still feel invisible in a crowded marketplace. Dr. Gary Sanchez knows that pain...
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Membership Plans Made Simple (E.299)
In-house membership plans can transform your dental practice but managing them manually can turn into a nightmare. Ryan Corby, CEO of Smile Advantage, joins Dr. Chad Johnson and Regan Robertson to show how to scale membership plans effortlessly while creating predictable revenue and stronger...
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The Week From Hell… When Leadership Gets Tested (E.298)
Even the best dental practices hit breaking points. In this candid episode of the Everyday Practices Dental Podcast, Dr. Devin Giron shares the story of his "week from hell." From empty schedules to team miscommunication and rising stress, he faced the kind of week that makes every owner want to...
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Re-Engagement Unlocks Revenue (E.297)
Sara Hansen reveals how re-engagement campaigns unlock hidden revenue, align your team, and empower you to complete the dentistry you diagnose, without overloading your staff.
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Why cash accounting is holding you back (E.296)
Ken Kaufman reveals how accrual accounting gives dentists the same financial clarity and growth advantage as big DSOs and how AccruDent makes it accessible to every practice.
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Money: The Mirror of Our Mindset (E.295)
Allison Lacoursiere joins Maggie Augustyn, Chad Johnson, and Regan Robertson to unpack how money beliefs shape leadership and practice growth. Learn how reframing money as a neutral tool unlocks confidence and freedom in this powerful episode.
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ABOUT THIS SHOW
Follow Regan Robertson, Chief Communications Officer for Productive Dentist Academy, and Sara Hansen, Sr. Marketing Advisor for Phoenix Dental Agency, as they deliver actionable insights and proven strategies for dental professionals. From marketing and brand differentiation to practice ownership, team building, patient experience, and leadership, get practical guidance you can immediately apply to help your practice grow and thrive.
HOSTED BY
Regan Robertson & Dr. Chad Johnson
CATEGORIES
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Frequently Asked Questions
How many episodes does Everyday Practices Dental Podcast have?
Everyday Practices Dental Podcast currently has 345 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Everyday Practices Dental Podcast about?
Follow Regan Robertson, Chief Communications Officer for Productive Dentist Academy, and Sara Hansen, Sr. Marketing Advisor for Phoenix Dental Agency, as they deliver actionable insights and proven strategies for dental professionals. From marketing and brand differentiation to practice ownership,...
How often does Everyday Practices Dental Podcast release new episodes?
Everyday Practices Dental Podcast publishes regularly with 345 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Everyday Practices Dental Podcast?
You can listen to Everyday Practices Dental Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Everyday Practices Dental Podcast?
Everyday Practices Dental Podcast is created and hosted by Regan Robertson & Dr. Chad Johnson.
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