Eye Care Leadership Live

Send us Fan MailWe break down why technician turnover stays high in busy eye care clinics and how better hiring and onboarding fixes it. We share practical ways to validate skills, build a consistent training program, and create a culture where new techs feel confident and seen.• shadowing candidates before an offer to confirm fit • verifying “experience” by checking how skills are done • using behavioral questions to test judgment and critical thinking • watching for early red flags like boundary issues • giving new hires tools fast, from abbreviations to clinic layout • shadowing full comprehensive exams to learn the why • avoiding trickle-down training by assigning one trainer • building weekly feedback into the first weeks • cross-training to improve teamwork and patient consistency • ramping skills slowly with paired support for complex tasks • recognizing effort so technicians do not feel invisible If you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the content. I also invite you to subscribe to my HR newsletter for Eye Care leaders. You can find information about that at www.seasoned-advice.com. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe talk with healthcare attorney Matt Stevens about the real-world legal and operational fights clinics face with insurance reimbursement, audits, and payer clawbacks, plus the steps that keep small problems from turning into career-level crises. We also get practical about employment disputes and why strong systems, especially timekeeping, reduce wage and hour exposure even when people act unpredictably.• what Provider Legal does for healthcare providers as outside general counsel and transaction support • why insurance reimbursement creates conflict and how payer incentives shape denials and delays • how to handle SIU inquiries and recoupment demands without overreacting • common triggers for payer scrutiny including incident-to billing documentation and unusual coding patterns • strategies to pursue underpayments without jumping into litigation, including escalation tactics • why employee billing concerns can escalate into qui tam risk and government investigations • early moves that lower exposure, including compliance plans and third-party billing reviews • where employment disputes show up most often and how plaintiff firms approach staff claims • wage and hour vulnerabilities driven by timekeeping records, breaks, and documentation • accepting that you cannot eliminate claims, only reduce frequency and costIf you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the content.===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailA harassment allegation can make even experienced clinic leaders freeze, not because they don’t care, but because every move has consequences. We’ve handled these situations many times, and we break down what actually works when a sexual harassment complaint shows up in real life: how to act quickly without being reckless, how to be delicate without being vague, and how to protect your people while protecting your clinic.We talk through the leadership basics that decide whether employees trust the process or assume the worst. That starts with relationships and psychological safety long before a complaint, then moves into the nuts and bolts of a workplace investigation: getting a clear verbal timeline, capturing details in your notes, reading back key points, and deciding when written statements help or hurt. We also cover witness interviews, what to do when evidence is limited, how video or documentation can change everything, and why confidentiality is essential to keep rumors and intimidation from contaminating what people say.Finally, we dig into decision-making when you’re not 100% sure. We share practical rubrics that combine HR best practices, legal risk, organizational values, and the court of public opinion, plus what to say and do to prevent retaliation when the accused stays employed. If you lead a healthcare clinic and want a repeatable, fair approach to harassment allegations and documentation, this conversation will give you a clearer path forward. Subscribe, share with a fellow leader, and leave a review with the hardest people issue you’ve had to navigate.===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailMike talks with Kurt Defenbaugh about why culture is not a slogan or a perks program, but the lived DNA of a clinic that either gets designed on purpose or assigned by default. We walk through a concrete method for defining core values, then use those values to hire better, develop staff, align physicians, and build a team that trusts leadership. • culture as alignment rather than happiness • defining core values by identifying real role models and extracting shared behaviors • narrowing values to a small set people can remember and use • hard work authentic care innovation as an example of values that guide decisions • hiring for values alignment using behavior-based questions and process signals • moving fast on fit issues while staying compassionate and consistent • addressing physician outliers by involving doctors early and connecting values to staff treatment • revisiting values as the business changes rather than clinging to outdated language • psychological safety as the foundation for growth learning and innovation • coaching and parenting parallels including trust empowerment and meeting people where they are Find Kurt on LinkedIn here - https://www.linkedin.com/in/leaderkurt/If you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the content. I also invite you to subscribe to my HR newsletter for Eye Care leaders. You can find information about that at seasoned-advice.com. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailHiring shouldn’t feel like a weekly emergency, but in many ophthalmology and optometry clinics it does: outdated job descriptions, endless resumes, interview no-shows, and the temptation to grab the first person who seems “good enough.” I’m trying a new format called Tales From The Trenches, and I’m sharing practical hiring lessons I’m using right now with eye care clients so you can shorten the chaos and raise the quality of your team.We start with a truth most practice administrators learn the hard way: the front desk is more than a front desk. It’s the intake point for future technicians, opticians, billing team members, and even research staff. When you hire great people up front and train them well, you build a talent pipeline that supports the whole clinic. That also means the person managing the front desk needs to be one of your strongest hirers and trainers, because their decisions ripple across staffing, patient experience, and culture.Then we get tactical about recruiting. I explain why a small spend on sponsored job posts can dramatically improve applicant flow, especially if you want experienced local candidates instead of random out-of-state applications. I also talk about reference checks that actually provide signal, why asking for former supervisors can “self-filter” weak candidates, and how keeping a warm pipeline helps when resignations stack up unexpectedly. I share how an applicant tracking system like Breezy HR makes it easier to revisit strong past applicants and fill roles faster without cutting corners.If you want hiring to stop stealing your calendar and start improving your clinic’s results, hit play. Subscribe, share this with an eye care leader who’s hiring right now, and leave a review so more clinic teams can find the show.===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe talk with Dr. Melissa Barnett about how a dry eye and specialty contact lens optometrist becomes an ICF credentialed coach and why that work brings her so much joy. We dig into burnout, clarity, and leadership habits that help eye care teams set real goals and follow through.• burnout, mindfulness, and team communication• the difference between mentoring, consulting, therapy, and coaching partnerships• mindful leadership basics like self-care, empathy, and bringing fun into teams• how she builds Alpine Blue Coaching to help more clinicians and organizations• practical ways to find clarity through journaling, reflection, values, and goal writing• Camino cycling lessons on mindset, endurance, and fresh perspective• speed round takes on sleep, meditation, affirmations, and big goals• what coaching actually looks like for independent high performers• delegation and imposter syndrome strategies, especially for women carrying many roles• what’s next including VOSH service in Nicaragua and upcoming speaking===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailThis episode is to announce that Mandy Cansler Consulting and I are launching a free, multi-phase ophthalmology compensation survey so leaders can stop relying on generic healthcare numbers and start benchmarking pay with data that matches real practice roles. We explain why ophthalmology-specific compensation data is so hard to find, what we’re collecting in phase one, and how we plan to expand the survey and share implementation guidance. • why ophthalmology pay data often feels too generic to trust • what the compensation survey is designed to measure and why scope matters more than titles • the phase one focus on top administrators, leadership roles and providers • the specific data points we collect to make benchmarking useful such as region and practice size • why roles vary so much across practices and how that distorts salary comparisons • what future phases will include across departments, subspecialties, experience and certifications • how we think about acting on compensation findings through timing, communication and strategy Participate in the survey here - https://forms.gle/4fwQhHczFh1orqGPA If you have question, reach out to me at [email protected] or through LinkedIn. You can reach Mandy Cansler at [email protected]. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailMy guest for this episode is Luke Goetting, a speaker and advisor on leading Generation Z and across generations. We unpack how digital natives changed the rules of retention and why eye care clinics win when they trade secrecy for transparency, titles for skills, and rigid roles for internal gigs. Luke Goetting shares concrete ways to map growth, invite input, and turn ideas into results.• pandemic pressures and the missing middle in teams• why digital natives value transparency, speed, and purpose• the quarterly learning calculus that drives job moves• designing visible growth paths in small clinics• 20% time and internal gig marketplaces• gamification, micro-credentials, and skill maps• the two-thirds rule for real buy-in• patient messaging wins, like adding secure texting• braindates and rapid experiments to surface ideasLearn more about Luke at https://lukegoetting.com/. If you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the contentI also invite you to subscribe to my HR newsletter for Eye Care Leaders. You can find information about that at seasoned-advice.com===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailIn this show, I tackle the real question behind manager overload: when an eye care clinic needs more leadership coverage to protect retention, productivity, and culture. We share clear warning signs, practical alternatives to hiring, and what to look for when choosing the next leader.• employee feedback as the first red flag when support is missing• why manager availability shapes psychological safety and retention• the "15 direct reports" tipping point and why weekly one-on-ones matter• the real cost of turnover and how it compares to added management• manager burnout as a measurable operational risk• how lack of leadership drags down training and productivity• culture and trust erosion as a slow moving failure mode• using team lead and coordinator roles as a low risk stepping stone• selecting leaders for people skills and emotional intelligence, not just niceness• why “knowing everything” can hurt leadership and empowerment• promoting from within to build growth paths and fresh ideasIf you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the content. I also invite you to subscribe to my HR newsletter for Eye Care Leaders. You can find information about that at www.seasoned-advice.com.===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe sit down with Amy Ford of Curo Research to map the real-world path to launching and scaling clinical research inside an eye care clinic. We dig into staff growth, budgeting that actually covers the work, sponsor red flags, and where ophthalmic research is headed.• defining coordinator, data, and regulatory roles as distinct growth paths• physician traits that predict success, led by humility and trust• building profitability by negotiating budgets against protocol time• sponsor green flags and red flags in communication and turnover• retention risks, deviations, and protecting institutional knowledge• motivations that sustain research beyond finances• emerging trends across retina, presbyopia, IOLs, and myopia control• shifting workload between ophthalmology and optometry over timeIf you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the contentI also invite you to subscribe to my HR newsletter for iCare leaders. You can find information about that at seasoned-advice.com===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe explore how a 30‑year optometrist reconnected with purpose, found her voice through vulnerability, and turned a clinic into a culture powered by gratitude and action. The story spans a viral poem, practice reinvestment, children’s books, and the simple habits that keep leaders on fire.• patients as purpose and the post‑COVID awakening• staying in your lane vs stepping into courage• vulnerability on LinkedIn and the unifying poem• private messages, shared trauma and dropping masks• reinvesting in the clinic with tech and design• gratitude rituals that shape patient experience• combating burnout by reconnecting to mission• faith, morning clarity and trusting the process• children’s books, the Chew Crew and legacy building• organic podcasting and creating in publicFind more about Dr. Chu at https://www.linkedin.com/in/katiechuod/ or her podcast at https://podcasts.apple.com/us/podcast/chu-on-this/id1858742440. Her website is https://chuonwhatmatters.com/. If you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the contentI also invite you to subscribe to my HR newsletter for iCare Leaders at seasoned‑advice.com===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe unpack the paradox of speed in HR and show how to move quickly without breaking culture. From hiring to onboarding to tough calls, we share practical systems that build confidence, reduce risk, and raise performance across eye care teams.• defining values and role-critical skills for hiring• hiring smart instead of hiring slow• avoiding desperation hires and “okay” performers• designing 90-day onboarding with cross-training• building psychological safety and belonging• using pulse surveys to surface early issues• acting swiftly and thoroughly on investigations• anchoring decisions to values and documented process• measurable payoffs in retention, performance and calmThis show is sponsored by Seasoned Advice HR Services, where I help eye care businesses to make more money and save more money by hiring better, retaining better, and reducing your HR riskIf you would like an HR assessment or ongoing HR support, please reach out to me at seasoned-advice.comIf you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the contentI also invite you to subscribe to my HR newsletter for iCare leaders. You can find information about that at seasoned advice.com===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe break down how MIPS really works, why the 75‑point threshold matters, and how to stop the year‑end scramble by building a simple plan that fits ophthalmology and medical optometry. Jackie Waterhouse and Ashley Hennis share practical steps on measures, EHRs, staffing, and audits.• what MIPS is and how Medicare ties payment to quality• why rule changes, benchmarks and practice status shifts matter• how to pick fewer, better quality measures by subspecialty• improvement activities that truly improve patient operations• audits as random checks and how to document for accuracy• EHR fit, workflow design and risks of paper or bad templates• training frontline staff for portals, demographics and PI• the cost of turnover and how to protect measure performance• building a monthly MIPS calendar to avoid Q4 panic• MVP pathways and how to prepare for the shiftContact Jackie and Ashley at [email protected] or on linkedin at https://www.linkedin.com/in/ashley-hennes/ and https://www.linkedin.com/in/jacqueline-waterhousecot/ If you enjoyed the show, please subscribe on your podcast app and share it with someone who would value the contentSubscribe to our HR newsletter for eye care leaders at seasoned‑advice.com===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailSpoke to Dr. Irfan Ali about his journey to creating a large healthcare business and his passion for art, self care, and remaining humble through the struggles of life. Dr. Ali began his career as a physician in Pakistan and immigrated to the US, where he worked as a researcher and home improvement store janitor, before establishing his medical license and building a huge healthcare business, Pioneer Medical Group, based in Tampa, FL. Learn more about Dr Ali at https://irfanalimd.com and connect with him on LinkedIn at https://www.linkedin.com/in/s-irfan-ali-md/ ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe explore how leaders in eye care can stop playing fixer and start coaching in ways that reduce burnout, build real capability, and improve clinic flow. We share scripts, mindset prompts, and time tactics that make coaching up and coaching inward both doable and effective.• difference between consulting, mentoring and coaching• why curiosity and silence unlock better answers• aligning on shared goals before hard talks• a script for coaching up late physicians• using empathy without excusing behavior• handling defensiveness and timing the follow up• self-coaching prompts to clear bias• common mindset traps and imposter feelings• calendar audits and meeting triage to free time• scaling a coaching culture across the clinicContact Savory at https://www.savorycoaching.com/ or https://www.linkedin.com/in/savory-turman/ ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailChad Miller and I explore how small and mid-sized ophthalmology businesses can compete for talent and drive profit by building culture into daily behavior, not posters. We unpack the real cost of turnover, low-cost listening tools, and how to coach struggling managers toward values alignment.• how good bosses, teams, and culture retain talent• the 0.5 to 2x salary cost of turnover• revenue per employee as a growth metric• moving beyond lip service to weekly culture rituals• low-cost listening tactics that build trust• transparency and vulnerability as the base of safety• coaching misaligned managers with clear values and behaviors• hiring and firing by values to protect culture• framing work as us against the obstacleIf you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the contentI also invite you to subscribe to my HR newsletter for healthcare leaders. You can find information about that at seasoned advice.com===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailIn this episode, I make the business case for appreciation in eye care and show how to turn recognition into a daily leadership habit. From a smarter Employee of the Month to one-on-ones that build trust, I map the moves that keep great people and lift patient experience.• why appreciation reduces turnover and costs• designing Employee of the Month for values and fairness• using stories to teach what good looks like• addressing Employee of the Month cynicism with clear criteria and communication• small rewards and taxation compliance considerations• applying the five languages of appreciation at work• giving specific, timely positive feedback every day• gratitude habits that make praise natural• peer recognition tools to scale positivity• one on ones that signal value and uncover blockers• culture, patient experience and HR risk benefitsIf you enjoyed this episode, please subscribe to the show on your podcast app and share it with someone who would value the content. I also invite you to subscribe to my HR newsletter for ophthalmology leaders. You can find information about that at seasoned-advice.com===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailEver wonder how to get more engagement on LinkedIn? Sheikh Ali is here to debunk the myths of LinkedIn and help you get noticed and grow your presence. We touched onThe best times to post on LinkedInWhy LinkedIn can help a doctor or executiveThe best types of posts on LinkedIn Sheikh is the founder of SC Medical Media. He can be found at https://www.linkedin.com/in/sheikhali007/ or [email protected] ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailEver feel like your clinic is working hard but not quite working together? We dig into four leadership books that cut through the noise and give you practical frameworks for trust, culture, feedback, and recognition—tools you can use the same day you hear them.We start with Patrick Lencioni’s The Advantage and its backbone, the Five Dysfunctions model. You’ll hear how trust enables productive conflict, how real debate leads to commitment, why peer accountability beats top-down policing, and how a focus on results keeps the team aligned. From hiring to meetings to strategy, we share how iCare leaders can translate these ideas into cleaner workflows and clearer goals.Then we hop on Jon Gordon’s The Energy Bus to talk culture, ownership, and direction. Leaders set the destination and decide who’s on the bus. We call out “energy vampires,” share ways to protect momentum, and explain how positivity paired with metrics powers patient flow, documentation, and staff morale. From there, we tackle tough conversations with Marshall Rosenberg’s Nonviolent Communication, turning daily friction into calm, specific feedback that actually lands—observation, impact, need, and a clear request.Finally, we bring it home with The 5 Languages of Appreciation in the Workplace by Gary Chapman. Recognition is a retention strategy, not a perk. We break down words of affirmation, quality time, acts of service, tangible gifts, and appropriate physical touch (think handshakes and high fives), with tips to match each to your team’s preferences while keeping boundaries and compliance in view.If you’re leading an ophthalmology or optometry team and want a stronger culture, smoother communication, and better results, this conversation is your playbook. Subscribe, share with a fellow leader, and leave a quick review to tell us which idea you’ll try first.===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailBarbra Dey shared her knowledge to help optometrists and ophthalmologists to optimize the profits and patient experience in their optical department. We talked about- Leadership- The value of optical- How you view optical helps create your results (or lack thereof)- And more!Find Barbra at https://www.linkedin.com/in/barbra-dey/ and at https://deyophthalmicconsulting.com/ ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailIn this episode of Eye Care Leadership Live, I answer the question "What is HR?" So many people get a scrunched-up look on their face when I talk about HR. Or, they have a conception about HR that's been informed by really bad experiences dealing with Human Resources leaders or specialists. In this episode, I talk about what HR can really be in your eye care business. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailWe are re-branding the show!With my passion for eye care and serving that industry, I've decided to devote this show's content exclusively to eye care and ophthalmology. I will continue to bring knowledge and guests related to:Leadership HiringMarketing and growth Operational efficiency The perspective of the doctorAnd so much more! Please follow and share! ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailAlethea Bryant and I discussed the unique issues facing therapists of all types: acupunture, massage, behavioral health, occupational/physical therapists and more. Some of what we covered areThe importance of empathy Having systems in placeThe one thing you must do first to get billing right And more!Find Alethea here:[email protected] https://rilluniqueenterprises.com/ ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailAffirmations have gone mainstream. Healthcare leaders will benefit from a daily reset where you can connect your goals with positive words of encouragement. I hope these affirmations provide some clarity and positivity in your day. Replay them any time.===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailEva Minkoff and I discuss some of the biggest mistakes you can make in implementing AI and ways to counteract them. We touched on- The real first question to ask when considering AI- The importance of trust- The rate of implementation- How administrators in healthcare may not have perspective- And more!Eva is the Chief Transformation Officer at Transformental. She can be found here on LinkedIn: https://www.linkedin.com/in/evalana/===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailRush Shah, a fractional CFO to healthcare businesses, joined me for a chat about how strategic finance can truly transform your life and your business results. We touched on:Looking forward vs into the pastBuilding dashboardsThe role of people in financial outcomes Culture and the impact on profitsCreating sanity in your business, and knowing what is merely "vanity" Rush can be found at [email protected] and https://www.moderncfoservices.com/===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailEmployee compensation is a critical function in clinic leadership. Get it wrong and you'll have turnover, poor employee performance, and unhappy physicians. Get it right and you will unlock productivity and patient satisfaction. Listen in for my tips to successfully get pay benchmarking right! ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailElise Levine and I chatted about revenue growth, managing claims, and getting paid as an ophthalmology practice. Elise is the Chief Experience Officer for Eye Med Management Solutions and if you care about revenue in your clinic (like, duh!) then you'll want to give this one a listen! ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailRyan and I chatted about- Optimizing your patient feedback- The ONE simple thing that can improve patient experience- How to change a bad patient review- And more! Contact Ryan at [email protected]. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailNeer Patel is an expert in direct care's benefits for you, your family, your staff -- and your providers. We discussedThe cost benefits of direct care The satisfaction of consumers and providers Offering the direct care model as a benefit to your employees How direct care works Starting and running a direct primary care business Get in touch with Neer at https://virtuousbenefits.care/ or https://directmed.care/ ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailErich Mattei and I spoke extensively about two distinct, but similar, paths to practice ownership in eye care: the cold-start model and the buy/acquire model. Erich's knowledge in helping clinicians to build businesses really shined through. We spoke aboutGrowth techniques Knowing your values - are you ready for ownership?The considerations in either scenario The risks within ownershipThe ROI differences between cold starts and acquisitionsHow to secure fundingand more! To learn more about Erich's work, find him at akrinos.com or on LinkedIn here - https://www.linkedin.com/in/erich-mattei-0b99549/===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailHad an incredibly stimulating conversation with Philip Isham. Philip is a consultant to ophthalmology practices and he has an immense background of experience in healthcare leadership. We touched on: Living your values. The importance of physicians as leaders. Positions positions can be more effective as leaders. How clinical businesses can get leaders on the same page. Mentoring physicians. Much more...You can get in touch with Philip through LinkedIn here - https://www.linkedin.com/in/philipisham/ ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailPatrick and I covered the topic of burnout and stress at work in healthcare. He provided actionable tips to help you manage your own stress and the stress of your team:- How to reclaim yourself during stress- How to create psychological safety on your team - The shocking connection between mind and body - And more! Learn more about Patrick and take his burnout quiz at myburnouttest.com ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailHayley and I discussed how she has created a world class culture at Boling Vision in Northern Indiana. We discussed:HiringCore Values The Denison culture framework And much more! ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailRobin Clayton was my guest for this episode and we touched onLicensingCredentialingTrends in new healthcare businessPitfalls of starting a new healthcare businessRobin can be found at pd360llc.com where she helps healthcare businesses get licensed, credentialed, and started up. Robin will be opening up a coaching cohort for new healthcare businesses, so reach out if you'd like to learn about that or if you'd like one to one support with business startup. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailI chatted with healthcare recruiting pro Sean DeVore. We touched on:Hiring for cultureChecking references The importance of character in hiring for healthcare Hiring overseas staffAnd more! You can find Sean at seandevore.com. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailIn this episode, I share tips to make performance review season a success for healthcare clinics. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailMy guest this week is Guido Piquet from Mann Eye Institute in Texas, a practice with many locations and almost 50 eye care providers including physicians and optometrists in many subspecialties such as cornea, glaucoma, retina and more. Guido and I discussed culture, the power of humility, career growth, and the challenges of leading in a large environment. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailMy guest today is Kyle Fogarty of Polus Health, a clinical research recruitment tool which combines human and AI power in a HIPAA compliant platform to improve research recruiting success. Kyle talks about whether clinical research is a good move for physicians in clinical practice, some of the considerations, and what steps are involved. Find Kyle at polushealth.com ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailAre you a practice administrator in ophthalmology or another clinical healthcare specialty? I have bad news for you - 80% of your thoughts are negative. And yet, your mind is your most valuable asset. The good news? You can combat this negativity with powerful affirmations -- like the ones I've recorded for you here just for healthcare leaders. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan Mail"Networking" has a negative connotation for some, but it is increasingly important in our fragmented society. Human relationships will (seemingly) always continue to matter, and perhaps moreso as AI begins to take over routine tasks. In this episode, I share some tips for connecting with others! === ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Follow me on instagram @seasonedadvice ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailMandy Cansler, COMT, COE, LSSGB has been a technician and senior leader in ophthalmology for over 20 years. She currently helps ophthalmic clinics raise their profitability through leadership and operational advice in addition to technician training work and provider recruitment services. Mandy is a warm-hearted connector and leader and you will love the tips she has to share. We also talked about her forthcoming book. Find Mandy at mandycanslerconsulting.com. ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Follow me on instagram @seasonedadvice ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailLeslie and I spoke about health insurance benefits for employees and doctors. Leslie can be found at theshieldsagency.com=== This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Follow me on instagram @seasonedadvice ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailIn this episode of Healthcare Leadership Live, my esteemed guest is Mitt Mehta. Mitt is a healthcare CFO with experience in multiple specialties. In this show, we discussedMistakes that physician-owners make Private equity trends Tips for doctors wanting to exit ownership And more ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Contact me at [email protected] ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailFinding a clinical manager who will do the tough work of leading is a challenge. In this episode, I will share tips to help make your next manager hire a great one. Read the blog post here - https://www.seasoned-advice.com/blog/hiring-a-manager === This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me at [email protected] Follow me on instagram @seasonedadvice ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailBen Seals is the CEO for a large independent multi-specialty eye care practice in Atlanta. He's a master connector and passionate about leadership. We touched on:Mentoring Hiring well Growing your career in leadership The power of networkingAnd more! ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailIn this episode, I talk about the bare essentials when trying to improve your staff retention in clinical healthcare. ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Follow me on Instagram @seasonedadvice ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailClinic owners and administrators will learn about offering 401(k) to their employees and how to maximize it as a benefit, recruiting tool, and retention tool. Brandon and I touched on:Getting the trust of employees The administrative aspects of 401(k) Tax credits available to offset your investment 401(k) being an attainable benefit for small businessesAnd more!  ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Contact me at [email protected] ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailClinic Strategic Growth Consultant Brandi Musgrave joined me on the show to discuss how healthcare clinics can maximize their revenues by taking care of the prospective patients who are already making connection with them. Some highlights: The importance of consistent follow up How to optimize your team and system to capture opportunities Your online presence Focusing on the patient experience And more... ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Contact me at [email protected] to learn more. ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads

Send us Fan MailIn this episode of Healthcare Leadership Live, my esteemed guest is Dr. Blake Hampton from Alamance Eye Center in North Carolina. In this show, we discussedProductivity in the clinic How doctors can engage with their staffTechnology and the future of practice Staying grounded with connectionOne key tip for growing the panel of patients as a new physician Doctors, practice administrators, and healthcare technicians will learn about the perspective of a physician in ophthalmology in this engaging conversation. ===This episode is brought to you by Seasoned Advice HR, where I help healthcare clinics and service businesses to hire, retain, and manage better — helping you get Better Results Through People. Contact me at [email protected] ===This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Contact me directly at [email protected] Get my free HR and leadership downloads here: https://www.seasoned-advice.com/signup-for-free-downloads